Sales Customer Service

Nicolas Ignacio Fredes Rivera

510-***-**** adg5gy@r.postjobfree.com

**** ******** ***. *** *., El Cerrito CA. 94530

Education:

Universidad Central de Chile, English Education 2010-2014 Berkeley City College, AA Business Administration 2020- Experience:

The Ritz-Carlton San Francisco, June 2018 -October 2020 Club and Lobby Concierge

In this role, I have further developed my knowledge of the city and improved my concierge skills such as customer service, attention to details, multi-tasking, and time management. Established long-term relationships to ultra-high net worth guests which include royal families, politicians, CEOs, and music & movie celebrities. I also developed new skills in sales and communication by working with a higher volume of guests and offering a wider range of services. In this job I have grown as a professional in the service industry and at the same time learned more of the sales industry. The Ritz-Carlton San Francisco, February 2016 - June 2018 Club Attendant and Club Concierge

I feel lucky to have a dual position in this job, and I feel even luckier to know that in both roles I can provide the best service and take excellent care of both the Ritz-Carlton guests and my team. As a club attendant, I always try to give to my guests the highest level of comfort by offering them a clean lounge where they can find relaxation, friendly faces, and a fresh, enticing food presentation. As a club concierge, my mission is to create memories and experiences for my guests. I strive to find the best match between their interests and what the city has to offer. Whether I am working as an attendant or as a concierge, I base my daily duties on the company's values, credo, motto and my own skills.

C’era una volta, September 2015- June 2016

Server

● Handle high volume of orders, make recommendations, run food, process transactions and sales reports.

● Offer excellent, efficient service in order to help create a great dining experience.

● Work primarily as a server but occasionally fill in as a busser or host when necessary. Cafe Valparaiso, May 2014 - December 2015

Server

● Greet and seat guests, take orders.

● Provide friendly service in order to ensure customer satisfaction.

● Process cash and charge transactions.

Entel Chile Telecomunicaciones, June 2010 - January 2014 Commercial Executive

● Provide an excellent customer service experience for all clients in different areas such as, sales, customer retention and post sale.

● Demonstrate quick and effective problem-solving (broken cell phones, bounced checks and generals inquiries).

● Maintain an excellent awareness and knowledge of all product information. Find opportunities to upsell or upgrade new services.

Skills and Qualifications:

● Able to speak English, Spanish, and learning Italian.

● Punctual, reliable and honest.

● Friendly and professional.

● Able to work efficiently independently or as a part of a team.

● Organized, able to multi-task and a fast learner. References:

Jose Cordova 415-***-**** Former Club Level Supervisor, Ritz-Carlton San Francisco Josh Gordon 415-***-**** Manager-on-Duty, Ritz-Carlton San Francisco Manoo Rahbari 925-***-**** Floor manager, HS Lordships

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