SUMMARY OF QUALIFICATIONS:

**+ years Customer Service

6+ years Property Management

PROFESSIONAL EXPERIENCE:

First Service Residential – Contracts, Insurance, & Landscape Coordinator

Rancho Santa Margarita Landscape & Recreation Corporation (SAMLARC)

Rancho Santa Margarita, CA. 05/2013-10/2016 and 03/2018-Present

Monitoring vendor performance against contracted scope of work and propose bidding in accordance with Board policy. Collaborate with consultants and Committees to maximize aesthetic appeal and minimize costs as well as risks. Ensure that all contractors/vendors adhere to specifications and work is completed in accordance with standards. Coordinate vendor reviews and oversee the selection bidding process for all new contractors. Previously, I was responsible for overseeing the violation and architectural process in 1/3 of the SAMLARC Community, a master planned Homeowners Association with over 13,000 units. My Property Management career began in May 2013 with Euclid Management Company which merged with FirstService Residential in 2015.

ResCare Workforce Services – Case Manager/Career Development Specialist

Moreno Valley, CA. 08/2017-03/2018

Assist program participants in developing vocational goals reflective of their skills, capabilities, and interests. Manage participant progress towards achieving goals by creating and updating plans. Meet with participants to identify barriers to employment and develop strategies to manage these issues. Maintain complete, accurate, and timely case notes and related records in manual and/or electronic systems. Conduct community outreach. Create, update, and ensure completion of plans according to contract deadlines.

Southland Data Processing – Payroll Specialist

Upland, CA. 11/2016-05/2017

Resolve client concerns relating to payroll related questions and systems issues. Provide client training by internet as necessary on how to use the offered web based services. Generate and provide reports and products to the clients as requested. Complete accurate and timely documentation of incoming/outgoing calls. Respond to and resolve 25 – 100 emails/cases daily. Input, audit, and process 10 – 20 payrolls on a daily basis. Employee management such as add new employees and change status or information for clients. Work closely with the Tax and Accounting Departments to assist in resolving cases.

ADDITIONAL EXPERIENCE:

United States Air Force – Security Forces Officer

Tampa, Fl. 12/2007-12/2011

Guard launch facilities, security installations and personnel. Protect high-valued assets during transport. Direct air base defense functions and lead individual and team exercises.