Allen L. Headen

**** ***** ****** *****, ****** NC 27712 919-***-**** / fax: 919-***-**** adg5ig@r.postjobfree.com

A highly respected and motivated professional with a proven track record of rapport-building, resourceful problem-solving and communication skills developed while meeting the challenge of a constantly fluctuating business environment.

P r o f e s s i o n a l E x p e r i e n c e

10/19 – Present: Staples Raleigh, NC

Warehouse Operations Associate

Responsibilities include: physical loading, unloading and/or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc. in a safe and efficient manner.

07/19 – Present: Amazon Flex Durham, NC

Independent Contractor – Home Delivery Courier Service

Responsibilities include: Safe and timely delivery of Amazon orders to its customers.

10/10-07/19: Storr Records Management (division of Storr Office Environments) Raleigh, NC

Records Warehouse Manager

Responsibilities included: Overseeing the daily activities of the Records Department; providing training, proper equipment, and a positive work environment to build a team of knowledgeable and experienced service technicians; hands-on delivery of customer records to customer site via company commercial vehicle. Main point of contact for Customer Service and client account troubleshooting. Overall responsibilities include but are not limited to: supervision of records management personnel, data base management, oversee scheduling, pricing services, billing and reporting, management of all inventory and work order paperwork, management of all personnel paperwork, tracking performance to budget for all records management customers. Skills needed for this position include organization, supervision, training, procedure writing, quality control, spreadsheet, word processing, and warehousing.

Primary Duties and Customer Service/Client Care Responsibilities:

Oversee/Manage over 200 customer accounts, include all resolution of all account issues (billing, technical, etc)

Hire and manage records management team members.

Manage dispatch scheduling for Pick Up/Delivery from/to customer sites and assist when needed.

Develop initial training for all team members; Leadership and development of team members.

Work with Team Leader to develop the group’s strategic vision and direction as well as strategic account planning.

Work with Sales Team Leader to develop pricing or quotes as needed by customers.

Track all billable and non-billable activities for budget accuracy.

Meet with new customers to develop a schedule of services to meet their specific needs.

Troubleshoot and resolve Total Recall Software issue with DHS. Work with Storr IT when server issues are involved.

Set-up customer in the Total Recall system including web access tailoring the parameters to meet their specific needs.

Work with new customers to transfer their existing boxes from vendors to Storr.

Handle ALL ongoing customer issues from modifying database information or access to handling any special service issues they may have.

Researching, negotiating with vendors, and purchasing equipment, supplies, and capital expenditures for Records department.

Overall management and administration of records management business

Plan and communicate daily work assignments to team members.

Ensure orders are properly pulled/received and assist as needed.

Determine material and equipment needs; coordinate, maintain, and return equipment to storage.

Schedule meetings with team members to increase team communication and cooperation and provide a training forum.

Development and implementation of policies and procedures.

Problem resolution; Evaluating opportunities for continuous improvement; Setting and measuring goals and objectives.

Total Recall administration.

Provide ongoing training for team members; Ensure all team members participate in larger company training as applicable.

Ensure customer satisfaction of all Records Management accounts.

Proactively document as well as improve processes and procedures.

Perform monthly billing and reporting for all Storr Office Environments Inc. locations.

Oversee timely completion of work orders.

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12/08 – 10/10: First Citizens Bank Raleigh, NC

Supervisor CBO I (Print & Distribution)

Responsibilities include: Serving in the first level leadership and coaching capacity while providing compliance support; Ensuring CBO Specialists I, II, III and Leads comply with performance guidelines set forth by various federal, state, and other government regulatory requirements; supervising the efficient operation of all functions related to a specific functional area within Central Bank Operations according to established policies and procedures; Providing direction to staff, assigning responsibilities and priorities, and managing workflow; Working closely with corporate divisions, external and internal customers, client banks and Federal Reserve Banks.

01/03 – 11/08: LMHT Associates Durham, NC

Print Manager

Responsibilities included: Maintaining Print Documents (Blue Prints); Ordering/Tracking Print Supplies using company purchase orders; Maintaining computer print files; Maintaining scans of prints in computer system; Coordinating and performing duties for mailing of prints; Scheduling equipment maintenance; Reviewing all prints before shipping to client to ensure accuracy of documents being shipped. Shipping systems used: FedEx, UPS, & DHL.

