MELISSA D. MILLER

**** ****** ****, ************, ** 74006 c: 918-***-**** adg5da@r.postjobfree.com

SUMMARY

Dedicated business professional with three years of insurance, asset management, retirement

planning as well as six years of experience in Human Resources, Recruitment and management who

collaborates effectively with all levels of client contacts and personnel by relying on excellent

interpersonal skills, outstanding customer service and a solid expertise in human resource

management.

ACCOMPLISHMENTS

Achieved market saturation with aggressive growth going from 1,000 billable hours per week

to the all-time high for the branch of 7,000 hours.

Earned Rising Star award in 2013.

Created strategies to develop and expand existing sales, which resulted in $3.65 million in

gross billings for 2013 and 2014.

Successful placements for hourly and direct hire roles in Office Administration, Executive

Assistant, Legal Assistant, Legal Secretary, entry level and specialized Oil and Gas

Accounting, Land and Property Administration, Organization Change Management, Document

Control, Human Resources, Information Technology, Call Center, Customer Service,

Manufacturing

EXPERIENCE

New York Life Bartlesville, OK

Agent 12/2016 to Present

Pursuing ongoing training and education to better serve my clients and community.

Maintaining federally compliant files and records subject to annual surprise audit.

Marketing and building my business through social media and face to face presence.

Developing custom plans to fit each clients needs and goals with proper analysis.

Reviewing with each client on a regular basis ensuring the plan is suitable to their needs.

Providing customer service to educate, adjust and give referrals as needed.

Oklahoma Farm Bureau Bartlesville, OK

Sub-Agent 04/2016 to 12/2016

Gather information for new business quotes and process.

Present quotes to potential new clients and adjust if necessary to close.

Create and maintain client files with current insurance information.

Create a customer service friendly environment for all insureds.

Primary Services Bartlesville and Tulsa, OK

Area Manager 06/2014 to 04/2016

On-site Account Manager, ConocoPhillips 09/2012 to 01/2016

Interviewing and processing candidates from initial contact to placement from onboarding and

off boarding.

Maintaining client relations at all levels.

Negotiating contractual agreements and presenting to client leadership teams.

Reporting for quarterly business reviews, weekly and monthly activities.

Supporting and researching information for Requests for Proposal processes.

Manage internal staff and office operations.

Express Employment Professionals Bartlesville, OK

Branch Manager/Outside Sales 08/2010 to 09/2012

Interviewing, processing and placing candidates.

Maintaining and building client relations.

Performing internal operational best practices including accounts receivable and processing

payroll weekly.

Managing internal staff and all other branch operational functions such as advertising.

Processing information and documentation for unemployment, workers compensation and other

social service claims.

Maintaining community connections through events and other organizations.

EDUCATION

2011 Associates of Arts Degree: Business

University of Phoenix Phoenix, AZ

PROFESSIONAL CERTIFICATIONS AND LICENSES

2016 Oklahoma Property and Casualty License

2016 Oklahoma Life and Health License

REFERENCES

Name Title, Phone Number Email Relationship

Company

Darlene CEO, Valentine 918-***-**** adg5da@r.postjobfree.com Former site sponsor

Shoemake Recruiting when she was Talent

Acquisition Dir at

ConocoPhillips

John Stagg Managing Office: adg5da@r.postjobfree.com Recruiting partner and

Partner, New 918-***-**** mentor at New York

York Life of Cell: Life.

Tulsa 918-***-****

Rick Loyd Director, Price 918-***-**** adg5da@r.postjobfree.com Worked with on

Tower Art projects, committees

Center for the Price Tower

Nancy Haase Associate Office: adg5da@r.postjobfree.com Colleague, senior

Partner, New 918-581-846 collaborator on a

York Life of Cell: womens seminar &

Tulsa 405-***-**** client cases.

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