VEERAMALARKODI D

877-***-****

adg5l7@r.postjobfree.com

OBJECTIVE:

To become a key asset to the organization by implementing the knowledge to the fullest extent and thereby contributing meaningfully to the organization through self development, personal growth and enhancement of knowledge and skills

EXPERIENCE:

Company : TATA Consultancy Services Limited, Chennai

Time Period : Sep 2010 - Sep 2015

Domain : Banking & Financial Services

Role. : Process Trainer, Senior Associate.

Application used: Extra Mainframe, DRI, Filenet & SourceNet

Company : Standard Chartered Bank, Chennai.

Time period : May 2016 - October 2019

Domain. : Client care Unit

Role. : Senior client care executive.

●Gained exposure to various facets of default servicing under US Retail banking- Lending(US Mortgage)

●Cross trained in Underwritting process(4C) and loan origination

●Acquired knowledge in Fraud control unit,AML,Chargeback,KYC

●Acquired proficiency in MS Office, especially in MS Excel, Access and Word & Excel Macros.

●Responsible for preparing the statistics report on daily basis.

●Generating and standardisation of MIS reports on a daily basis.

●Responsible for preparing inventory report on daily basis.

●Responsible for preparing TMG (Transaction Monitoring Grid) on a weekly basis.

●Responsible for preparing Amendment tracker(Process updates received from clients) on a monthly basis

●Acquired experience in interfacing with clients for understanding their needs and converting their expectations to desired results.

●Ensuring the SLAs was met within the committed TAT, with the expected productivity & accuracy levels.

●Interact with the client through conference calls and making the work flow transfer from the onshore. Subsequently, making the knowledge transfer to the team.

●To ensure prompt and effective responses to the various queries and requests from the client.

●Refresher training for the new batches and providing training to access the application as well as auditing and mentoring the new Trainees.

●Clients queries handles in real time basis with immediate solution

●Producing reports on hourly basis. Drafting mails regarding query and updating in all aspects of client detail.

●Handling client queries and resolving the issues on call.

●Responsible for solving the queries based on Credit cards and liabilities.

Real-Time Projects:

TCS Business Domain Academy: Certified in US Mortgages Advanced and US Mortgages courses with grade B.

SKILLSET:

Tools MS Advanced Excel, Extra Mainframe, DRI.

Operating system Linux, Window

EDUCATIONAL QUALIFICATION:

Bachelor of Science, Physics.

2007 - 2010.

Sri Vasavi College,

Erode 638 005

PERSONAL INFORMATION:

●D.O.B/ Age : 3rd August 1989/ 31 years

●Marital Status : Married

●Fathers Name : Dhandapani A

●Nationality : Indian

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