Paul Fuentes

**** **** **** *****, *** ***, Arlington, TX 76017 · 817-***-****

adg4it@r.postjobfree.com · https://www.linkedin.com/in/paul-fuentes-97290128 Experienced, innovative technology specialist with over twenty years’ experience looking to leverage extensive background and knowledge to help support and build relationships to greater user/scholar/ employee confidence and success.

Experience

07/2010- current Dallas Texas- Upward Bound for Veterans, DCCCD- Eastfield College

provided fundamental support to participants in their preparation for college entrance.

I teach veterans college readiness skill to build knowledge and skills 06/2010 – current Arlington, Texas-Community, and Industry instructor, TCC – South West

Provide information, guidance, and preparation for the General Equivalency Diploma (GED) examination

Instruct students individually and in groups, using various teaching methods

Facilitate learning with the use of TABE and Pluto LMS software

Built relationships with ESL students to build language skills to bring success to their lives professionally and personally.

07/2017 – 05/2018 Fort Worth, Texas- CTE educator, Uplift Mighty

Use of Design Theory Method to educate students of the use of technology

Establish clear objectives for lessons, adapt teaching methods and instructional materials to meet students’ needs while facilitating the use of technology

Prepare outlines for courses of study while maintaining curriculum guidelines or requirements of state and school

Built instructional unit using MS Office, Google GAFE, photoshop, captivate, Articulate storyline.

Use of computers, audio-visual programs, and other equipment to supplement lessons 12/2015-4/2017 Round Rock. Texas- Volunteer Tax Preparer, Community Foundations

Advise clients in the tax preparation process and prepare and file tax documents

Take incoming calls from clients to answer tax questions and set up tax preparation appointments

Ensure the confidentiality of each client by following all company procedures regarding information handling

Grow the business by promoting our services and expanding our client base 7/2014 – 6/2017 Round Rock, Texas- Instructional Technology Specialist, Round Rock ISD

Use of SAMR to educate students on the use of technology

Develop and maintain instructional hardware and software for technology-based courses

Confer with subject matter experts to plan, design and develop training that promoted learning and instruction using technology

Created audio and visual content for music and theatre arts classes using illustrator and photoshop

Design and develop software training content for online and blended learning programs

Educate instructors to use instructional technology and integrate technology with teaching 2

11/2010 – 01/2013 Baltimore, Maryland - Online Educator, Learn-It Systems

Used online software to educate students remotely

Establish clear objectives for all lessons and communicate these objectives to students

Provide instruction nationwide through online whiteboard and multimedia software 08/2004- 06/2009 Fort Worth, Texas - Collection Supervisor, Connection Enterprises

prepared call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.

Ensuring agents understand and comply with all call center objectives, performance standards, and policies.

Answering agent questions regarding best practices or difficult calls.

Identifying operational issues and suggesting possible improvements.

Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.

Preparing reports and analyzing data to assist management as they determine call center goals.

Working with other supervisors and management team members to support agents and maximize customer satisfaction.

08/2002 – 07/2014 Fort Worth, Texas - District Technology Trainer/CTE Educator, Monnig Middle School-Fort Worth ISD

Use of ADDIE to educate students on the use of technology

Instruct students through lectures, discussions, and demonstrations in business, marketing and web development curriculum

Built curriculum to enhance learning using various versions of Ms Office suite; Excel, Word, Powerpoint, Access.

Students advanced in MS suite to Intermediate level end users.

used SnagIt Camtasia, and captivate to supplement instruction

Develop, design and create a curriculum based on updated 2010 state standards to implement federal guidelines in the business, marketing and finance Modules.

Used Captivate, Illustrator, and Photoshop to build content and support instruction

Teach educators to integrate technology with teaching 7/1996–8/2002 Los Angeles

Elementary Teacher (2-5th grade), Barton Hill Elementary, LA School District

Continually evaluated the needs of students and curriculum to enhance instruction

Increased test scores by 200 pts on a scale of 1000 in two years.

Implemented Open Court Reading and Macmillan-McGraw Math in upper grades

Taught Breaking the Code to struggling bilingual students. (An Open Court Series)

Member of school action team (a school-based leadership team), the hiring committee and school site committee

6/1986 - 12/1996 United States Army Reserve, Food Service Sergeant/Section Sergeant

responsible for supervising 10-20 personnel in a consolidated dining facility

serves 12 separate units feeding approximately 1500 Soldiers daily

responsible for the health, welfare, counseling, development of all Soldiers

enforces all Army standards and regulations in the soldiers

assist the Section sergeant in all squad matters Education

2

06/2011 MS curriculum and instruction – focus in technology education, grand canyon university

06/1995, BA, interdisciplinary studies, csu Dominguez hills 06/1992, BNCOC- Basic Noncommissioned Officers Course 08/1989, PLDC- Platoon Leader Development Course

07/1988, 94B- Food Service Course

07/1986, 63J- Chemical Quartermaster

software and applications

Success maker

SRI Reading Plus

Think Through Math

Istation

Aurasma

Swift

QR Codes

ChatterPix

Flash

HTML

Logo

Sketchup

Articulate 360

storyline

Adobe CS2

Adobe Illustrator

Adobe Photoshop

Adobe InDesign

Microsoft Office Suite

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Access

Camtasia

Captivate Vision 6

Promethean

Snag it

3-D Printing

Wix/Weebly

Think verse

Director

TABE

Articulate

Google GAFE

LMS-Plato.com

LMS-Vision 6

LMS Edmodum

LMS Schoology

Storyline

SharePoint,

awards/certifications

Education certificates

● Google Level 1 Certification

● Apple Teacher Certification

● Adobe Trainer Certification

● Master Technology Teacher certification

● Professional Development Ribbon

● Teacher Credential - State Of California

● Teacher Credential – State of Texas

● Texas Career Investigation Certification

● Texas Business Education Certification

Military awards

● Army Reserve Component Achievement

Medal

● National Defense Medal

● Southwest Asia Service Medal

● Army Service Ribbon

● Army Label Ribbon

● Marksman Badge

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