Eden Bernardo Marquez

Abu Dhabi +971*********

adg4s6@r.postjobfree.com

Profile

A dynamic nature with extensive experience in hospitality and airline industry with a strong customer service skills. A resilient leader with a comprehensive knowledge in leading and overseeing the daily operations, a supportive individual to motivate team in every steps of a way to achieve goal. I am passionate working in different cultures, multitasking with my dedication and determination in my duty of responsibilities in all areas I can easily adapt & perform well in the field.

Knowledgeable in MS Office, Excel, Power point, Outlook which is very useful in my administrative skills. I have good English communication skill, good interpersonal skill, time management skill, team work, leadership skills, active listening to details, problem solving to identify, analyze problems and apply effective forms of resolution, decision making and organization skill. I am dependability, flexible, creativity, empathy, willingness to learn & open-mindedness to perform in my new role & in my new endeavor.

I am motivated to take a role a Receptionist, Secretary, Cashier or any Customer Service position and with my experience and commitment will deliver high quality services at all times.

Experience

Receptionist & Customer Service August 2011 to July 2020

First Class Lounge and Business Class Lounge

Etihad Airways at Six Senses Spa, Abu Dhabi, UAE

Project a positive image and attitude towards a guests in person or on the phone, organize ability at reception desk, greet guests with a warm communication, and provide relevant information in the lounge services or within the airport and handle guest’s successfully throughout the operation.

Drives sales through engagement guest’s, suggestive selling, and sharing product knowledge, directs customers by escorting them to reception counter, provides outstanding customer service, documents sales by creating or updating customer profile records, manages financial transactions of a total purchases, processing checks, cash, credit and debit cards by Process payment to make it easier to invoice guest quickly for spa services.

Senior Spa Receptionist & Secretary May 2006 to July 2011

Shangri-La Barr Al Jissah Resort & Spa Sultanate of Oman

Lead staffs, do induction, ongoing training assessment and development of all Reception Staff and Operations staff. Organizing schedule, having a hands-on approach to general reception duties, provide a warm welcome to every guest, making reservations, dealing with enquiries, dealing with complaints, cash handling, credit card, other mode of payments and dealing with queries. To coordinate all administration and operational procedures related to the day to day management of Reception areas and to assist the senior management team with the delivery of the access and security policy in which will be reviewed and monitored on a regular basis.

Daily and time management, scheduling of meetings and taking minutes. Answer phone calls, organizing meetings, making travel arrangements, handling mail and liaising with guests. Distribute daily reports and routine correspondences, collect and coordinate the flow of internal and external information, manage office equipment and established the administrative work procedures for tracking staffs daily tasks.

Kids Club Attendant March 2004 to April 2006

Empire Hotel and Country Club

Sultanate of Brunei Darussalam

Supervise the kids and oversee the operations in the club, organizing activities for kids, ensuring toys and equipment are clean and properly maintain keeping the kids fun, attend to children at all times in a friendly and caring manner and keep safe environment. Monitor the entryway and exits and manage the parents fill out the registration form for their children correctly, containing necessary information of the child. Kids Club rules and regulations are enforced at all times.

Front Office Reception 2001 to 2002

Ruby Inn Hotel

Kota Kinabalu Sabah Malaysia

Managing the hotel reservations check in and check out, provide hotel information and ensure guest’s will be happy during the stay and do follow up at all times. Handle multiple incoming and outgoing calls, assist multi culture guest’s, maintain a professional working environment and apply a multitasking ability, implementing procedures, providing customer service, organize and maintain files and records, update when necessary, create and maintain updated documents and spreadsheets, oversee sorting and distribution of incoming mail and review daily reports and send to the respective superior. Billing process provide accordingly and handled all guest complaints and provide a satisfaction solution of the services.

Team Leader 1999 to 2001

Ligo Sardines Corporation Company

Ayala Zamboanga City, Philippines

Supervise 20 staffs on operational, coach members on achieving goals and developing necessary skills that get results, develop team strengths and improve weaknesses, identify team goals and evaluate team progress, resolve conflict and organize team initiatives. Delegate and empower as a role model, inspire and motivate each of the team member to achieve the daily operational goal in a professionalism and effective way. Organize a team gathering for everyone to join to have fun on free time.

Education

August 1996 – August 199*-****-****

Associate in Computer Science – Graduate Bachelor of Science in Elementary Education - Undergraduate System Technology Institute Western Mindanao State University

Zamboanga City, Philippines Zamboanga City, Philippines

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