Back Office Manager

K.BALAMURALI KRISHNAN

Mobile No: 948-***-****,730-***-**** Email:**********@*****.***

OBJECTIVE

To be a part of a challenging assignments in Banking Operations, preferably in the Banking / ITES/ BPO Industry. Which give me ample scope of applying myself to the mutual growth of the organization as well as myself.

CURRENT WORKING EXPERIENCE

Senior Officer – Credit Risk Control March 2012 – September 2017

Standard Chartered Bank, Scope International.

Job Description

Audit Confirmation Process

Involved (alone) in Frankfurt (Germany) Audit confirmation process and query handling, which is been migrated from American Express Bank on 2009 and added to that UK & US countries Audit process handed in parallel.

Audit Confirmation has been successful with the new system and all the completed instruction were sent to the Customer / Customers auditors on time within the SLA (Service Level Agreement) even in the peak season March and December.

This is Critical activity where we need to send customer Current A/c balance, Loans (retail / commercial) balance, fixed deposits, Treasury and other details held with SCB needs to be provided to Customer / Customer auditors based on the instruction received.

Dispatch the confirmation sheet to Customer / Auditor in an SCB Letter head duly signed by our Authorized person signature. Manual follow up to input the Audit process fee has to collect from the customer account for providing the Audit confirmation.

Limits loading for the United Kingdom Clients

Limits loaded for various products (Loan, Overdraft & Trade) for the Customers to process their needs.

The Limits (Amount) are been loaded in different software for the customers to use and for us to monitor on the Bank end.

To Maintain / Manage the relationship between CPC / RM’s and the business units as well as between other team members within Credit Risk Control.

Ensure that the process done in the SLA (Service Level Agreement) time line, to meet customer needful on time. Maximizing the self-productivity and ensure error free work with no operation losses to the Banking.

To undertake periodic self-assessment on key controls to assess the proper operation, functioning and adequacy of existing controls.

Dairies to pending or to do process to be continued in future or to be follow up with the RM’s.

Investigation and Escalation

Generating a daily base reports for these below and advising the RM (Relationship Manager) to follow up with the customers closely for repayment & reduce the Banking Lose.

1)Loan Utilization reports.

2)Number of Past due reports.

3)Limit Utilization reports (for Trade related products).

Officer – Global Reconciliation Hub March 2007– 2012.

Standard Chartered Bank, Scope International.

Job Description.

Reconciliation of Nostro and Other Accounts for SCB Worldwide

Investigation, Reporting and Escalation of High Value and Long Outstanding entries

Migration of New Accounts.

Continuous Monitoring of feeds, data from SCB Data Centre Worldwide

Auto – reconciliation process.

Liaison with all Countries for smooth flow of Process.

Reconciliation of Nostro Accounts for MESA

Reconciliation currencies of volume around 2 Lakh transactions per month for MESA worldwide.

Sending balance position report and reconciled reports of all the accounts of SCB MESA to the spokes.

Investigation and Escalation

Escalation of High Value items and long outstanding to all the departments thereby clearing of transactions on a regular basis.

Investigation of outstanding entries via applications like SC Star, GMIS and SAA

Ensuring that no entry is outstanding for more than 30 days and in case if they are, they are properly escalated to the levels as per Financial Control Policy.

Control Audit

Continuous monitoring on the movement and the receipt of feeds from the Data Center for SCB Worldwide.

PREVIOUS WORKED EXPERIENCE

Feb 2004 to July 2006

Coimbatore Capitals Public ltd, In TRS section as Officer in dealt with Trade account opening, clients limited setting, Follow up with their credit limits, Printing out their contract notes (Trading bills).

August 2006 to March 2007

India bulls Securities ltd, In Off Line Back Office as In charger in dealt with Trade account opening, clients limited setting, Follow up with their credit limits, Printing out their contract notes (Trading bills), DP slip transaction, Off set transaction.

ACHIEVEMENTS

Appreciation from the Business (Clients) for meeting the SLA requirement irrespective of volumes and also maintained a good track record on accuracy level.

And win a Team Champ Awards in Scope International during the Year of 2007, 2009, 2013, 2014 & twice in 2015.

Act TL role in Senior Officers grade. (Team functional coordinator) and one handed processer without a verification check to release.

TRAINING PROGRAMMES

Standard Chartered Bank Scope Intl GTO (Global Training Program).

Trade – processing of Letter of Credit, Documentary Collections, Open accounting.

ACADEMIC CREDENTIALS

B.C.A June 2000 – Apr 2003

Angappa Arts & Science College, Coimbatore.

Class XII June 1998 – Mar 2000

T.A.Ramalingam Chettiyar Higher Secondary School, Coimbatore.

Class X June 1997 – Apr 1998

Angappa Higher Secondary School, Coimbatore.

TECHNICAL QUALIFICATION

Package : COBOL, C, C++

Office Package : MS-Office

PERSONAL STRENGTHS

A dynamic professional with overall 12 years and 9 years of experience in wholesale Banking Operations.

Strong ability to manage a situation quickly, highly knowledgeable in a wide variety of professional disciplines and an expert at organizing & directing with in the stipulated time frames as per the SLA.

PERSONAL DETAILS

Date of Birth : 31.08.1981

Marital Status : Married.

Nationality : Indian

Father Name : M.Kannappan

Permanent Address : M.A.42 Ganapathy Maanagar,

Ganapathy post,Coimbatore - 641006

Languages Known : English, Tamil, Telugu and Malayalam

E-Mail Address : **********@*****.***

Place: Coimbatore

Date: (K. Balamurali Krishnan)

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