MELISSA D. MILLER
Dedicated business professional with three years of insurance, asset management, retirement
planning as well as six years of experience in Human Resources, Recruitment and management who
collaborates effectively with all levels of client contacts and personnel by relying on excellent
interpersonal skills, outstanding customer service and a solid expertise in human resource
Achieved market saturation with aggressive growth going from 1,000 billable hours per week
to the all-time high for the branch of 7,000 hours.
Earned Rising Star award in 2013.
Created strategies to develop and expand existing sales, which resulted in $3.65 million in
gross billings for 2013 and 2014.
Successful placements for hourly and direct hire roles in Office Administration, Executive
Assistant, Legal Assistant, Legal Secretary, entry level and specialized Oil and Gas
Accounting, Land and Property Administration, Organization Change Management, Document
Control, Human Resources, Information Technology, Call Center, Customer Service,
New York Life Bartlesville, OK
Agent 12/2016 to Present
Pursuing ongoing training and education to better serve my clients and community.
Maintaining federally compliant files and records subject to annual surprise audit.
Marketing and building my business through social media and face to face presence.
Developing custom plans to fit each clients needs and goals with proper analysis.
Reviewing with each client on a regular basis ensuring the plan is suitable to their needs.
Providing customer service to educate, adjust and give referrals as needed.
Oklahoma Farm Bureau Bartlesville, OK
Sub-Agent 04/2016 to 12/2016
Gather information for new business quotes and process.
Present quotes to potential new clients and adjust if necessary to close.
Create and maintain client files with current insurance information.
Create a customer service friendly environment for all insureds.
Primary Services Bartlesville and Tulsa, OK
Area Manager 06/2014 to 04/2016
On-site Account Manager, ConocoPhillips 09/2012 to 01/2016
Interviewing and processing candidates from initial contact to placement from onboarding and
Maintaining client relations at all levels.
Negotiating contractual agreements and presenting to client leadership teams.
Reporting for quarterly business reviews, weekly and monthly activities.
Supporting and researching information for Requests for Proposal processes.
Manage internal staff and office operations.
Express Employment Professionals Bartlesville, OK
Branch Manager/Outside Sales 08/2010 to 09/2012
Interviewing, processing and placing candidates.
Maintaining and building client relations.
Performing internal operational best practices including accounts receivable and processing
Managing internal staff and all other branch operational functions such as advertising.
Processing information and documentation for unemployment, workers compensation and other
social service claims.
Maintaining community connections through events and other organizations.
2011 Associates of Arts Degree: Business
University of Phoenix Phoenix, AZ
PROFESSIONAL CERTIFICATIONS AND LICENSES
2016 Oklahoma Property and Casualty License
2016 Oklahoma Life and Health License
Name Title, Phone Number Email Relationship
Darlene CEO, Valentine 918-***-**** firstname.lastname@example.org Former site sponsor
Shoemake Recruiting when she was Talent
Acquisition Dir at
John Stagg Managing Office: email@example.com Recruiting partner and
Partner, New 918-***-**** mentor at New York
York Life of Cell: Life.
Rick Loyd Director, Price 918-***-**** firstname.lastname@example.org Worked with on
Tower Art projects, committees
Center for the Price Tower
Nancy Haase Associate Office: email@example.com Colleague, senior
Partner, New 918-581-846 collaborator on a
York Life of Cell: womens seminar &
Tulsa 405-***-**** client cases.