Employee Relations Resources Manager

Desiree Lasure

*** ****** **** **** ****, PA ****1 ************@*****.*** 814-***-****

HUMAN RESOURCES PROFESSIONAL

Dedicated HR contributor with proven ability to resolve employee relations, labor relations, improve performance, and carry out strategic objectives.

Detail-oriented problem-solver with strong track record of leveraging outstanding analytical, organizational, and interpersonal skills to engage, retain, and instruct diverse personnel and students across corporate and academic settings. Facilitated workshops across multiple sites and organizational levels to support strategic objectives. Oversaw implementation of HR policies to enforce standards and maximize performance. Demonstrated ability to streamline systems and collaborate effectively with cross-functional teams. Direct supervisory experience. Ran multiple decertification campaigns with success in decertification of unions.

Policies & Procedures ● System Streamlining ● Compensation & Benefits

Organizational Training & Development ● Improve Profitability ● Conflict Resolution ● Organized Decertification Campaigns ● Union Negotiation

PROFESSIONAL EXPERIENCE

New Enterprise Stone & Lime Co., Inc., New Enterprise, PA April 2016–July 2019

New Enterprise Stone & Lime Co., Inc. is a family-owned and operated company that has been helping build a stronger infrastructure system across Pennsylvania for more than ninety years. With over 2,500 employee New Enterprise Stone & Lime Co., Inc. is a vertically integrated construction materials supplier and heavy/highway construction contractor in Pennsylvania and Western New York and a national traffic safety services and equipment provider.

HUMAN RESOURCES MANAGER

•Proactively build and maintain positive relationships with stakeholders across organizational levels.

•Mediate conflicts between managers and employees, including union members, by providing coaching and advising to improve performance and communication and establish accountability.

•Plan and execute employee recognition programs to generate positive morale and increase retention of top- performing employees.

•Conduct investigations concerning labor relation, employee relations, and safety matters.

•Identify areas of potential exposure to ensure the company is continuously in compliance with all local, state, and federal regulations.

•Administer of policy and procedures, FMLA, performance reviews, new hire orientation, training, and investigations.

•Interview, hire and terminate for all position within the company.

•Act as first chair and lead negotiator for over twenty Collective Barging Agreements (CBAs).

•Assist with solving business problems through broad and up-to-date knowledge of employment law, organizational behavior, change management, best practices and company policy.

•Ensure personnel files are kept in accordance with legal requirements and corporate policy.

•Responsible for labor relations and employee relations, for both unionized and non-union employees.

•Responsible for communication and contact person for twenty-three union.

•Manage three Human Resources Specialist, five cooks, and receptionist.

•Manage data entry for all employees and controls to ensure the employee’s file are correct.

GBW RAILCAR SERVICES, LLC, Hollidaysburg, PA March 2015–April 2016

HUMAN RESOURCES GENERALIST

GBW Railcar Service, LLC is a newly formed joint venture. The Greenbrier Companies and Watco Companies have joined forces to create one of the largest independent railcar repair shop network on the continent. With 40 facilities and 2,100 team members, GBW is the largest world-class network of railcar repair shops that can service all railcar types in North America.

•Mediate conflicts between managers and employees, including union members, by providing coaching and advising to improve performance and communication and establish accountability.

•Plan and execute employee recognition programs to generate positive morale and increase retention of top- performing employees.

•Administer of policy and procedures, FMLA, performance reviews, new hire orientation, compensation and benefit plans.

•Interview, hire and terminate for all position within the Railroad.

•Assist with solving business problems through broad and up-to-date knowledge of employment law, organizational behavior, change management, best practices and company policy.

•Ensure personnel files are kept in accordance with legal requirements and corporate policy.

•Track the location attendance and ensures the corporate policy is consistently enforced.

•Assist with employee relations issues.

•Responsible for worker compensation case management and filing first report of injury.

THE GEO GROUP INC., Philipsburg, PA Nov. 2013–March 2015

HUMAN RESOURCES SPECALIST

The world's leading provider of correctional, detention, and community reentry services with 98 facilities, approximately 77,000 beds, and 18,000 employees around the globe. The Moshannon Valley Correctional Center is contracted through the Federal Bureau of Prisons, houses 1,820 inmates and employs over 250 employees. Daily job duties range from complex to routine, and include consulting with managers and supervisors concerning individual employees or groups, identifying and resolving employee-related matters, and providing guidance and mediation on staffing and management issues.

