Social Media/Customer Service

EMILY JACOBSEN

*** ****** **. *********, ** ***** · 920-***-****

adg5j7@r.postjobfree.com

EXPERIENCE

AUGUST 2019- APRIL 2020: PRICING SPECLIAIST, APPLE LEISURE GROUP

My position was focused on the following tasks

Assisted the charter team with daily tasks including changes to price and seat caps

Had ownership over weekly pricing being prepared and ready for charter team

Pulled a weekly audit for seat caps

Compiled information seeing how we stood against our competitors

Assisted with transition to new programs

Assisted with promo code builds and sort order for websites

Took any projects that were passed my way

JUNE 2018-AUGUST 2018: DEVELOPMENT INTERN, JOHN MICHAEL KOHLER ARTS CENTER

My position was focused on the following tasks:

Developed a social media campaign through the end of the year on Excel outlining social media posts, what platforms they were to be posted on, what information needed to be tagged, what photos were to be included, and actively posting content

Assisted with Membership sales and promotion, including tracking summer membership sales on Excel, processed memberships, ran giveaways for members, and promoted membership opportunities on social media platforms as well as events held by JMKAC

Assisted Development team with preparation and execution of summer events

Assisted with weekly mailings and filings

JUNE 2014 – AUGUST 2019: CUSTOMER SERVICE REPRESENTATIVE, pick n’ save

My position is focused on customer service, performing the following:

Provided assistance to Managers and Customer Service Reps

Managed the front end

Aided front end employees during busy hours

Ensured all front end positions are covered

EDUCATION

OCTOBER 2020 - DECEMBER 2020

CERTIFICATE OF PROJECT MANAGEMENT, LAKESHORE TECHNICAL COLLEGE

MAY 2019

BACHELORS OF ARTS, univeristy of wisconsin- green bay

Majored in English with an emphasis in Creative Writing and Minored in Business Administration

Cumulative GPA: 3.2

Noteworthy achievements: Had poem published in Sheepshead Review Spring 2017 edition, wrote and edited a novella

SKILLS

Organized

Proficient in Microsoft programs and outlook

Copy editing skills

Writing skills

Can multitask

Passionate about projects I work on

Focused on my tasks

ACTIVITIES

Was a nonfiction staff member for the literature and arts journal at UW- Green Bay Sheepshead Review, assisted with media at weekly masses for St. Francis of Assisi Parish, play music, write short stories and poetry, draw digital art, work with technology, and enjoy traveling.

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