David F. Dotson

Nashville, TN adg5jt@r.postjobfree.com 615-***-****

https://www.linkedin.com/in/david-dotson-5aa29818/ ACCOUNT MANAGER AND PRODUCT MARKETING SPECIALIST

Brings over 20 years of consumer and commercial sales, account, and relationship management experience, including product marketing, order management, and technical support to your organization. Will add immediate value to by increasing portfolio revenue and reducing customer turnover with exceptional relationship management proficiency and follow through. SKILLS AND TECHNICAL PROFICIENCIES

• Salesforce • Account Management • Product Demonstrations

• Resolution Support • Problem Solving • Public Speaking

• Technical Support • Microsoft Office • Zoom, Teams, Skype PROFESSIONAL EXPERIENCE

Dell EMC

Senior Account Manager, Consultant Network

November 2007 – August 2020

• Managed client portfolio of 350 medium commercial businesses with annual revenues from $1 to $20 million including 5 state, county, and city government clients, which generated $4 million plus annual revenue

• Increased products per relationship and decreased customer turnover by through selling enterprise, cloud hybrid solutions, information security, and service packages, and financing goals as team lead through relationship selling.

• Managed team of 10 sales individuals to consistently exceed sales goals by 110% since Q1 2017

• Earned Shark Award Top 10% sales attainment performance in Q1 2020 and Q3-Q4 2019.

• Created and performed acquisition screening program approving 13 new applicants to Consultant Network program.

• Served as Processes Captain and drove driving team success by exceeding sales goals and by improving customer retention through increased focus on sales and relationship behaviors and while overcoming client objections team

• Won Original Equipment Manufacturer Attach awards for 6 straight quarters. Account Manager, Medium Business

• Conducted sales of IT IT-related products to small and medium business end users working with a support team of 12 overlay specialists.

• Managed account portfolio of over 3000 user accounts and specialized in end user computing sales while working with other internal specialists for enterprise solutions, software packages, and customer financing

• Coordinated with outside 4 Dell vendors to further grow realize $4 million in annual revenue Inside Sales Representative, Small Business

• Cultivated 100 inbound and outbound sales leads monthly for companies under 100 employees working with support team and overlay specialists resulting in $1.1 million in annual revenue Resolutions Specialist, Consumer

• Accepted and resolved approximately 60 consumer calls and emails per day

• Developed and implemented Pilot a pilot program for escalating customers resolution for post post-sales issues while further upselling product and services resulting in $200k of new sales Inside Sales Representative, Consumer

• Consumer Answered and managed inbound queue of 80 calls for consumers, while uncovering the best product solutions by applying Dell methods

EDUCATION

Bachelor of Arts in Advertising, Emphasis: Marketing Western Kentucky University, Bowling Green, KY