Sales Manager

Lovorko Duvnjak

**** ********** **. ******, **** 44060 440-***-**** adg5fg@r.postjobfree.com Personal Summary

Account Manager with 5 years’ experience, managed 244 long-term customer relationships (worth $4.6 mil in revenue), expanded book-of-business volume by 30% over 3 years while acting as the primary account liaison. Account Acquisition & Management CRM Software New Business Development Contract Negotiations Strong Communicator Salesforce Expertise Cold Calling & Prospecting Relationship Building Results Oriented Presentation & Proposals Consultative B2B Sales Analytical Skills Professional Experience

Waste Management- Account Manager- Glenwillow, OH Sept 2015- Current

• Nominated for 2019 MI/OH/IN Circle of Excellence Award for surpassing net new business goal by %152.

• Outperformed 2018 new business goal by 127% and achieved a decrease in customer migrations by boosting customer satisfaction. Chosen to be an Onboarding Champion (Mentor) to new hires.

• Increased book-of-business retention rate from 54% to 84% in 3 years by establishing rapport with gatekeepers to gain trust and secure access to senior executives and decision makers.

• Exceeded 2016 new business goal by 163%. Won back previously lost business to competitors and landed major win, by securing $164k in temporary roll-off business with strong attention to detail and coordinating strategy with operations.

• Reduced 2017 losses by 104% while identifying and proactively responding to at risk accounts, diffusing cancellation requests and negotiating new contracts. Huntington Bank – Personal Banker- Willoughby, OH Nov 2014 – Sept 2015

• Secured two Personal Lines of Credit and two mortgage deals the first two months on the job.

• Managed a self-developed pipeline of clients and prospects for future selling opportunities with the objective of exceeding assigned sales goals.

• Counseled clients in the selection of financial products to meet their financial planning and banking needs. T-Mobile USA - Sales Associate- Cleveland, OH Aug 2007 - Dec 2011 & Nov 2012 - Jan 2015

• Received Reward of Excellence by the Cleveland East Leadership Team for January 2010, by outperforming sales expectations and acquiring 52% of the stores activations.

• Selected to participate in 2013 CDP Management Trainee Program as a result of continually exceeding sales expectations and demonstrating leadership, trained and developed sales associates to ensure store meets numerous sales metrics.

• Succeeded in challenge for the store to reach a 97% Voice of the Customer Score with resourceful and dependable customer service. Stayed above 95% for over six months.

• Chosen by regional management to open new stores/or turn around poorly performing locations to achieve sales and volume targets; personally acquired 55% of new stores activations. KeyBank- Relationship Manager- Cleveland Heights, OH Dec 2011 - Aug 2012

• Secured 150k commercial loan in March through attention to detail and rapid response time; positioned branch six months ahead in commercial lending for the fiscal year and awarded branch of the month.

• Closed 75% of all Key@Work customer sales presentations; personally, developed and delivered high-impact sales presentation utilizing PowerPoint and Excel to appeal to businesses.

• Managed my Book of Business and exceeded Investment referral goal by 131%. Helped obtain a $500,00 Investment for Key Bank through extensive research and excellent closing skills.

• Trained, monitored and developed sales staffs at Branch to ensure sales metrics are met. Provided training to tellers on opening new accounts and customer service issue resolution. Education

Cleveland State University -Cleveland, OH - August 2011 Bachelor of Business Administration; International Business.

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