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Customer Care Safety

Location:
Houston, TX
Salary:
18
Posted:
October 20, 2020

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Resume:

EXPERIENCE

*.Phlebotomist

Thomas Street Clinic. Harris Health System, Houston-Texas August 2019-April 2020

Perform blood collections by venipuncture

Prepare all collected specimens for testing and analysis

Order entry of patient and specimen information

Provide superior customer service to all patients and client providers and staff

2.Phlebotomist

El Franco Lee Health Center, Houston-Texas April 2018-June2018

300 blood drawing and venipunctures in 120 Hours

Followed established policies and procedures

3.Sales Associate

DOLEX .Houston, Texas October 2017-July 2018

Payments, loans and money transfer.

Customer care.

Processing of Loans and bill payments

4.Research Manager.

International Center of Histherapy, Havana-Cuba January 2015-October2016

Elaboration of projects for the development of new cosmetic formulations and medicines from the Human Placenta for the treatment of Vitiligo, Psoriasis and Alopecia.

5.Specialist of Clinical Laboratory

Clinic Hospital, Havana-Cuba March 2010-December 2014

Collect, Process,label and stored specimen form patients

Reviews, evaluates, documents and report results.

Preserves confidentiality of patients and follows lab safety and maintenance protocols.

Education:

PHLEBOTOMY CERTIFICATION

Certified by ACA, HCC-Texas

BASIC LIFE SUPPORT

Certified by AMERICAN HEART ASSOCIATION

CPR/AED

Certified by National Health &Safety Association

Master in Clinical Lab sciences

Havana University

Bachelor in Chemistry

Havana University

SKILLS:

Bilingual Spanish / English

Management and interpretation for diagnostic

Management of autoanalyzer equipment

Specimen Processing

MS Office Proficiency

Mathematical and statistical processing skills

Activities related to Quality Assurance and preparation of documentation.

Assembly of analytical techniques for the control and quality of products

OTHER CERTIFICACTION AND COURSES

Clinical Terminology for International and U.S Students

BLS Provider by American Heart Association.

Bloodborne Pathogens by American Healthcare Academy 05/2021

Laboratory Ergonomics (ASCLS P.A.C.E)

Routine Venipuncture (ASCLS P.A.C.E)

Special Topics in Phlebotomy (ASCLS P.A.C.E.)

Chemical Screening of Urine by Reagent Strip (ASCLS P.A.C.E.)

Medical Courier Safety (ASCLS P.A.C.E.)

Minimizing PreAnalytical Variability during Venipuncture, Urine Sample Collection, and Sample Processing (ASCLS P.A.C.E.)

Tuberculosis Awareness for Health Care Workers (ASCLS P.A.C.E.)

HIV Safety for Florida Clinical Laboratory Personnel (ASCLS P.A.C.E.)

Packaging and Shipping Infectious Materials (ASCLS P.A.C.E.)

Cardiac Biomarkers (ASCLS P.A.C.E)

Diabetes: Diagnosis, Laboratory Testing, and the Current American Diabetes Association

Guidelines (ASCLS P.A.C.E)

COVID-19 Contact Tracing. Johns Hopkins University by Coursera.



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