Customer Service Sales

Caitlyn B. White

**** **** ***** **** ******, GA 30905 360-***-**** adg5om@r.postjobfree.com

LinkedIn Caitlyn White

OBJECTIVE

To obtain a part-time or full-time job that will enable me to utilize my education and interpersonal communication skills.

EDUCATION

Georgia College and State University Milledgeville, GA

Master of Art in Art Therapy Present

The program's purpose is to provide comprehensive art therapy education; to develop astute clinicians, scholars, teachers and leaders; to acquire skills and knowledge to work in a variety of settings; and to foster transformative learning with a commitment to global, social and cultural advancement.

Augusta University Augusta, GA

Bachelor of Science in Psychology December 2017

RELEVANT COURSEWORK: Research Methods, Abnormal Psychology, Biological Psychology, Adult Development & Aging, Health Psychology.

INTERNSHIP EXPERIENCE

Community Care Service Program Augusta, GA

Psychology Intern October 2017 – December 2017

Inbound resolution specialist assisting client with their day to day questions

Lead brainstorming and workday planning to improve work effectiveness

Completed the workday forms and processed all paperwork

Monitored and managed accounts for potential issues for clients

WORK EXPERIENCE

Georgia College Milledgeville, GA

Housing CA August 2019 – March 2020

Develop a rapport with each of the residents on my wing.

Organize programs of all types for residents.

Assist students in finding campus resources.

Assist University Housing with various administrative duties.

Assist students with minor maintenance issues.

Serve in a duty rotation for emergency response.

Enforce university policy and community standards in my building.

ADP Augusta, GA

Account Manager February 2019 - June 2019

Handling client escalations from our VP, directors, and loyalty team.

Processing W2/1099 amendments

Assisting MAS South Upmarket clients with the Workforce now HCM Platform-including payroll, TLM, HRB, Tech, Tax, and custom reporting assistance

Managing and assisting a large client base and developing a personal client relationship

Drive client retention by providing product and technical support

ADP Augusta, GA

Client Support Specialist I January 2018 – February 2019

Resolve inquiries regarding ADP products and services via phone while maintaining confidential information (social security numbers, phone numbers, budgets, etc.)

Troubleshoot payroll issues for Major Accounts

Educate clients on products and services in efforts to promote productivity for their company while providing great customer service

Michael Kors Augusta, GA

Sales Associate May 2016 - January 2018

Demonstrate an in-depth knowledge of merchandise and fashion

Provide excellent customer service to build and retain clientele loyalty

Understand all sales policies and procedures making sure all clients have a true experience

Own every client relationship by listening to the clients needs before providing solutions

Deescalate frustrated clients that were not satisfied with the initial service received

Share updates and tips with the team to ensure company success

VOLUNTEER EXPERIENCE

Hope for Augusta Augusta, GA

Small Group Leader June 2020– July 2020

Organize and facilitate team discussions for underprivileged middle school children

Taught and supervised arts and crafts for small groups of middle school and high school children

SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, SPSS, MACs, and PCs.

Exceptional customer service, critical thinking, leadership, team building, and decision making

Create abstract paintings, and sculptures

Design, develop, and deliver art pieces according to special specifications

Contact this candidate