•Mediate conflicts between managers and employees, including union members, by providing coaching and advising to improve performance and communication and establish accountability.

•Plan and execute employee recognition programs to generate positive morale and increase retention of top- performing employees.

•Administer of policy and procedures, FMLA, performance reviews, new hire orientation, compensation and benefits plans.

•Recruit, interview, run background checks, hire and terminate for all position within the correctional center.

•Assist with solving business problems through broad and up-to-date knowledge of employment law, organizational behavior, change management, best practices and company policy.

PENNSYLVANIA STATE UNIVERSITY, ALTOONA, Altoona, PA Aug. 2012–Aug. 2017

LECTURER IN LABOR RELATIONS, MANAGEMENT, & ETHICS

Four-year degree-granting, residential campus with third highest enrollment among leading research university system’s 24 campuses. Teach up to three introductory and advanced-level undergraduate courses per semester in Ethics, Labor Relations, and Management, with class size of up to 40 students.

•Design course curriculum in accordance with current trends; assess and modify teaching strategies based on student performance and individual learning styles to increase engagement and improve performance.

•Ensure optimal learning environment conducive to diverse student body, including both traditional and nontraditional students, by minimizing classroom distractions and enforcing behavioral guidelines.

•Develop, administer, and assess midterm and final exams, quizzes, and projects to measure performance.

•Meet one-on-one and in small groups with students to provide additional mentoring, advising, and guidance on resolution of team conflicts.

SHEETZ, INC., Altoona, PA 2001–2012

Corporate headquarters for leading chain of convenience stores with 15,000+ employees and 500+ locations across Pennsylvania, Maryland, North Carolina, Ohio, Virginia, and West Virginia. Collaborated with 34 HR staff members and oversaw employee relations for all corporate, store, restaurant, and distribution center personnel.

EMPLOYEE RELATIONS COMPLIANCE COORDINATOR (2010–2012)

•Spearheaded “Employee Connect Sessions” initiative, visiting locations within every district to respond to policy and procedure inquiries and assess employee satisfaction; compiled results and presented quarterly reports to executive committee to inform decision-making on potential company policy changes.

•Initiated and implemented replacement of manual reporting process with automated regulatory compliance reports generated from HRIS, resulting in 50% increase in process efficiency.

•Identified areas of potential exposure and collaborated with Legal Department to diffuse EEOC complaints by providing timely supportive demographic data.

•Efficiently tracked, calculated, and reported short-term disability and insurance data to Payroll Department and insurance carrier to facilitate accurate and timely employee payment and claims processing.

•Mediated conflicts between managers and employees by providing coaching and advising to improve performance and communication and establish accountability.

•Planned and executed company-wide employee recognition programs to generate positive morale and increase retention of top-performing employees.

•Wrote, updated, and maintained over 300 accurate job descriptions to establish standardization of roles, responsibilities, and performance reviews company-wide.

•Oversaw compliance efforts to ensure HR Department alignment with all federal, state, and local regulations.

•Demonstrated exceptional interpersonal skills and sensitivity in interactions with employees and maintained highest standards of confidentiality in handling personal data.

LEARNING FACILITATOR (2007–2010)

•Developed engaging and informative training curriculum and presented employee workshops on topics

•including change management, new systems, and new products to achieve consistency across locations.

•Delivered comprehensive orientation programs to facilitate seamless integration of new employees into company culture and promote increased awareness of employee resources and improved retention.

•Proactively built and maintained positive relationships with stakeholders across organizational levels; regularly visited store locations and established environment of open communication.

ASSISTANT MANAGER (2001–2007)

•Recruited, interviewed, and managed 85 employees at high-volume store location.

•Conducted new hire orientations and provided ongoing training and mentoring to ensure adherence with company policies, health and safety guidelines, and customer service best practices.

EDUCATION & AFFILIATIONS

MASTER OF HUMAN RESOURCE MANAGEMENT 2012

KELLER GRADUATE SCHOOL OF MANAGEMENT

GPA:3.7

BACHELOR OF SCIENCE IN BUSINESS, EMPHASIS 2005

IN MANAGEMENT & MARKETING

PENNSYLVANIA STATE UNIVERSITY, ALTOONA

TECHNICAL SKILLS

Microsoft Office (Word, Excel, Outlook, PowerPoint, Access)

HRIS/HRMS and Payroll Systems (Oracle PeopleSoft, SumTotal, Learning Management, JD Edwards, ReportsNow, Performance Review System), ADP, AS400

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