Sales Customer Service

CURRICULUM VITAE

SIHAM ELMENDER

Doha – Qatar.

Mob : +974-********

DOB : 05/08/1987

Nationality : Moroccan

Email Add : ********.****@*****.***

Career Objective:

I am a dedicated and a passionate individual with years of experience in customer

service which I developed strong team work and professional skills. I strongly

believe that I am qualified in continuing my professional career in luxury customer

service industry and to be a part of an established and highly professional

organization.

Skills :

Excellent communication and interpersonal skills.

Familiarity with the fashion retail industry and passionate in customer service.

Team player, can work independently and ability in multi-tasking.

Native Arabic speaker, Fluent in French and English.

IT proficient in Word, Excel, and PowerPoint.

Sincere and trustworthy.

Decision making skills

Commitment and talking responsibilities.

Time management and Patience

Pride in achieving individual targets

Clean-cut, well-dressed appearance

Experience by Companies :

Omsiatee Events & Wedding Specialist – Doha, Qatar

January, 2020 – Till Present

Administrator

Duties and Responsibilities

Responsible for sales and organizing work hours for the company’s workers

Coordinating the schedule of parties

Organizing and coordinating customers ’appointments

Organizing parties and following up on customers, and providing a customer

evaluation report for parties.

Salam Studio (Guerlain Brand) – Doha, Qatar

March, 2019 – January, 2020

Sales IN Beauty AND Perfume Section / Beauty Advisor

Duties and Responsibilities

Assisting Customers and applying makeup to them.

Making Daily sales reports and keeping the track of the sales of our competitors.

Coordinating with the management for the monthly promotion.

Able to sell the products with a good

Pari Gallery – Doha, Qatar

June, 2009 – February, 2019

Sales in Beauty and Perfume Section

Duties and Responsibilities

Achieving targets and goals set by the company.

Ensure customer service and good client relationships.

Ensures that all the staff is well informed of the customer service standards,

dealing with customer complaints resolves customer issues without escalation or

losing clients.

Greeted the customers and generated sales by providing outstanding customer

service.

Morocco International Airport (Duty-Free Shop) - Casablanca.

January 2008 – March 2009

Senior Sales Beauty And Perfume Section

Duties and Responsibilities

Ensure customer service and good client relationships.

Helps customer make selections by building customer confidence, offering

suggestions, and opinions.

Taking part with the team in achieving sales targets and goals.

Keep the merchandise area clean and be sure that the display is always arranged

Oriflamme - Morocco

February 2007- November 2007

Marketing Cosmetics For Beauty Center

Duties and Responsibilities

Developed strong customer service skills while also keeping an eye on trends,

brand presence, and branding techniques

Generated marketing initiatives with fellow co-workers to market-specific

products to customers and involve audiences with samples, testers, and

demonstrations

Tracked products and analyzed trends to establish best-sellers and recommend

other products to customers to gain a wide variety of sales

Ensure customer service and good client relationships.

Academic Qualifications:

Diploma in Academic Vocational Arabic Literature.

Bachelor Degree Education.

Computer Knowledge; MS-Word, MS-Excel, MS-PowerPoint etc.

Languages Know :

• Arabic : Mother Tongue

• English : Excellent

• French : Excellent

Contact this candidate