FNU Ajeta

Mobile: 469-***-****

Email: adg4gb@r.postjobfree.com

City, State: Frisco, TX

Visa Status: Permanent Resident

ABOUT ME:

I started working at the age of 19, because since childhood, I wanted to live a financially independent life. All these years of my life, I have always believed in the power of “People work with People”, Passion and Integrity. I dream to have a happy and successful life, and I know success does not come easy, so I work very hard, because for me, no job is just a job, it's a way to live my dream. I am a very ordinary woman, with no extraordinary powers but whatever I do, I do it with full sincerity, honesty and dedication. Goal: Looking to be your partner in success, finding a meaningful job with a purpose, where my passion, talent and experience bring the best results. Industry Recognition: Awarded Global Power 150 - Women in Staffing & 40 under 40 by Staffing Industry Analysts Forbes Council Member Certifications: CCWP, SOW, PMP, Six Sigma, CHS, CIR, Diversity Hiring, LinkedIn Recruiter Strategic Initiatives: Diversity and Inclusion in workplace, Support all Women, Women in Sales Network, Women Empowerment Group, Employee Engagement Ideas, Total Talent Solutions, Mental Wellness CAREER EXPERIENCE – Overall 15+ years of Experience in Sales, Account Management, Recruitment, D&I, Sourcing & Vendor Management Since Feb 2015 – Till date Net2Source Inc. United States Senior Vice President, Global Sales & Operations

Net2Source Inc. is one of the fastest-growing diversity certified global workforce solutions companies with unprecedented YoY growth of over 100% for the last 5 years. We have over 4200+ consultants on billing with Fortune 1000/Global 2000 across 32 countries. CORE COMPETENCIES

Global Sales:

o Oversee all the Global Sales Solutions teams, including Strategy and Planning, Sales Enablement and Customer Success functions o Diversify the service offerings to become trusted One Stop destination for all the talent solutions - Staffing, RPO, PEO/EOR, SOW, Offshore/onshore, Managed Services

o Managed Global Teams and owned the P&L for the entire Sales and Operations function for Net2Source o Manage all RFP and lead all Client Presentations Account Management and Service Delivery:

o Drive implementation and execution of Account Management and recruiting strategies o Onsite and Off-shore team capacity planning and analysis o Prospecting to identify any available opportunities with the client o Create Strategic Account management team focussing on customer profiling, gap analysis, performance review, upsell and retain Talent Acquisition and Retention:

o Create and implement ideas for improving the talent acquisition outcomes focused on continuous improvement. Develop and implements creative sourcing strategies focus on attracting diverse candidate pools that are “best in class/best fit”. Oversee efforts to strengthen our diversity recruiting strategy across the board.

o Conducting meetings and conference calls with client/onshore partners to discuss operational / productivity standards and practices & resolving issues pertaining to the services for accomplishing customer satisfaction metrics Sourcing & Vendor Management:

o Sourcing initiatives – Lead/support the maturation and continuous improvement of Sourcing at the organization. Develop and own the category sourcing plan. Ensure all internal business requirements are met o Supplier strategy, selection, execution, and compliance - Lead the business negotiation process with internal partners and suppliers. Manage contract to completion. Develop negotiation approach, fallback positions, acceptable terms and conditions through to closure. Identify and manage all violations and exceptions to existing supplier contracts. Marketing:

o Responsible for all PR, Social Media Marketing, Events, Conferences, Client Meetings as the face of the company o Re-created the website, developed content, proposals for the Sales team. o Work closely with internal and external expertise and business unit/function stakeholders to deliver against the long-term vision and near- term marketing strategy

Diversity & Inclusion:

o Understand and anticipate the various business needs, develop clear scopes of work and project plans, and lead cross-functional teams in executing priorities based on needs from org-wide DE+I councils o Supports the implementation of new/revised practices, policies or procedures in line with our strategy o Monitors progress and adjust course over time based on data-driven findings on an ongoing basis o Creates and works to enhance staff DE+I accountability through collaboration and enhancing people practices (i.e. hiring, onboarding, performance management)

