Life Insurance Administrative Assistant
Resume:
Ibrahim Sikder
adg4n7@r.postjobfree.com
Education
QUEENS COLLEGE, FLUSHING, NY
Degree Obtained: Bachelor’s Degree in Sociology
LAGUARDIA COMMUNITY COLLEGE, LONG ISLAND CITY, NY
Graduated: September 2014
Degree Obtained: Associate’s Degree in Business Administrations
Professional Experience
PREMIER HOME HEALTHCARE SERVICES HEALTHFIRST, New York, NY
Care Specialist/Outreach Specialist, November 2018 – September 2020
Complete assigned member calls, daily reminders and followup calls.
Escalate any member issues, change in condition, monthly call triggers for further assessment by care manager.
Document complaints and/or incidents. Forward member issues and concerns to care manager as needed.
Responds to members questions, document and address grievances, facilitate grievance resolution.
Provide customer service when receiving inbound calls by following up with hospitals, agencies and vendors.
QUEENS COLLEGE ATHLETICS DEPARTMENT, FLUSHING, NY
Administrative Assistant, February 2016 – July 2018
Assist in Athletics Compliance coordinating duties through the NCAA website and CUNYfirst by maintaining current records for all compliance areas, including team rosters.
Front Desk Receptionist .
Oversee incoming and outgoing mail processes; distribute incoming mail; ensuring that incoming packages are picked up daily from Central Receiving Mail Room.
Use Financial Edge Program to assist with finance and reconciliation of credit cards, campus security payments and payment requests.
Communicate with Office of Conversion Technology, Telephone Services, and other campus departments to assist Athletics Staff with troubleshooting, telephone and computer repairs.
Oversee Athletics Finance/Filing projects through Microsoft Excel and use Mail Merge to create labels for outgoing mails.
Monitor office cleanliness and serve as liaison to custodial staff.
Event Management Assistant for Queens College Athlete games.
SUNNYSIDE COMMUNITY SERVICE CENTER, SUNNYSIDE, NY
File Clerk, March 2015 – May 2015
File confidential medical records with discretion.
Retrieve information from confidential files in response to requests from authorized users.
Sort information according to guidelines such as content, purpose, user criteria in alphabetical or numerical order.
ALLSTATE INSURANCE COMPANY, ASTORIA, NY
Customer Service & Sales Department, September 2014 – December 2014
Manage account services through quality checks and other follow-ups, including phone calls, emails, and faxes.
Cold calls to potential life insurance customers.
Update and maintained confidential client information on company database.
Process billing and payments for clienteles.
Additional Skills
Experienced in Microsoft Office, EMR and Quickbooks
Conversational Language in Bengali, Urdu, and Hindi
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