BOBBY A. ROCIDE

Al Rigga Dubai, UAE

E-mail : adg5s5@r.postjobfree.com

Mobile : 056-*******

Objective

Seeking a challenging and growth-oriented position in an organization, where I would be able to implement my acquired skills in an effective positive manner, to meet new challenges and gain further knowledge in any related field.

Skill and Knowledge

Competency in giving good Customer Service skills

Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Knowledge of Microsoft Office, Windows Programs and the Internet

With Good Interpersonal and Communication Skills

Ability to work in a team or as an individual.

Professional Experience

Al-Futtaim Group of Companies

Marks & Spencer – Dubai Mall U.A.E.

Position : Sales Representative / Cashier October 10, 2011 – May 29, 2020

Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all over aspect of customer service.

Describe about the features and benefit of the merchandise.

Updating customers for different offers and promotions and up selling technique.

Responsible for handling cash register and credit card transactions.

Give them excellent shopping experience and encourage them to come again.

Handover the cash to the management.

Handling complaints either minor or major then informed Managers immediately.

Receiving the delivery and prepare them to display on the shop floor.

Following the company standard and company policy effectively.

Doing weekly, monthly, and quarterly sales feedback report.

Landmark Group / Shoe Tree L.L.C.

Shoe Mart - Deira City Center Dubai, U.A.E.

Position : Sales Consultant (Dept. In-Charge) Nov. 20, 2008 – Sept. 9, 2011

Maintaining of giving good customer service and developing relationships with existing customers.

Merchandising of display at the selling area.

Negotiating the terms of an agreement and closing sales.

Gathering market and customer information.

Advising on forthcoming product developments and discussing special promotions.

Checking quantities of goods on display and in stock.

Recording sales and order information from the customer.

Reviewing own sales performance, aiming to meet or exceed targets.

Making accurate, rapid cost calculations, and providing customers with quotations.

Elro Commercial and Industrial Corp.

iPANEMA Flip Flops - SM Mall of Asia, Philippines

Position : Sales Personnel In-Charge Nov. 22, 2006 – Oct. 31, 2008

To keep in touch, and follow up, with current and prospective customers to see if they have any additional needs or concerns.

Products have to be ordered, installed, specially stock in the store.

Provide training and advice on related matters for staff and users in a manner appropriate to their skill and ability.

Monitor the appearance of the premises, ensure it is kept clean, tidy, well organized.

Making sales report and handling cash machines.

Personal Details

Date of birth : February 9, 1983

Gender : Male

Nationality : Filipino

Language Known : English, Tagalog, Ilocano

Height : 170 cm.

Educational Background

Associate in Hotel and Restaurant Management

PanPacific University North Philippines (PUNP) 2002

Training and Development

1. Customer Service and handling difficulties by Marks & Spencer.

2. Connecting to sell by Marks & Spencer.

Personal Achievements in Marks & Spencer

1. Employee spotted of the month 3 times in a year, Exceptional Efforts Award 2019.

2. Recognizing for Outstanding Customer Service for Mystery Shopper 3 times in a year.

Contact this candidate