Officer Sales

M.FARHAN SHOUKAT HAYAT

Contact # (Personal) 055-******* / (Emergency) 050-*******

Email: adg5np@r.postjobfree.com

Location: UAE ( Dubai )

A highly creative professional, with over 9 years of experience in client services, promotions, client relationship management with ability to drive financial products forward through innovative selling technique and personal skills.

Possessing a proven ability to make a strong impact with communication skills and have a flair for resolving issues effectively to match the customer s needs. Have strong product knowledge and currently working as part of a close knit team to ensure that best customer services are provided.

Continuously implementing business guidelines to make sure that organisational and product standards are maintained at all times.

Currently looking for an opportunity as a Manager in retail finance product business in an already successful career.

Occupational Contour

Officer – Online Chat Team

ADCB Bank Duration: November 2016 -- Present

Responsibilities:

Providing online support to customers via the chat feature of ADCB

Answering queries related to Credit Card, Loan, Accounts, etc.

Resolving any complaints or issues that the customer might have

Answering Sales related questions and providing support Senior Officer - Business Support Unit

ADCB Bank (previously Royal Bank of Scotland) – Dubai Duration: Feb2013 – October 2016 Responsibilities:

Processing Credit Card Loans

Processing Balance Transfers for the entire Call centre for ADCB

Maintaining and preparing MIS for the return and the rejected cases.

Maintaining monthly report for total service requests processed by each officer Professional Profile & Value

Cross Functional Experience & Cross Industry Expertise

Maintaining and updating customer database as required Achievement:

Awarded Best Performance Officer for January 2014 & February 2013 Customer Service Executive – Phone Banking

ADCB Bank (previously Royal Bank of Scotland) – Dubai Duration:2012 – Feb 2013 Responsibilities:

Handling inbound calls and solving customer complaints and answering loan queries

Issue resolving related to cheques, accounts

Pushing sales by offering credit card loans and balance transfer on credit card

Making customers aware about of their dues and clearing dates of credit cards

Making customers feel at ease with effective service delivery and thus pushing sales in process

Spends Team Officer

ADCB Bank (previously Royal Bank of Scotland) - Dubai Duration: 2011 – 2012 Responsibilities:

Handled responsibilities in various departments like, like spends,smart payment plan and insurance

Spend Team – informing customers about touch points promotion for which they were selected and encouraging them to earn extra touch points by spending eligible amount on credit card

Customer relationship management

Increasing sales through effective planning and pitching

Advising customers on recent trends and convincing to spend Achievements:

Received a promotion from Portfolio Management Executive

Awarded Best Spend Team Officer

Portfolio Management Executive

ADCB Bank (previously Royal Bank of Scotland) - Dubai Duration: Apr 2010 – 2011 Responsibilities:

Worked in the Smart Payment Plan Team

Encouraging the customers to spend more in their credit card so to transfer transaction from smart payment plan to personal payment plan

Encouraging PPP customers to transfer the due amount to installments

Responsible for selling insurance coverage to credit card holders in the Bank Purchase Officer

Canadian Energy Equipments Manufacturing– Hamriya Free Zone Duration: 2009 - 2010 Responsibilities:

Responsible for negotiating buyer contracts

Responsible for buying products like, flat panel, square hollow sections, alluminium sheets etc.

Responsible for logistic management of these products

Documentations like preparing purchase orders, vouchers etc. Sales Officer Cash Quick

Muraqabat– Dubai Duration: 2008 - 2009

Responsibilities:

Handling and selling products like the remittance cards

Selling and remitting via phone and internet

Fraud Monitoring Officer

ABN AMRO – Dubai Duration: Oct 2005 – Aug 2007

Responsibilities:

Issuing, monitoring credit cards and verification of transactions via credit card/debit card/ATM card by using “Delta” software

Detecting suspicious transactions and blocking cards

Responsible for unblocking, re-issuing credit cards

Also been provided the access for Lotus Notes upon experience for healthy banking interaction with heads of departments, colleagues and staff members

Handling return mails and PIN Statements and updating database with changes

Preparing and maintaining MIS reports and scrutinizing CDM reports Academic Qualifications & Certifications

National American University - USA

BBA

Skyline College – Sharjah, UAE affiliated to (National American University – USA) Intermediate – Science

GCE –Ordinary level

Oxford University Board, Cambridge & London University – UK Personal Skills

Proven Leadership Skills

Attention to detail

Strong Communication & Interpersonal skill

Pleasant Personality

Ability to work under pressure

Effective pitching

IT Skills

MS Office – Word, Excel, PowerPoint

Personal Profile

Date of Birth : 1st May 1979

Gender : Male

Nationality : Pakistani

Marital Status : Married

Languages : English, Hindi & Urdu

Visa :

Driving License : Valid UAE Driving License

References

Furnished On Request

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