12/99 – 01/03: Affiliated Computer Services Durham, NC

Print Operations Supervisor

Responsibilities included: Overseeing daily print and fulfillment operations, processing tasks and resolving problems; supervising and training the staff in Print Operations; Fulfillment and Distribution for all applicable shifts; effectively scheduling Print Operations staff to ensure adequate resources for daily print and distribution production; ensuring accuracy and reliability of internal report deliveries; performing Quality Control checks to ensure accuracy of each job processed by inspecting print quality, job alignment, correct paper stock and other materials used in the printing process; overseeing sub-contracted courier service to ensure accurate and timely delivery schedules are followed reporting any customer concerns, operations or delivery issues to management in a timely manner; effectively recruiting, hiring, training, motivating, evaluating, and when necessary, terminating employees; using PC to report effective turnover to internal and external management; and using mainframe TSO/JSE commands to effectively manage system print queue and efficiency of operation.

Print Operator

Responsibilities included: Preparing laser printers and impact printers with forms and paper for output processing; operating printer equipment for all printing; performing maintenance on laser printers; mounting and aligning forms on printers; verifying MICR check printing signal strength; verifying quality of all printing; using system software for report archival and retrieval; ordering/ stocking paper and forms; maintaining logs of time and equipment utilization; preparing problem and turnover reports, available time logs, shift logs, etc; filling in for other employees for emergencies and absences; completing one time specific assignments or special projects, etc. Mainframe Languages used: JES, JES2, MVS, JCL, TSO.

03/99-12/99: Atlantic Documentation Center Durham, NC

(Outsource location for Blue Cross & Blue Shield account)

Docutech / Print / Computer Operator

Responsibilities included: Loading, operating, and adjusting 5390s, 5090s, and auxiliary equipment to maintain required quality and quantity of production; checking load for proper raw stock, loading stock, stitching wire, and binding tape into printers and removing or disposing of protective materials and empty skids; programming equipment per customer specifications or checking originals for quality before copying; inspecting product during and after copy run and making adjustments as needed for quality reproduction; contacting outside vendor when repairs or maintenance work go beyond repairs operator was qualified and authorized to make; keeping count of completed product on each run and recording and disposing of spoilage in designated manner; posting production, delays, and cause of delays; notifying supervisor of any major incidence of recurring equipment malfunction or poor quality raw material or production. Additional responsibilities included: cleaning and maintenance of equipment.

06/98 – 03/99: Blue Cross and Blue Shield of North Carolina Durham, NC

Computer Operator

Responsibilities included: Preparing laser printers and impact printers with forms and paper for output processing; operating printer equipment for all printing; performing maintenance on laser printers; mounting and aligning forms on printers; verifying

MICR check printing signal strength; verifying quality of all printing; using system software for report archival and retrieval;

ordering/ stocking paper and forms; maintaining logs of time and equipment utilization; preparing problem and turnover reports,

available time logs shift logs, etc; filling in for other employees for emergencies and absences; completing one time specific assignments or special projects, etc. Mainframe Languages used: JES, JES2, MVS, JCL, TSO.

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Education:

1992 Graduate of Durham High School, Durham NC

1994 – 1996 Durham Technical Community College: Studied and Achieved Certificate in Windows 3.5; Construction (Electricity), Principles of Banking, and Intro to Computers.

Equipment/Software Knowledge:

Certified Forklift Operator (8+ years); Certified Order Picker Operator (8+years)

CDL-B

TOTAL RECALL, HEDBERG

XEROX 4135, 4635, 4635MX, 4850; DOCUTECH DT135, 6135, 6180; IBM 6262 (IMPACT PRINTER); MAINFRAME: JES, JES2, MVS, JCL, TSO; OCE 9300, OCE 9600, OCE 9800, TDS 700; MICROSOFT OFFICE-WORD, EXCEL, POWERPOINT, OUTLOOK

Organizational Accomplishments:

U.S. Army Reserves: 1992-2000 – 13 Bravo Field Artillery – Honorable Discharge

Member of the “LMHT Pull a Plane Team” benefiting the Special Olympics charity organization;

A 5-Year member of the “LMHT Sponsor a Family” annual charity drive

Member of Storr Office Environments “Change a Life” Program

Community Engagement:

2006–2012: Head Defensive Coach - Central Piedmont Football League-Bethesda Athletic Association:

2006, 2007: Superbowl Champions-Age 7-8, 2009 Superbowl Champions-Age 9-10

2015 – 2018: Head Football Coach: Carrington Middle School

1979 – 1992: Organized Football Player: Bethesda Elementary, Holton Middle School, Durham High School

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