Highlights:

o First Female to be hired in Senior Leadership and got my L1 Sponsored for overachieving my targets within the first year o Grew global Sales revenue from $21.1 MN to $128.8 MN since I joined o Hired 550+ resources since my joining in various capacities – Sales, Account Management, Delivery, Recruitment, HR and Marketing o Expanded Services offerings from 3 to 7 in the span of 5 years at a global scale o Implemented CRM, Marketing Automation Tools, Applicant Tracking System, HRIS System, Developed AI/ML Internal platform o Created Sourcing, Vendor management program from scratch o Implemented D&I strategies to make our company the Fastest growing Diverse Company in the US by Staffing Industry Analysts Since April 2014 – Feb 2015 RateGain IT Solutions Private Ltd, India Senior Account Manager

RateGain is a leader in hospitality and travel technology solutions for revenue management decision support, rate intelligence, seamless electronic distribution and brand engagement helping customers around the world to streamline their operations and sales. CORE COMPETENCIES

o Set and achieve annual sales goals and sales growth targets, as well as ensuring all product and services are priced to produce corporate profit and market competitiveness. Additionally, will also be required to develop effective sales tools which can be implemented at the ground level. o Generate revenue from the assigned set of existing customer accounts and ensure revenue growth from the assigned geography by account creation, mining, analysis and up-selling.

o Engage regularly with client senior leaders, participates in program governance, and was accountable for the successful delivery of the services programs for the customers.

o Accountable for overseeing end-to-end service delivery and ensuring all contractual commitments are met. Highlights:

o Managed highest revenue generating clients for RateGain as their Strategic Point of Contact. o Exceeded targets by 30% within 6 months of joining by upsell and new sales (had a target of 3 million dollars quarterly). o Was able to maintain renewals at a rate of 98% for all my strategic accounts. o Managed a team of 6 Account Managers.

o Actively participated in Onsite Meetings, trade shows, conferences, and sales meetings to deliver effective campaign support. Since Feb 2013 - March 2014 CAMPUSEAI, India

Senior Account Manager

Campus Consortium creates myCampus, a Cloud-based SaaS Student Portal, Faculty & Staff Portal, Alumni Portal, Prospective Student Portal, Parent Portal, Single Sign-On, Web Content Management, Alerts, ePortfolio, Learning Management and Mobile for universities in US. CORE COMPETENCIES

o Manage client relationships through business review, expectation management, consultative roadmap presentations and internal alignment of resources for timely delivery.

o Work closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project o Identify any current gaps in our go-to-market approach, and operationalize solutions and key metrics to evaluate the success of those programs

o Serve as an expert and key consultant on go-to-market operations to Sales leadership and key cross-functional leaders across B2B Marketing, Sales Content, Insights, and Product

o Lead complex internal and external stakeholder management. Able to influence both their own and other cross-functional / cross-regional teams within and outside Pinterest to drive collaboration and strategic outcomes for business o Continue to grow the Sales Solutions team by helping to manage and prioritize new demands, attracting and retaining strong talent, and developing strong cross-functional relationships across the team Highlights:

o Interacted with C level contacts (President, CIO, CTO, CFO) at US Top Universities o Handled Accounts worth $10 million in my portfolio. o Managed Strategic Accounts and exceeded targets by about 60% within a year. o Managed a team of 12 Account Managers

o Managed consistent retention/renewal rate at 98% Since Jan 2007 - Feb 2013 Cvent India Private Ltd., India Senior Trainer

Cvent provides online software for Event Management, Web Surveys, & Email Marketing as well as a global event venue directory with over 150000 venues.

