NISHI SHARMA

NEW DELHI

Email: adg4u5@r.postjobfree.com

Skype Id: adg4u5@r.postjobfree.com

Mobile Number: +91-885*******, +91-965*******

CAREER OBJECTIVE

A detail-oriented professional and highly resourceful, flexible, innovative, and enthusiastic professional. Focused on customer service duties. I would like to utilize my experience and years of hard work in implementing new practices and understanding to company growth.

WORK EXPERIENCE

MARRIOTT INTERNATIONAL (15th July 2019-Present)

PROFILE SUMMARY

Designation: Sales and Services Associate

●Responsible for handling Missing Stay requests.

●Pre-Reservations of guest room and restaurants.

●Taking Feedback from guests.

●Ensure customer promises are delivered to achieve customer satisfaction.

●Ensure guests receive proper & accurate points for missing stay.

●Ensure guests receive proper nights to their account.

●Ensure prompt, efficient and accurate service through regular monitoring of guest feedback.

●Handling customers calls for booking.

●Responsible for giving detailed information of property, restaurants, guest rooms and different packages and services to guests before booking.

●Adding missing stay points to guest accounts through EMPOWER.

●Creating GXP to reach and engage guests, before, during and after their stay.

●Focused and hardworking, self-motivated and effective team player with excellent Communication and inter-personal skills.

WORK EXPERIENCE

LE MERIDIEN (3rd July 2018-5th July 2019)

PROFILE SUMMARY

Designation: Guest Service Associate

●Welcoming the guest through greeting with Aarti, Tilak and Garland and welcome drinks.

●Complete check-in and check-out procedures from issuing room keys to compute guest folio on PMS.

●Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.

●Dealing with guests in currency exchange.

●Assisted guest in all inquiries in connection with local restaurants and attractions.

●All functions of Guest Service Department such as receiving and routing calls, wakeup calls and guests messages.

●Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up.

●Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.

●Ensured all the front desk operations are carried out in the most efficient and courteous manner.

●Responsible for taking Live Feedback from guests during Check-Out.

●Anticipate guest needs and handle inquiries in a helpful and attentive manner.

●Guest interactions.

●Maintain a professional appearance with proper grooming standards at reception desk all time.

●Strived to improve service performance.

WORK EXPERIENCE (I.T)

ITC MAURYA, NEW DELHI (Dec 2016-Apr 2017)

●Food & Beverage – In Room Dining & Banquets

Assisted VIPs Guests.

Guest interaction.

Part of Service Bar Department.

●Front Office – Guest history and Reservation, Arrival & Departure, Business Centre

Making Reservation for pre-arrival of guest.

Documentation.

Maintaining A&D register.

Welcoming of guests.

●Food Production – Bakery & Live Kitchen

Cleanliness of store.

Making of Breads.

Store-Pickup

Live Kitchen Ice Cream Counter at The Pavilion.

●Housekeeping

Worked as a Guest Room Attendant.

Work was to ensure the cleanliness of the room and the guest is going through a comfortable stay.

SKILLS

●Punctual

●Quick Learner

●Team Work

●Result Oriented

●Excellent Communication

●High level of Customer Service

●Flexible

●Attention to Detail

I.T. SKILLS

●Proficient with MS Office, PowerPoint and Excel

●Opera

●Empower

AWARDS AND ACHIEVEMENTS

●1st Position in Throw Ball (2008&2011) & Badminton (2011)

●3rd rank in school and 4th rank in the city in Math Olympiad

●Represented our college in the Vaibhav Competition in 2016

ACADEMIC PROFILE

●B.Sc. in Hospitality & Hotel Administration, IHM Jodhpur (2015-2018)

●Senior Secondary, Angels Public School, Pathankot

●Secondary, Angels Public School, Pathankot

PERSONAL DETAILS

Father’s Name: Mr. Lalit Mohan Sharma

Mother’s Name: Mrs. Sarita Sharma

Marital Status: Single

Nationality: Indian

Sex: Female

DOB: 21 February 1997

Languages Known: English, Hindi and Punjabi

Interests: Music, Traveling, Biking, Socializing, Web Series, Keeping Fit & Healthy

Declaration:

I hereby, declare that the information furnished above is true to the best of my knowledge.

Regards,

NISHI SHARMA

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