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Scrum Master

New York City, NY
October 20, 2020

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38C McGreevey Way, Boston, MA 02120 857-***-****


Certified Scrum Master, Transformational Coach, Servant Leader and Agile Accelerator looking for full-time opportunities

Technical Skills:

Languages and Databases: C, C++, Java, SQL, R, Python, HTML, CSS, JS, Cypher, C#, .NET, PostgreSQL, Neo4J

Tools: MS Office, Eclipse, Minitab, MATLAB, Tableau, ERP, SharePoint, Qlik Sense, JIRA, Talend, Informatica, Putty


Professional Scrum Master (PSM-1) - Certified Scrum Master (CSM) - ScrumAlliance

Professional Scrum Product Owner (PSPO-1)- ICP-ACC and ICP -ATF


Northeastern University, Boston, MA [GPA 3.8] August 2018

Master of Science in Engineering Management


Wayfair., Boston, USA November 2019 - Present

Senior Scrum Master

First Scrum Master in Wayfair; served 3 teams in LeSS scaling framework for 2 Products across 13 teams

Collaborated with Agile consultant for scrum trainings to lead an Agile transformation of 15 teams. Average NPS 82

Introduced, measured and improved the employee happiness (+22%), psychological safety (+30%) and stakeholders NPS (+60%), by conducting various surveys across teams, pods and departments. Led quarterly team health checks

Interviewed 10+ candidates for the new scrum master roles; coached and mentored 2 junior scrum masters

Implemented process improvements in sprint events and cut down extra meetings saving 32 hours per team per month

Revolutionized Sprint Reviews by interviewing 8 key stakeholders and adapting to their customer centric feedback

Demonstrated strong project management skills by facilitating multi-team events and cross team retrospectives

Net Health., Pittsburgh, USA October 2018 – October 2019

Scrum Master

Facilitated the scrum events viz. Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective and Refinement

Designed and developed multiple retrospective formats for continuous improvements by using tools like Ideaboardz

Coached 38 stakeholders (10% of employees in organization) which helped the organization in fully adopting Agile and Scrum. Supported the organization in embracing data driven culture and hypothesis driven culture

Facilitated the key transition meetings of the teams. Used data from EBM dashboard to make key decisions

Led the weekly Scrum Master Community of Practice sessions which solved the organizational and cross-team problems by working collaboratively with other scrum masters. Represented 2 teams in Nexus scaling framework

Fidelity Investments., Boston, USA January 2018 - June 2018

Scrum Master (Data Quality)

Agile Scrum Master for a squad; located across 6 physical locations and 3 different time zones

Acted as a servant-leader to achieve digital transformation of the organization by implementing the new Spotify model and by removing impediments which led to increased transparency & communication across all the employees

Participated in Scrum of Scrums and updated Program Management about the sprint progress and blockers

Implemented lean techniques like 5 Why’s, Root Cause Analysis to create high value products and practicing agility

Tata Consultancy Services Ltd., Nagpur, India June 2015 - August 2016

Scrum Master/Business Data Analyst

Served as a Scrum Master simultaneously for 2 teams, thereby helped them in becoming self-organized and cross-functional by removing impediments and helping them understand the sprint goal as well as acceptance criteria

Used Jira for tracking the status of the stories and burndown chart; ensured the team had velocity 70 and above

Collaborated with Scrum team for epic breakdown and writing user stories in ‘As a, I want and So that’ form

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