Lorette Constance

Bellville, ZA • +277*-***-****

adg5jz@r.postjobfree.com

A highly skilled and motivated professional, with over 26 years’ experience across the automotive trade, specialising in sales and stock management as well as mechanics. Possessing strong organisational skills, a keen eye for identifying and managing risk and a proven track record of thriving in highly pressurised and challenging environments. A clear and engaging communicator, with the ability to build and maintain strong working relationships. Focused and adaptable, committed to continuous personal development and seeking a new professional challenge, to apply a highly transferable skill set.

Communication

Planning & Analysis

Time Management

Kerridge

Sage

Syspro

Sales

Stock Management

Variance Reporting

Complex Problem Solving

Automate

SAP

Customer Service

Leadership

Regulatory Compliance

Negotiation

Embrace

Microsoft Office

Professional Experience

Aftermarket Service Administrator - Jungheinrich Cape Town Feb 2020 - Present

Providing administrative support to the After Sales Admin Manager and the team, producing accurate quotations, invoiced and purchase orders

Efficiently processing customer calls, opening jobs and dispatching technicians as appropriate

Responsible for maintaining the load test schedule and service schedule

Preparing purchase requisitions, purchase orders and processing GRV’s

Planning workloads and scheduling Technicians

Ensuring all job cards were correctly signed off by the customer

Undertaking general administrative duties as required

Stock Controller/Buyer (Contract) - Lactalic Aug 2019 – Jan 2020

Supervised a team of 4 staff, motivating them to achieve company objectives

Carried out regular stock counts, identifying any problem areas, investigating variances and taking preventative action as required

Oversaw warehouse functions, including handling and planning and raw material packaging

Monitored workflow to ensure the timely dispatch of stock and ensuring all orders were placed within their lead times, to avoid products becoming out of stock

Successfully implemented FIFO and ensure compliance at all times

Prepared process reports for senior management

Ensured adherence to company policies and procedures

Built and maintained strong working relationships

Internal & External Sales – GRW May 2018 – Jun 2019

Held responsibility for identifying and researching potential leads and opportunities to sell trailer spare parts

Contacted prospective clients by phone and email

Dealt with telephone enquiries in a professional manner

Collected all the information required to create a request for an estimate

Processed sales transactions and organised delivery

Managed stock, carrying out regular stock counts

Consistently achieved all set sales targets

Adhered to all company policies and procedures

Parts Advisor / Buyer – John Thomson Aug 2016 – Apr 2018

Ordered and purchased boiler spare parts, to meet customer requirements

Provided an excellent level of customer service to all customers

Created daily orders and requisitions

Contacted customers to arrange for the pickup ore delivery of ordered parts

Prepared quotations and parts estimates

Received deliveries and checked against the relevant purchase invoices

Procured operations items

Performed regular stock counts

Parts Advisor Parts Estimates / Buyer - Toyota Forklift 2009 - 2016

Oversaw parts counter sales and prepared quotations and parts estimates

Ordered relevant parts for Technicians

Answered customer enquiries and complaints in a professional manner

Carried out stock counts and inventory checks

Liaised with customers and Technicians to discuss back orders

Maintained updated delivery information and tracked parts delivery from overseas locations

Updated inventory records for parts and supplies

Previous experience includes Service Advisor, Estimator and Forklift Mechanic positions.

Qualifications & Training

Diploma in Sales & Marketing Management - Damlin

Qualified Motor Technician

English HG, Mathematics SG, Afrikaans HG, Science SG, Accountancy SG and Biology SG

Cedar Senior Secondary Mitchell’s Plain

Training:

N1 & N2 Certificate

Interpersonal Skill Training - Margrette Spreech

Inbound & Outbound Call Centre Training - Wade Briton

References Available on Request

Contact this candidate