Shahzad Hussain

CAREER OBJECTIVE:

To qualitatively accomplish organizational goals are combining my experience, expertise, leadership and initiative in Security department and Sales, to be a successful personnel delivering quality service to clients and company through my inherent passion for people and commendable technical skills Honesty, integrity and dedication are the three core qualities for me at work.

PROFESSIONAL EXPERIENCE:

The Legend Travel International Islamabad (2009 to 2011)

Company: 911 Security Services (2011 to 2017)

Company: Movenpick Hotel & Apartment Bur Dubai (Accor Group) (2017 to till date) Job Title:

Sales Representative/Collection January 2009 to 2011.

CCTV Operator / Team Leader July 2014 to 2017.

Security Officer from February 2011 to April 2014.

Security Supervisor from October 2017 to till date. DUTY DEPLOYMENT:

Movenpick Hotel & Apartment Bur Dubai as Security Supervisor & Departmental Trainer 2017 to till date.

The Legend Travel International Sales Representative/collection 2009 to 2011.

911 Security Services Security Officer / Shift Leader from July 2011 to 2013.

Grand Central hotel as Security system operator January 2013 to December 2014

Taj Palace hotel as Security System operator (Shift Leader) January 2014 to June 2016.

Ribbon Shopping Mall as Security System operator (Shift Leader) from January 2016 to August 2017.

Address:

Oud Metha 19th Street, Dubai United Arab Emirates Mobile: +971-**-*******

E-mail: adg4vf@r.postjobfree.com

DUTY & Responsibilities as Sales Representative/ Collection A travel agent's role is to help people plan, choose and arrange their holiday. They will usually work to a budget set out by whoever is planning the holiday. They also offer advice and opinions on where to go and local tourist attractions, events and customs. Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.

Promoting and marketing the business

Dealing with customer queries and complaints

Providing advice about visas or passports

Recruiting, training and supervising staff

Managing budgets

Maintaining statistical and financial records

Planning

Selling holidays and insurance

Meeting profit or sales targets

Preparing promotional materials and displays.

Collect payments on past due bills.

Create a list of people who have not made payments.

Organize list according to severity of delinquency.

Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.

Call customers using telephone.

Utilize computer systems to handle skip tracing.

Inform clients of overdue accounts and amount currently owed.

Attempt to collect payment.

Review terms of sale or loan documents.

Ensure all customer information is correct, including phone numbers and addresses.

Listen to customer's story and determine if debt can be collected.

Set up repayment plans and new terms of sale.

Offer advice or refer customers to debt counselors.

Record new commitment to repay debt.

Send statements of delinquencies to credit bureau.

Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.

Purge records if debt has been satisfied.

Report satisfied debts to credit bureaus.

Follow federal and state laws dealing with debt collection.

Print reports for management.

Purge records from deceased people.

DUTY & Responsibilities Security Department

Security is one of the expanding aspects of many business sectors, especially in hotel security work; professional, polite manner is required as it gives confidence in the security provided. Experience counts for a lot in this field, a knowledge of health, safety and first aid procedures. Dedication to the task and an eye for the slightest change in circumstances are characteristics employers will appreciate.

Performed Screen Monitoring and maintain Log books.

Monitoring close circuit televisions, patrol building and premises at certain intervals.

Perform CCTV Investigation upon the guest or staff complaints and conclude base on facts.

Maintain the CCTV System up to date and check for the faults and deficiencies.

Maintain and secure the recordings of the footage according to the standard and make sure the system is functioning well.

Adjust the settings of the camera according to the requirements of the locations.

Making Video Clips and Pictures upon requirement.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Communicating information with hotel management - Communicating within security department, representing the organization to customers, this information can be exchanged in person, in writing, or by telephone or e-mail.

Maintain the Record, Logs and Files.

Coordinate with other departments and reply to official emails.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.

Controlling the shift and dealing with the routine affairs.

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Operational &Responsibilities

Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Conduct Briefings to edify and train the team.

Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to the job.

Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. SKILLED EDUCATION:

Certificate Security Supervisor from SIRA (Security Industry Regulatory Authority) under Dubai Aviation 2017.

Certified Security Departmental Trainer (Movenpick Hotels & Resorts by Accor Hotels.

Certified First Aider defibrillation/ CPR under Highfield International SAFER Dubai Government.

Appreciation letter from Movenpick Hotel & apartment Bur Dubai for best Performance 2017.

Certificate of Recognition from Movenpick Hotel & Apartment as Security Supervisor 2017.

Certified Security System Operator (CCTV Operator) from Dubai Police Academy February 2014.

Appreciation Letter from Grand Central Hotel for best performance.

Certificate of Recognition from Movenpick Hotel Bur Dubai.

Certificate of Fire Fighting Training from Movenpick Hotel Bur Dubai January, 2014.

Certificate of Bomb Threat Safety Training from Movenpick Hotel Bur Dubai February, 2014.

Certified Security Guard from Dubai Police Academy October 2011.

Experience Letter from the Legend Travel International Islamabad Pakistan as Sales and collections.

EDUCATIONAL ATTAINMENT:

LINGUISTIC ABILITIES

English: Excellent Speaking, Writing and Reading

Arabic: Basic Speaking Writing & Reading.

Urdu: Mother Tongue

PMS&SOFTWARE SKILLS

Word, Excel and Power Point.

Software System and Internet …

Graduation: University of Punjab Pakistan Bachelor of Arts (Graduate) Year 2011 Higher Secondary Commerce Post Graduate College Bagh Azad Kashmir Pakistan Mirpur Board Graduated, 2007/2008

Primary/Secondary High School Dhall Quazian Bagh Azad Kashmir Pakistan Mirpur Board Graduated, 2003-2005.

Computer Skill- Advanced Diploma in Information Technology (Super Tech Institute of Computer Sciences Islamabad Pakistan 2006.

PERSONALDETAILS:

Date of Birth:15-12-1988

Visa Status: Employment

Nationality: Pakistani

Hobbies : Travelling, Reading

Marital Status: Single

Passport No.: NT-6897182

REFERENCE:

Mr. Merlin Chungke

Mobile :009***********

Email : adg4vf@r.postjobfree.com

Position: Security Manager

Company: Movenpick Hotel & Apartment Bur Dubai.

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