Genia R. Adams

**** * ******* ***

New Palestine, Indiana

46163

937-***-****

adg5lp@r.postjobfree.com

Objective

To work for a fast paced and professional company, providing my skills and ideas to promote excellent customer service and a great work atmosphere. Putting forth all of my efforts to strive for excellence in all that I do.

Qualifications

My experience and time spent in an office environment as well as a busy call center for several fortune 500 companies are strengths that would make me a fitting candidate. I am a highly motivated person who needs very little direction. I have exceptional customer service skills.

Education

May 17, 2006 General Education Diploma

2005-2006 Southwestern College -Medical Administrative Assistant

Experienc

January 2, 2016 to January 1, 2017

UnitedHealthOne

Customer Care Specialist

Taking inbound calls regarding health insurance claims. Utilizing multiple computer systems simultaneously, education of claims and how insurance applied. providing information on why a claim may have been denied and the necessary steps to rectify the denial. placing calls to physicians offices to gather necessary information for claims processing. Providing superior customer service

February 2, 2015 to May 2015 TelePerformance

AT&T

Customer Care Representative

Taking incoming calls in regard to billing, insurance, plans, upgrades, International features, technical support and cancellations. Providing excellent customer service on every call. Maintaining or exceeding company Key Performance Indicators. Following call flow and hitting all needed areas on every call.

August 8, 2013 to November 26, 2014 MetLife Disability

Customer Service Representative II

Taking incoming calls in regard to short and long term disability claims that have been filled or needed to be completed for our clients employees. Advising on the process to get medical information to case manager for claim extension or end of claim. Providing general information about MetLife products. Advising of checks sent and tax information as requested. Maintaining or exceeding department requirement for Key Performance indicators.

September 4, 2012 to July 2013 Limited Brands

Victoria's Secret

Customer Service Representative

Taking incoming sales and service calls providing order fulfillment, general merchandise education, web site navigation assistance, price adjustment, shipping and handling tracking, item number look up and overall general information.

June 3, 2008-June 26, 2012 Verizon Wireless Sr. Customer Care Representative

My day to day responsibilities include taking inbound calls, providing resolutions to customers issues, general inquiries, billing, upgrades, technical support placing orders for phones and accessories. I was responsible for providing the best customer experience in any given situation. Providing accurate information regarding products and services. Handling HIGH inbound call volume, while maintaining an open, interactive, communication with the customer. Maintaining or exceeding company Key Performance Indicators. Following call flow and all customer service requirements on every call. Handling some Escalated calls when necessary for other teams and teammates.

August 8 2006-June 21, 2007 Ford Motor Credit Account Maintenance Representative

My responsibilities included handling incoming and outbound customer service calls, Multi tasking, keeping accurate counts and documentation of various accounts, meeting or exceeding volume of accounts handled by shift per day.

August 2005-June 2006 Adecco Staffing Services-Moraine, OH National City Mortgage File Clerk

Preparation of files to send to other departments for breakdown, proper location of all papers within the files, meeting or exceeding daily quota on prepped files, repairing any mistakes that may have been missed in the preparation of files, sending files thru scanner to be entered into the system, ensure quality of files scanned into the system, maintenance of scanner

June 2004-July 2005 ARC Diversified-Cookeville, TN Shipping Clerk

Maintenance of all inbound and outbound freight, all necessary preparation of orders to be shipped, quality control of the product both inbound and outbound, verification of quantity and quality of incoming products, data entry for all product quantities coming in and going out, product codes, location of products in storage areas, and daily inventory counts.

References Available Upon Request

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