CORE COMPETENCIES

CRM Management

o Responsible for all client communications, conflict resolution, and compliance on client Deliverables and revenue o Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met

Service Management

o Handled end to end Training and Quality Requirements for Industry Vertical Clients o Ensuring Client SLAs are met including FCR, Quality Scores, CSAT, or any other SLAs defined in the SOW o Change Management and ensuring updates are disseminated on time Talent Acquisition and Team Management

o Hire for Training team and train them to be ready to support Client Services team. o Counselling Workforce on performance, behaviour, punctuality and attendance o Sharing performance feedback with trainees and map improvement areas Compliance

o Ensuring compliance defined internally as well as by client o Competency and Performance Management

o Setting up Governance structure to ensure Delivery Accuracy Process Improvement

o Preparing standard operating procedures, manuals to facilitate smooth functioning of process, ensuring conformance to service level agreements, implementing audits in line with the guidelines specified by the client/onshore partners to streamline the quality process o Handling transition methodologies including scoping, process mapping, knowledge transfer, process documentation, etc. o To identify opportunities for improving overall efficiency by process improvements/enhancement, cross utilisation, cross trainings etc Training & Development

o Manage product, process, soft skills training at the corporate level for the entire Cvent office (Sales, Marketing, Human resources, Client Services).

o Managing a team of Trainers, Associate Trainers and report to Director, Client Services. Periodically conduct audits of other trainers. o Planning training for new (induction training) and existing (refresher training) employees Highlights:

o First Trainer from India to travel to the US to train batches of Product Consultants and Account Managers in Cvent's HQ in McLean, VA o Managed a team of 35 Product Consultants onsite and offshore o Training Success was record breaking – 92% on an average for almost 20 batches (over 300 candidates) o Managed 50+ Fortune 100/500 clients

o Project Lead - Created Lead Product Support Document for Clients o Project Lead - Clients Training on Product and conducted Webex Online Trainings o Project Lead – Rewards & Recognition ceremony for Training division. o Project Lead – User Acceptance Testing team to submit enhancement requests and technical issues on behalf of the team to the Application Support Team.

November 2005–September 2006 American Express, India New Accounts Analyst

o Provided SME support to new hires within 6 months of hiring o Detection of fraud in the credit card applications and approving, declining and cancellation of the applications o Managed Quality and Calibration for Training and Audit HONORS & AWARDS

o Awarded 40 under 40 by Staffing Industry Analysts o Awarded Global 150 Women in Staffing globally by Staffing Industry Analysts o Most Powerful Salespeople - Colorado Biz

o Shining Star by AAF Dallas

o Executive of the Year (Bronze) CEO Gold Awards by SVUS o Nominated as Best Women in Professional Sales by WISA 2018 & 2019 o Nominated as Woman of the Year by Bend Chamber of Commerce o NH Review nominated me an Outstanding Businesswoman of the year o Outstanding Contributor Award by CEO, Net2Source o Emerging Leader in Silver Category by World Award o Finalist of the Best Woman in Sales Support in North America by WISA, Zars Media. o Extra Mile Award, awarded by the CEO at the Company Wide o Represented Net2Source in Tech HR event and participated in “Are you in the list” award by People Matters o Exceeded Sales targets and awarded of Best Team Player in RateGain o Won Golden Banana award at Campus Consortium for Best Performance as a Senior Manager o Most Valuable Player at Cvent, awarded by the CEO at the Company Wide o Won accolades for more than 90% retention rate for Fortune 100/500 clients in Cvent o Recognized for the hard work by the CEO personally over the email. o Best Caller at American Express

o Certificate of Appreciation for User Acceptance test at Dialer at American Express o Certificate of Appreciation for Compliance Competition at American Express o Certificate of Appreciation for Excellent TBASS commentaries at American Express ACADEMIC QUALIFICATIONS

o Certification of completion of Management Development Program from IIM Ahmedabad, India on Customer Relationship Management o PG Diploma in Marketing from Institute of Management Technology (IMT), India o Certificate of Completion of Web Centric Computing from NIIT, India o BA from Delhi University, India

o ISC – Ashok Hall Girls Residential School, India o ICSE – Mount Carmel, India

PERSONAL VITAE

Linkedin ID : https://www.linkedin.com/in/ajetasinha/ References : Available on request

Recommendations : Available on request

FNU Ajeta

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