Customer Relations Officer
Resume:
CURRICULUM VITAE
CHAMELA NAICKER
PERSONAL DATA
Full Name
Chamela Naicker
Identity Number
760-***-**** 085
Gender
Female
Marital Status
Married
Nationality
South African
Driver’s Licence
Code 08
Languages
English and Afrikaans
Computer Literacy
MS Word, MS Excel,
MS Outlook, MS PowerPoint
Health
Good
Cell phone Number
Email Address
c adg4qr@r.postjobfree.com
EDUCATIONAL QUALIFICATIONS
Last school attended Northbury Park School
Highest standard passed Matric Exemption
Year
Subjects
1993
English
Afrikaans
Accounting
Mathematics
Physical Science
Biology
HIGHER EDUCATION
Year
Institution attended
Qualifications obtained
Modules
2000
University of KwaZulu Natal
Bachelor of Commerce Degree
Accounting 1 & 2
Afrikaans 100
Business Administration 210 & 220
Business Administration 310 & 320
Business Finance 210 & 220 Business
Information Systems 1 Commercial
Law 100 Commercial Law 201 &
202 Economics 110 & 120
Quantitative Methods 110 & 120
Taxation and Estate Planning 300
EMPLOYMENT HISTORY
January 2020 to 30 November 2020
IIE Varsity College
Customer Relations Officer
• Assisting students with queries via VC Assist, Freshchat and walk-ins relating to programme, assessment and other information
• Communication to students via Everlytic, email and SMS
• Class visits
• Amendment to contracts
• Issuing of statement of results and certificates
• Loading of student information on the VC Admin portal
• Retrieving and use of reports via SAM reports
Residential Address
157 Jupiter Road
Northdale
Pietermaritzburg
3201
Date
Company
Post Held
Responsibilities
EMPLOYMENT HISTORY
Dates
Company
Post Held
September 2019 – December 2019
IIE Varsity College
Academic Operations Coordinator
Duties & Responsibilities
• Verification of results
• Loading of external moderation
• Distance & Part-time student queries
• I ssuing Statement of results
• Processing student certificates
• Graduations lists
• Pulling of various reports
• Lecturer cesm list
Dates January 2018 – August 2019
Company IIE Rosebank College
Post Held Academic Operations Officer
Duties & Responsibilities
• Co-ordinating and Controlling all Assessments, Replacements and Reruns
• Assessment Venue and Invigilator allocation
• Invigilator training
• Checking of received batches of assessment scripts
• Receiving and dispatch of assessments on Test/Examination days
• Assessment Document tracking
• Filing assessment documentation
• Deadline for marking submission dates
• Storage of Summative Assessments
• Generating student numbers
• Document uploading
• Dropping of modules
• Academic maintenance
• Student cancellations
• Uploading of modules
• Loading of Student support items
• Verification of assessments
• CASS verifications
• Assisting students with Academic and Financial queries
• Use of APTS/NMTS
Dates
Company
Post Held
February 2014 – October 2017
ICESA C ity C ampus
FET Co-Ordinator/Lecturer
Duties & Responsibilities
• Lecturing
: Financial Accounting, Business Accounting, Business Administration, Advanced Business Administration,
Business Skills, Company Secretarial Practice
• S etting the following: Test papers, Assignment papers, Examination papers, Supplementary papers
• Preparation of subject files
• Marking examination / test / assignment papers
• Capturing of all assessment marks
• Co-ordinating FET programmes
• Creating lecturer/student timetables
• Registering students with the department
• Checking preliminary schedules
• Verifying and capturing marks due to department
• Liaising with the department of Education regarding results
• Collection and delivery of examination papers
• Moderation of test and trial examination papers
• Meeting department deadlines
• Capturing term marks on TVET system
• Capturing attendance on ICAS
Dates
C om pany
Post Held
Duties & Responsibilities
April 2002 – January 2013
Computer College South Africa
Lecturer
• Lecturing: Business Communication Principles of Office Administration Financial and Numeracy Skills
• Setting of test, assignment, examination and supplementary papers
• Updating a nd typing of notes
• Preparation of subject files
• Marking examination / test / assignment papers
• Ensuring that notes and examination papers are received on time and distributed accordingly
• Co - ordinating and controlling the examinations/lecturers
• Assisting in the preparation of the Graduation Ceremony
• Student registrations
• Speaking to students regarding overdue accounts
• Collection of fees / issuing receipts
• Banking occasionally
• Capturing of all assessment marks
• Auditing marks captured on records
Name of Reference
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Reference Position
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REFERENCES
Nompumelelo Mok wayi National
Programme Operations Manager
IIE Rosebank College
Dinesh Hanuman
Principal
IIE Rosebank College
Rita Govend er
Former Academic Manager
ICESA City Campus
Sipho Mashinini
HET Co-ordinator
ICESA City Campus
Dan Mohun
Former Principal
Computer College South
Africa 084-***-****
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