Swathi Sakhamuri, CSPO Plano, TX ****

E-mail: adg5c6@r.postjobfree.com Phone: 480-***-****

PROFESSIONAL SUMMARY:

Over Ten years of IT experience in finance, heath insurnace, and automotive industries leading functional design with enterprise mission critical projects

Experience working with software engineering teams in an Agile environment as a Agile Product designer, solutions architect and Lead business systems analyst.

Deep process and systems knowledge of Zuora. With experience in successfully implementing and management of subscription, products,orders, Billing and payments

Subject matter expert in Zuora platform and have hands on experience with Zuora cetral platform, workflows, migration, developer tools,Reports and Tax connector.

Expert in leading the planning, scopping and prioritization of products to achieve all goals.

Well versed in Agile development processes and principals.

Excellent analytical, communication, and facilitation skills with the ability to gain consensus across multiple teams.

Ability to think ahead and anticipate problems, issues and solutions.

Organized and detailed thinker, carefully plans projects and makes and tracks detailed lists

Experience in working with Jira.

EDUCATION & CERTIFICAITON

Bachelors in Electronics and Communication Engineering, Anna University, Chennai, Tamil Nadu, India.

Master’s in information systems and Management, Virginia International University, Fairfax, VA

Certified as a CSPO (certified scrum product owner ) by the top scrum alliances and trained as a CSM (Certified Scum Master )

PROFESSIONAL EXPERIENCE:

Product Designer/Zuora Architect, Toyota Financial Services, TX (January 2018 – October 2020)

Lead Billing and payments platform implementation for various business divisions of Toyota.

Served as Subject matter expert in Zuora.

Implemented new business capabilities and improved operational performance.

Lead efforts to define and implement subscription order, subscription management, invoice and integrations with interdependent systems and products process, system functional and data architecture.

Collaborated with payment processors and Implemented various payment gateways integrations for different platform users like Chase, Citi and Apple pay.

Converged on a solution by coordinating and collaborating with other interdependent product domain teams to lead products from requirement to completion.

Configured custom reports for stakeholders, accounting and cash control teams.

Coordinated with Zuora support team to resolve system issues.

Organised meetings to understand gaps an identify process flow improvement opportunities.

Documented clear and easily understood user stories, acceptance criteria and product requirement documents.

Performed process management functions that include data gathering and analysis, best practice research, process mapping, developed and recommended alternatives for improvement, developed performance metrics and obtained stakeholder agreement.

Provided system analysis and problem-solving support to deliver efficient and effective use of applications and other enterprise solutions in support of organisational goals and objectives.

Engaged in user acceptance testing and customer service insights based on customer feedback and needs from existing product lines.

Product Designer, Toyota Financial Services, CA (August 2015-December 2017)

Supported the enhancements and testing of the applications as the subject matter experts by coordinating monthly releases with strategic business partners

Led requirement gathering sessions with the business stakeholders (including legal & Compliance) following SOX discipline and conducted impact analysis for the down steam applications.

Collaborated with other IT and business units (e.g. Insurance, Business Intelligence, Dealer Daily…etc) in implementing mission-critical and cross-function enterprise solutions support U.S. Toyota and Lexus dealers

Provided mentorship & training support for on-boarding team members, business users and stakeholders for project rollout and launch nationwide

Coordinated with project stakeholders to initiate the operation/process change needed to support projects and to enhance project team productivity in the Scrum-Sprint processes.

Assisted Product owner in prioritizing the product backlogs and generated user stories related Business and technical requirements.

Assisted managers in process improvement and cost reduction.

Senior Business Systems Analyst, Ford Motor, MI (March 2015-Augut 2015)

Coordinated with Business Architects/Enterprise Architects, SME’s and Stakeholders in determining the current state of Ford’s IT ERP to reduce the complexity of Ford IT Data and processes (e.g. number of tools, integration points, data translation and redundancy)

Led a team of subject matter experts from IT Project Financial Management and Resource Management to improve high-level Business processes and refine the data categorizations.

Coordinated with Business Architects in gathering information and developing Business integration Model (BIM) across more than 30 applications and half a dozen of functional teams

Worked with financial controller and accountants to analyze the “as-is” manual process for budget allocation, billing processes, and forecast accuracy and proposed an automated approach “to-be” as a replacement strategy

Lead Developer/Analyst, State Street Corporation, Boston, MA (January 2014-February 2015)

Migrated risk factors Associated with the RISK capital data for Anti Money Laundering (AML) Web Application.

Developed system solutions and automated data-fixing rules to analyse customer data database as part of the enterprise-wide data cleansing initiative

Reviewed and coordinated the approval of the technical transformation requirements documents in ETL, UAT and Reporting involving external 3rd party stakeholders

Conducted JAD sessions with the developers, testing team, vendors, subject matter experts, and business team focusing on the trends identification, forecasting and report personalization.

Business Data Analyst, Max Life Insurance, Chennai, India (April 2011-July 2012)

Responsible for movement of data between source and target systems within the corporate operational data store and enterprise data warehouse

Analyzed data from various sources in order to validate data quality and help to ensure that business reporting needs is fulfilled through a formal, manageable process.

Developed Pl/SQL queries, created Views for the database. Used various types of joins to join the tables.

Reported regularly on release activities interacting with ETL projects and performance of ETL environment and jobs.

Contact this candidate