SHIRISHA BOORLA

Mobile: 312-***-****

Email ID: adg5g0@r.postjobfree.com

SUMMARY:

• Having 6+ years of IT experience in Application Design & Development, Testing, and Maintaining Applications, with over 5 years on the Salesforce platform both as an Administrator and Developer.

• Working experience with Lightning Component Framework, using Lightning components . Embed lightning design system framework on Visual-force pages making classic pages available for lightning ready.

• Strong knowledge in working of the Sales Cloud, Service Cloud using traditional and lightning platform solutions. Proficient in Workflows, Triggers, Email - To-Case, Web-to- case, Email Template, Workflows, Approval Process, Triggers, Custom Settings, Static Resources, SFDC API, Batch APEX.

• Leveraged APEX Controller to make a call for External Requests to retrieve data from various API’s and displayed them on to the component.

• Experience in Integrating App Exchange Applications with Salesforce, Mass E- Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments.

• Hands on experience in force.com Development by developing the presentation layer in Visualforce and business logic in the Apex by creating/using the Classes, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API .

• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com.

• Used SOQL and SOSL Queries within Governor limits for data fetching and manipulation needs of the application.

• Experienced in Customizing records with Approvals, Automating Business Processes with process Builder and Delayed actions with workflow by collecting data from users.

• Good experience in establishing relationships based on business use cases using relationships Master-Detail, Lookup and Many-to-Many (Junction Object) between objects.

• Effective work of Data Migration using Import/Export Wizard and Apex Data Loader for Bulk import or export of data from Salesforce.com objects.

• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports & Dashboards, Actions, Tasks and Events.

• Excellent understanding of Salesforce.com in terms of Organization hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules . Efficient in setting up restricted login hours, IP ranges on profiles and resetting passwords.

• Extensive experience in coordinating the effort with team members, responsible for deliverables, producing the status reports to management and handling escalations. TECHNICAL SKILLS:

Web Technologies: HTML5, CSS, JavaScript

Programming languages: C#, Java, Apex, Visualforce, Lightning Scripting: Ant, Java Scripts, XML, HTML

Salesforce Technologies: Salesforce CRM, Lightning components, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages, Apex Web Services, Visual Workflows, Dashboards, Schema builder, Process builder

Databases: My SQL, PL/SQL, MS Access

Salesforce Tools: Workbench, Force.com Eclipse IDE, Apex Data Loader, Live Agent, Omni- Channel, Developer Console, Agile Accelerator

Operating System: UNIX, Linux, Windows, Mac OS

Others: visual studio code, GIT, Jitter bit, Service now, Copado, JIRA, Demand Tools, MS office.

PROFESSIONAL EXPERIENCE:

Cirrus Aircrafts, TN Dec 2019-Tilldate

Salesforce Developer

Responsibilities:

• Discussed and analyzed the requirements with business team and converted the requirements into detailed technical requirements.

• Create Lightning Components from Scratch and server-side controllers to meet the business requirements with migrating the standard and custom objects to lightning experience for LTM.

• Configured Products, Catalog, Catalog Hierarchies, Bundles within Bundle, Price lists across all products for Apttus CPQ.

• Implement Batch Apex and Apex schedulers based on the user requirements for Inventory management and product backlog.

• Design and developed enhancements for already existing code for the Apttus CPQ and LTM (License Tracking and Management) which covered Lightning components, Apps and Apex classes, Extensions and triggers.

• Minimize code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.

• Setup the custom settings in redirecting the Email to case, Web to case to the respective Queues.

• Analyze business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.

• Involve in daily SCRUM and sprint planning meetings and ran daily agile status calls with the team.

iPipeline, UT Feb 2019-Dec 2019

Salesforce Developer/ Admin

Responsibilities:

• Involved in Various stages of Software Development Life Cycle (SDLC) Including Analysis, Development, Enhancements, and Testing.

• Design elegant, innovative Salesforce Service cloud solutions involving: configuration with managed packages, creation and refinement of complex data models, External CTI Integration, business process automation and custom functionality.

• Developing Various Visual-force pages, Apex Triggers to include extra functionality and writing apex classes and controllers to provide functionality to the visual pages.

• Created Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.

• Written apex REST web services for accessing CRM data and showing in external web applications for internal users.

• Work on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

• Use SOQL & SOSL for data manipulation needs of the application using platform database objects.

• Resolve Issues related to the deployment-Code coverage issues and writing test Classes.

• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.

• Created Custom Objects and fields for an application called “Service Assist”, which is used on Service Console App in Service Cloud.

• Customized the Omni-Channel widget using the necessary objects by making agents available to receive work based upon skill level and created custom user presence statuses for Supervisors to monitor those using Omni-channel Supervisor configurations.

• Co-ordinate CASE Management activities with cross-functional teams including UAT, production support after Go-live, and application release notes prioritization of future upgrades.

• Create Custom Tabs, Custom Settings, Custom labels for various applications used in the business, Work on Lightning Process builder flows, Connect API, Chatter and quick Action.

• Create Lightning Page Layouts, Search Layouts to organize fields, custom links and other components on a Record Detail and Edit pages.

• Work with Salesforce.com premier support to resolve technical issues and enhancements through their accelerators.

Environment: SFDC, Force.com platform, Data Loader, Workbench, Change Sets, Visual Studio Code, Agile Accelerator, eclipse IDE and Postman API tool. Hillsoft Business Solutions June 2017-Feb 2019

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various objects of Salesforce.com (SFDC) and other Platform based technologies like Visual-force, Force.com API, and Web Services.

• In the service cloud environment, performed the role of Salesforce . com Developer and Administrator in the organization. Also Participated in translating and documentation of business requirements into functional requirements.

• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.

• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.

• Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.

• Worked with Ajax Toolkit to invoke Apex through anonymous blocks and Public web service methods. Used SOSL query to search all objects including custom objects.

• Worked on Salesforce Community cloud like how to engage with Employees, customers and partners using the lightning process builder.

• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.

• Used force.com developer toolkit including Visual-force pages, apex classes, apex controllers and apex triggers to develop custom business logic.

• Developed Apex Classes, Apex Triggers, and Apex Controllers to develop custom business logic.

• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Environment: Salesforce.com CRM, Apex Language, XML, Visual-force, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Dashboards, Reports, Eclipse. Dhruvsoft Services Pvt Limited Jun 2014-Nov 2016

Salesforce Admin/Developer

Responsibilities:

• Customize Salesforce.com objects and Fields, permission sets and page layouts, record types, and the roles and profiles assignment.

• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials

• Performed fields mapping of Salesforce and Legacy CRM systems.

• Worked with Salesforce.com premier support to resolve technical issues.

• Act as the primary point of contact for Salesforce users.

• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Custom Objects for additional fields, Layouts, record types and validation rules.

• Provide high quality Reports to assist users perform better and Dashboards to engage sales up-stream and to check the SLA’s on various support instances.

• Involved in Salesforce.com application Setup activities and customized the apps to match the functional needs of the organization.

• Developed various Custom Objects, Tabs, Entity-Relationship data model, Validation rules on the objects and Tabs, Workflows and Visual Force Pages.

• Responsible for configuration activities for Salesforce.com which includes Sales and Service applications, including new areas of configuration, analyzing and fixing faults, peer-to-peer reviews and testing.

Environment: SaleForce.com platform, Apex, Data Loader, Validation Rules, Workflows, Email-Alerts, Roles, Profiles, SFDC.

Education Details:

Master’s Degree in Computer Science from Eastern Illinois University, IL, USA Bachelor’s Degree in Electronics and Communication Engineering from JNTU, Hyderabad, India

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