PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

MORRIS IVUS SMITH III

**** **** ***, *******, ** 94605

Home: 515-***-****

adg5t2@r.postjobfree.com

Business sense with 40 year background in Customer Service . Core competencies include working with diverse populations, Work Ethic along with Intrapersonal and Interpersonal communication skills. Time management skills. Handles variety of tasks with accuracy and efficiency. Multitasking.

Customer and Personal Service

Reading Comprehension Time Management

Service Orientation Judgment and Decision Making

Quality Control Analysis Telecommunications

Credit Management/ CSR REP II 11/1992 to 09/2004

Qwest Communications International - Seattle, WA

Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Complete forms in accordance with company procedures. Make copies of correspondence or other printed material. Locate and attach appropriate files to incoming correspondence requiring replies.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Provide services to customers, such as order placement or account information.

Conduct searches to find needed information, using such sources as the Internet.

Manage projects or contribute to committee or team work. Mail newsletters, promotional material, or other information. Learn to operate new office technologies as they are developed and implemented.

Assisted 14 State region, Residential and Business customers with past due accounts, negotiated payment arrangements, took payments online, mastered new software conversions throughout tenure, gave company disclosures, worked within guidelines by following policies and procedures.

Worked on wireless fraud team as needed.

Assisted with special projects, sat on committees and union rep in training.

Maintained daily, weekly and monthly stats

Was subject matter expert (SME) for new software rollout for team and office.

Repair & Service attendant 08/1991 to 11/1992

US WEST COMMUNICATIONS - Des Moines, IA

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Complete forms in accordance with company procedures. Provide services to customers, such as order placement or account information.

Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Establish work procedures or schedules and keep track of the daily work of clerical staff.

Manage projects or contribute to committee or team work. Learn to operate new office technologies as they are developed and implemented.

Train and assist staff with computer usage.

Trouble-shooter for consumer outside technicians

Assisted with trouble reports and outages 14 State and region wide. Gave disclosures for time and materials

Handled cable locates and water main breaks Company wide Handled Manager call-outs regarding technicians overtime. Became one of In-charge staff after first 6mos of employment. Supervised 3-70 employees in any given 24hr period. Customer Service Rep II 03/1986 to 02/1990

US SPRINT COMMUNICATIONS - Dallas, TX

Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Create, maintain, and enter information into databases. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Handled Residential and Business calls all 50 state regarding long distance concerns, issued credits/debits, gave procedures for using calling cards, satisfactorily met and maintained daily, weekly and monthly individual and team stats.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Complete forms in accordance with company procedures. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Provide services to customers, such as order placement or account information.

Conduct searches to find needed information, using such sources as the Internet.

Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Assistant Facilities and Stock Room Supervisor 01/1986 to 06/1987 Espirit De Corp - Dallas, TX

Oversee activities directly related to making products or providing services.

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Handled shipping/recieving duties, transfers in/out store to store. Supervised 8 stockroom employees.

Assisted store and Facilities Managers with store opening and closing on a daily basis.

Fraud protection (customer & employee)

Assisted with floor room displays

Attended daily Managers meeting.

Assisted with quarterly store wide inventory.

Created and supported team building exercises for employees on & off store property.

Locate, select, and procure merchandise for resale, representing management in purchase negotiations.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Manage the movement of goods into and out of production facilities. Plan and direct activities such as sales promotions, coordinating with other department heads as required.

Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.

Plan store layouts or design displays.

Operations Assistant 11/1985 to 01/1987

MACY'S of New York - Dallas, TX

Use computers for various applications, such as database management or word processing.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Complete forms in accordance with company procedures. Maintain scheduling and event calendars.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Provide services to customers, such as order placement or account information.

Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Establish work procedures or schedules and keep track of the daily work of clerical staff.

Manage projects or contribute to committee or team work. Order and dispense supplies.

Supervise other clerical staff and provide training and orientation to new staff.

Train and assist staff with computer usage.

EDUCATION

Assisted Operations Manager on a daily basis.

Supervised Customer Service and Gift Wrap and pack areas. Handled pre-wrap for Incidental Holidays and Christmas store wide. Prepared budget for department

Ordered stock supplies for wrap and pack areas.

Handled Special Projects for Store & Operations Managers Assisted with customer escalations and retention.

Gave gift wrap classes to all new employees.

Supervised 8-25 employees depending on season.

Gave concierge service to high profile and famous customers. North Seattle College May 1997

Seattle, WA

Associate of Arts: Business

GPA 3.95.

Minor in Communication.

Dean's List Honoree, 7 semesters.

Awarded [Scholarship Name].

Graduated in top [number]% of class.

Member, Phi Beta Kappa.

Drake University

Des Moines, IA

Bachelor of Arts: Business/ Political Science

GPA 3.0.

Minor in Political Science.

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