CATRINA TOBIN

Wilmington, NC ***** C: 717-***-**** adg5ru@r.postjobfree.com

Summary

Dependable and courteous Administrative Associate with four years of experience offering excellent customer service and phone abilities. Trained in hospitality operations and regulations with demonstrated history of fostering customer satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Skills

Communication

Team Player

Relationship Development

Detail Orientated

Customer Service

Microsoft Office

Experience

Server 08/2018 to Current

Rumcow Wilmington, NC

Greeted customers, answered questions and recommended specials, wine and desserts.

Maintained accuracy while handling payments, giving change and printing receipts to customers.

Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales. Sales Associate 04/2019 to 08/2020

Best Day Ever Dog Boutique Wilmington, NC

Managed incoming and outgoing inventory such as ordering materials, stocking shelves, receiving orders and updating inventory in the computer

Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Upheld company customer service standards to provide customers with outstanding service in a friendly environment.

Balanced and organized cash register by handling cash, counting change, storing coupons and completing transactions.

Recreation Therapy Intern 08/2018 to 12/2018

Trinity Grove Wilmington, NC

Documented patient information and therapy sessions.

Coordinated daily schedule of activities to residents.

Developed and facilitated events and programs in consideration of needs, abilities and interests of participants.

Assisted with transporting and escorting program residents to, from and within program activity locations and on external trips.

Restaurant Hostess 08/2015 to 12/2017

Lucky 32 Southern Kitchen Greensboro, NC

Answered the telephone to provide dining information and take party reservations.

Developed long-term relationships with customers which increased repeat business.

Helped restaurant staff set up small and large events to coordinate smooth execution.

Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests. Education

University of North Carolina Greensboro

Bachelor of Science Recreation and Parks Management Concentration in Recreation Therapy 2020 Greensboro, NC

Bronze Level Leadership Challenge Recipient

Contact this candidate