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Legal Assistant Customer Service

Rockville, MD
October 20, 2020

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Currently looking for a full-time administrative position to further develop and maintain work experience.


Legal Assistant (2017-Present)

The Law Offices of Luis Leon, Esq., Rockville, MD

As the sole legal assistant to two attorneys, I was responsible for managing over 80+ cases. I had to collect and process private sensitive information of the client, persons of interests, to include police reports, medical bills, photos, driving records, insurance policies, and other relevant information

Assisted the attorneys prepare court documents, such as child support motions/ criminal motions/ divorce motions, lines of dismissal, etc.

Provided English and Spanish translations with the attorneys, during initial intake, and pre-trial preparations.

Maintained three designated calendars to meet deadlines and to prepare clients for trial and keep the attorneys up to date with upcoming trial dates. I would also correspond with insurance adjusters or attorneys via email if a settlement had been reached.

Managed the reception area, while responding to internal and external communications, such as: Walk-in clients, mail/electronic correspondence, and or special projects from the attorneys.

Sales Associate (2014-2017)

Wireless Vision, LLC Rockville, MD

Created, managed, and closed phone lines for all major wireless carriers.

Communicated with management to request maintenance assistance and ensure all equipment was operating correctly.

Attended training programs to deepen professional skillset and assisted in training fellow store associates of existing and new training programs for Apple products.

Provided personalized customer service by greeting each customer, assisting with purchases, proving educational demonstrations, suggestively selling and making sure all products are available to avoid erosion.


U.S. High School Diploma (2012) John F. Kennedy High School Silver Spring, MD


Experienced with Microsoft Office 2013-2019 and 365.

Bilingual (English and Spanish).

Experienced with Microsoft Windows 7, 8, 8.1, and 10.

Detailed orientated and well organized.

Experienced with iOS and Android Mobile devices.

Experienced in training skills to staff and providing an educational experience to clients.

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