Bina Kumari

Mob : +91-953*******

Wats App: +971-**-*******

Skype: bina-kumari

E-mail: adg57a@r.postjobfree.com

India

14+ years of experience in following Industries.

Spa & Operations Manager (Beauty & Wellness)

Objective: To work in a globally competitive environment on challenging Assignments for the enhancement of my creative abilities and optimum profitability of the organization and contribute forward the success of esteem organization by hard work and acquired skills.

Employment Experience

Spa Manager Jul 2019 till Present

JW Marriott Walnut Grove Resorts & Spa Mussoorie (India)

Operations

Handling a team of 16 staffs.

Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Plays a key role in the decision making of the operations and action plans of the department.

Coordinates the delivery of spa services, including salon, skin care, massage, program coordinating, reservations and reception desk.

Create and implement such documents as staff schedule, meeting minutes, safety rules, policy and procedures manuals, standards and procedures, disciplinary notices and performance reviews.

Responsible of all Marketing aspects of the Spa, including promotions, displays and printed materials.

Responsible of Hiring, training, Scheduling, performance reviews, team building, conflict management business building, skill enhancement and goal setting.

Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.

Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.

Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Handling Inventory and Internal Departmental Audits.

Assist in short and long range strategic planning to ensure that the Spa operates cost effectively and efficiently.

Assuring that safety and security policies and procedures are being followed.

Handling guest queries and maintaining guest history record.

Conduct training programs to enhance efficiencies of the staff.

Interpret Financial Reports and provide expertise on Revenue Vs Expenses.

Project and maintain acceptable payroll commitments.

Implement full spa product and service purchasing standards and ensure compliance.

Operations Manager Nov 2018 to May 2019

Be Relax Spa (UAE)

Operations

Handling a team of 40 multi-nationality staffs and 5 Branches at Dubai International Airport.

Train the employees on Product Knowledge of Dermalogica & Jane Iredale and In-house Brands.

Maximize revenues and ensures high yield management.

Delegating responsibilities and supervising business operations.

Hiring, Training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.

Resolving conflicts or complaints from customers and employees.

Monitoring store activity and ensuring it is properly provisioned and staffed.

Analyzing information and processes and developing more effective or efficient processes and strategies.

Establishing and achieving business and profit objectives.

Maintaining a clean, tidy business, ensuring that signage and displays are attractive.

Generating reports and presenting information to upper level managers or other parties.

Ensuring staff members follow company policies and procedures.

Continuously contribute to the improvement of the processes.

Conduct periodic meetings with the head of functions and make necessary decisions.

Drive and encourage a healthy work environment, focusing on employee s satisfaction and productivity.

Other duties to ensure the overall health and success of the business.

Spa Operations Manager June 2016 to Dec 2017

House of Allure Beauty & Spa (UAE)

Operations

Handling a team of 25 multi-nationality staffs (Nail Technician / Nail Artist, Hairdressers/Hair Stylists, Spa Therapist, Make-up Artist, Hammam Therapist, Reception, Accountant & Spa Attendants)

Draft & maintain an up-to-date version of the Spa Procedure Manual (SOP) and ensure compliance of the same.

Attend Management meetings. Shortlist and deal with suppliers locally and internationally.

Conduct and supervise retail product research, product selection and purchasing & product display within the Spa

Spa Inventory Management

Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.

Use financial plans for spotting trends, measuring productivity and monitoring progress. Control ongoing service and product margin analysis to ensure profitability.

Developing & Managing Marketing Strategy through both online offline marketing

Create ongoing in-house promotions and activities to stimulate sales, staff and customers.

Creates and coordinates special services for groups, spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.

Ensures spa services are included in all property-related marketing and advertising.

Identifying and recommending new products and product enhancements.

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Develop business goals and creates appropriate development plans.

Interviewing and hiring employees with the appropriate skills to meet the business needs of the operation.

Planning the staff roster, overtime calculation, leave approvals and monitoring their attendance.

Develop implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Administers the performance appraisal process for direct report managers.

Spa Supervisor (Eastern Mangroves Hotel) Aug 2014 to May 2016

The Nail Spa (UAE)

Managed a team of 25-30 Staffs in a spa & manage overall operations of the spa.

Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards.

Ensure client experience is proficient including bookings, payments, and consultation cards.

Managing spa team members and beauty/spa therapists to ensure high motivation, provision of high quality service and ongoing development.

Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programs to core fitness-based schemes

Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement.

Manage customer feedback effectively to ensure continuous service and program improvement.

Install brand values and standards to maintain quality on a daily basis.

Ensure customers and guests receive friendly and consistent personalized service from all team members.

Respond to audits to ensure continual improvement is achieved.

Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed.

Ensure health, safety and regulations are complied with and TNS rules are observed by members, clients and guests.

Beauty Supervisor Oct 2011 to Mar 2014

Landmark Group (Dubai)

Handling COSMETICS (Maybelline, Loreal, revlon, Rimmel, Prestige,Maxfactor,Bourjois,and Debora),SPA PRODUCTS,FRAGRANCES .

Lead, manage motivate the BA’s and Ensuring the Team Structure and boost the sell-out by ensuring Retail Excellence on counters.

Deliver top-of-class trainings on both product knowledge and selling techniques

Coordinate sales strategy with sales staff.

Guide the sales staff to ensure the customers receive excellent and timely service.

Developing the sales team, developing action plans to increase the business.

Implement and supervise sales and promotion to maximize revenues & monitor the sales targets achievement.

Make continuous effort to improve operations, decrease turnaround times, streamline work procedure and work cooperatively and jointly to achieve the Brand objective.

Manage staff scheduling to include work assignments/rotations, employee training, employee vacations.

Work independently and organize and assign staff to meet deadlines.

Supervise and coach the sales staff to ensure that they maintain proper product mix, appropriate merchandising as per brand requirements, maintain point of sale material in excellent condition.

Random check of stocks in outlets and suggest re-orders if necessary so as to maintain ideal stock levels.

Develop and implement specific strategy to increase sales and help the sales staff to achieve the target.

Floor Manager Nov 2005 to Jun 2011

Woodland, Bangalore (India)

Lead a team of sales consultants to achieve outlet sales targets.

Maximize sales & ensure customer focus is prioritized at all times.

Implement & review all stock loss prevention controls. Implement processes specific to store product / size / location.

Implement store layout, visual merchandising, stock & fixture positioning according to brand guidelines. Manage stock replenishment, product launches and promotions.

Guide, implement strategies and motivate the team to achieve performance sales target.

Hold regular strategy meeting to align business needs & opportunities.

Set targets in line with the company’s expectations & manage performance reviews with team.

Conduct training for new employees to be fully enrolled in a timely manner.

Deal with performance issues and disciplinary actions in accordance with the company’s disciplinary procedures.

Ensures completion of daily checklists and hourly walkthroughs.

Education

Bachelor Degree in Arts, from Bangalore University

Diploma in Cosmetology from VLCC, Bangalore (India)

Skills

Retail / Product selling Skills.

Demonstrated strong leadership, team, and communication skills are essential.

Skilled in working in high-pressure situations and conflict resolution.

Proficient with balancing budgets and looking at the financial operations of an establishment to determine which areas can be improved to enhance profitability.

Personal Dossier

Date of Birth : 25th July’ 1984

Nationality : Indian

Marital Status : Single

Languages Known : English, Hindi & Arabic (Basic)

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