Front Office Public School

PROFESSIONAL SUMMARY

Excellent communication skills with the ability to interface at all levels. A good team player who also can work well independently. Results-oriented coordinating who excels in revealing customer needs and delivering solutions. Excels at building a loyal customer base to achieve both short and long-term organization sales goals.

PROFESSIONAL EXPERIENCE

ADITYA BIRLA MINACS PVT LTD July 2010 to Feb 2012

Unisys January 2014 to January 2015

M3 PRODUCTION LLC June 2015 to Feb 2016

Unisys (Bangalore)

DESIGNATION: Senior Ticket resolving coordinator

Coordination with clients for resolving tickets raised .

Maintaining reports based on the requirements.

To establish, maintain and develop SOP as well as KPI and share with clients

ADITYA BIRLA MINACS PVT LTD

DESIGNATION: TECHNICAL SUPPORT ASSOCIATE

Attending the calls For US, Canada and UK Clients. Troubleshooting the issues and closing the requests in the first call. Mailbox monitoring and following up with the pending request. Closure of calls which are handled by us with an SLA of 8 hours. Interacting with the internal users who come with any technical issues. Account management by resetting the password for all the Locked Phones. Handling all the Software and hardware issues of the Phones. Was Key player in achieving team’s metric and goals.

Strictly adhered to all documented procedures to ensure a timely resolution.

M3 PRODUCTION LLC .. (DUBAI DIP 3 )

DESIGNATION : Admin Executive / HR

Having details of each employees (example : Visa, Passport, Health Card, Leave required, Leave taken,Leaving Pending, Air tickets, Salary details, Over time calculation ) Have complete documentation of working under process in the warehouse and details of stock in the warehouse,To have details of all machinery checkup and stock required in store, warehouse, front office, bacck office. Clint follow up in pending working and up coming work, Renewal of the the documents (exp : Trade licenses Rent renewal, Sewa, Telephone bills, Salik Recharge, Police Permit, Cash Withdraw from bank )

Key Strengths

Can accept responsibility and make decisions.

Forward thinking, proactive and multi-tasking.

Experience on research and analysis of data on wide range of database.

Hands-on experience on task completion and delivery at right time meeting required standards.

Proven ability to work effectively with people from other culture.

Adaptable to multi cultural environment.

CERTIFICATIONS

ITIL ID: H7001QZ9FS

EDUCATIONAL QUALIFICATIONS

Degree in B Com. ( C V Raman College )

12th ICSE ( RNS College )

10th state syllabus (New Horizon Public School )

ACHIEVEMENTS

Recognized in UNISYS for High Level of Customer Satisfaction and excellent quality of work.

Received Recognition as the top performer for customer support.

PERSONAL DETAILS

Marital Status : Married

Nationality : Indian

Visa Status : Husbands Visa

Husbands Name : Arjun Sivadasan

Date of birth : 16/11/1988

Passport number : K8829671

Languages : English, Hindi, Kannada, Konkani, Punjabi, Malayalam

Permanent Address : A-5 Dharmapury housing colony near Sn college, Kannur

Kerala

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

Place: Sharjah Vandana

Vandana Palankar

Mob : +971*********

DUBAI (U.A.E)

Email:adg4y9@r.postjobfree.com

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