Customer Care Food
Resume:
United Arabs Emirates, Dubai,**** +971-**-**-**-*** adg5cm@r.postjobfree.com
Mahmoud Mahgoub
Objective
Highly talented and skilled worker with ability to perform variety of tasks including customer care, food and beverage service, cashiering and bar service Seeking a position within the hospitality industry as a captain in a challenging environment ensuring prompt and courteous service to the customer and make them feel welcomed, special and important. Experience
Nov 2014- current Dubai world trade center Dubai, UAE Waiter
• Greet customers as they arrive, and responsible for ensuring recurring business by providing service excellence in meeting room, club or concerts.
• Working with other waiters, servers, bartenders, managers and kitchen staff to ensure customers receive the best services.
provide excellent customer services
Always strive towards best customer satisfaction
Greet customers and present menus
Make suggestions based on their preferences
Take and serve food/drinks orders
Up-sell when appropriate
Arrange table settings
Keep tables clean and tidy at all times
Check products for quality
Deliver checks and collect payments
Cooperate and communicate with all serving and kitchen staff
Adhere to all relevant health department rules/regulations and all customer service guidelines
Jan 2011-nov 2014 Al Fanar restaurant festival city Dubai UAE Waiter
• Greeting and smile at the customer and take their attention of them,
• Suggesting and also informing them of any special offers or meals, give good service and satisfy them enable to come back for our service.
• introduces customers to the menu and announces daily or seasonal menu specials
• Answers questions about menu items, ingredients, and pricing
• Takes customers' orders for food and drink by writing them on a ticket, entering them into a tablet, or memorizing them
• Passes customer orders along to kitchen staff for preparation
• Prepares drinks and serves them to customers
June 2008- Dec 2011 Al Farooj restaurant dubai Dubai uae Fast food waiter
• Preparing and cooking food
• Taking food and drink orders
• Serving customers
• Meeting and greeting customers
• Operating cash registers and receive payment from customer in cash or by credit card
• Maintaining dining areas and kitchen areas, including clearing and cleaning tables, emptying trash cans, and washing or vacuuming floors
• Promoting positive guest relations
Education
Feb 2006- april 2008 Cairo school Cairo, Egypt
Social worker
Certificate in social work and health awareness
SKILLS & ACHIEVEMENTS
• Advance food hygiene course
• Lobster ink
• Employee of the year 2019
• Emergency first aid skills
• Working safely by institute of occupational safety and health LANGUAGE
Arabic- mother tongue
English – spoken and written fluent
References
Rachid Lasfar
Restaurant manager
Dubai World Trade Center
adg5cm@r.postjobfree.com
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