Resume

Name: Kingsley Tibuh Ndi

Tel: 240-***-****

Email: adg5ph@r.postjobfree.com

Years of General / Specialized IT Experience: 4 Years

Education / Degree:

University of Dschang Cameroon

B.S in Computer Science and Mathematics

Purdue University Global, Indiana

B.S Cloud Computing and Solutions

Experience / Qualifications Summary:

Knowledgeable, trustworthy and experienced IT System Admin professional with about 4 years of experience in troubleshooting, diagnosing windows and Linux system and providing technical helpdesk support to users such as hardware, software and issues related to PC’s. In depth knowledge of numerous software packages and operating systems. Highly developed interpersonal skills for interacting with team members and clients. Organized and a problem solver with proficient skills to mentor and guide less experienced team members. An IT professional with a quest for learning more.

TECHNICAL SKILLS:

ServiceNow

Salesforce

Oracle 11g/12c / SQL

NAGIOS /

SPLUNK

Windows 7&10 / MAC

Azure Office 365

Active Directory

VMware ESXI

Tenable Nessus

VPN Cisco AnyConnect

TCP DUMP

SQL

Citrix XenDesktop

AZURE AD / MS OFFICE

PRTG

Network Monitor

Linux Open Source

SCCM

System Administrator – July 2017 to Present

Maximus Inc -UMGC Largo MD

First point of contact for users

Install, configure, maintain, manage, patch and troubleshoot Linux and windows based OS and associated components such as the OS, File System, hardware issues, kernel and OS performance, DNS, network attached storage, Storage Area Networks, and networking components including Virtual Local Area Networks, BIOS, and bonded network interfaces. Maintaining system – Operating system upgrades, software upgrades

Solve complex technical support inquiries via telephone, live chat, and ticket interactions with a positive and professional demeanor

Conduct tests and document results

Document interactions comprehensively for auditing and record keeping purposes

Work on Linux command line and Linux systems and automation.

Monitoring ticketing system (e.g. ServiceNow) and research, resolve and close user incidents.

Diagnose and resolve problems in response to customer reported incidents

Install, configure, manage and deploy instances on VMware vSphere ESXI

Troubleshooting Web Application Servers, Apache, JBoss, Tomcat

Utilize Linux scripting ( BASH and ANSIBLE) to optimize and automate system administrator tasks, Troubleshoot Linux storage, network, application, and processes.

Administer Linux and windows server security using Firewall/IP table/TCP Wrappers SElinux and perform network vulnerability scan

Administer certificate authorities and SSH Keys

Monitor Linux and windows server security and network Using Event log analyzer / Symantec Endpoint, Run STIG’s and Tenable Nessus scanner weekly (vulnerability scans)Nessus scanner and NIST risk management framework

Monitoring Servers and network using Nagios, PRTG Network Monitor and Splunk

User Management and Permission with Access Control List (ACL)

Deploys, configures, and maintains VMware infrastructure.

Troubleshoot, install and administer related protocols (DNS, DHCP, HTTP, FTP, TCP,IP, NFS, SSH etc.)

Administration and Troubleshooting Computer Hardware and Software Installation.

Manage Active Directory Account in Azure cloud (SAAS).

Use Veeam to image, backup and recovery of VMware, physical and cloud infrastructure data.

Administer Azure office 365 outlook, Exchange, SharePoint, team and OneDrive and Microsoft office suite.

Deploys, troubleshoots, and supports (LAN/WAN) network support system.

Provides remote technical support to clients for network, server, desktop and mobile device issues. .

Remotely troubleshoots and resolves end user desktop/laptop issues in Windows OS, Mac OS and Linux.

IT Specialist-June 2016-July 2017

Positive Psyche Baltimore MD

Troubleshooting hardware and software issues and any PC and printer related problems

Respond to end-user requests for support and maintenance of hardware/software platforms (Window & Linux)

Solve complex technical support inquiries via telephone, live chat, and ticket interactions with a positive and professional demeanor

Troubleshoot PC-related equipment down to the component level, when necessary.

Troubleshoot application issues, including isolating problems to networks or servers.

Execute hardware, software and OS installations/upgrades.

File system creation and maintenance

Install, configure, administer, and support secure remote access utilities and applications including: Secure Shell, Secure Web Access, Virtualization (VMWare, etc.)

Responsible for support of all escalated hardware related issues from service desk level 1

Provide advanced support of Active Directory and permissions

Test new versions of software for compatibility

Perform client-side troubleshooting in a variety of applications

Office 365 administration

Investigate network outages, if needed

Performed systems administration, maintenance/technical support for Local Areas Networks (LANs), Wide Area.

Develop and deliver presentations to communicate design activity plans and status to internal and external customers

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