Shadarryl Veney

Correctional Officer

Charlottesville, VA

** ***** **

Ruckersville, Virginia 22968

adg4fs@r.postjobfree.com

434-***-****

SUMMARY

Experienced Store Manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store sales and profit.

Army Soldier, I can offer honesty, loyalty, a sense of duty, commitment, and the knowledge and skills necessary to manage people. WORK EXPERIENCE

Correctional Officer

Albemarle-Charlottesville Regional Jail

May 2019

Processes inmates into custody of the institution, by searching prisoners, securing inmates’ personal property and providing clothing and beddings; Operates electronic cell monitoring equipment;

Supervises inmates during meals, exercise, work, recreation, personal hygiene and related activities for conformance to institutional rules and regulations; Conducts periodic security checks of inmates in assigned area and on institutional grounds;

Conducts periodic cell searches;

Maintains and updates institution log on assigned shift; Attends to special needs of prisoners;

Escorts and transports inmates as required;

Supervises inmates telephone calls when required;

Ensures the care and maintenance of work and recreational equipment used by inmates;

Supervises inmates in work details and writes inmate misconduct and incident reports.

Service Manager

Lowe’s

April 2018- June 2019

Primarily responsible for enabling and empowering a team of Customer Service Associates (CSAs) to deliver the best possible customer service experience in the store. This includes responsibility for customer facing activities on the sales floor (e.g., greeting customers, listening and probing to understand needs, identifying solutions), as well as non-customer facing activities (e.g., downstocking, inventory management and area recovery). Service Manager ensures department(s) are customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store.

Responsible for coaching, mentoring, training, and continually monitoring Customer Service Associates in his/her area. The individual in this role is also responsible for leading Customer Service Associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage employees and customers across departments.

Crew Member

Sbarro

July 2017- July 2018

Serve customers within their assigned station, following prescribed methods and within prescribed standards for guest service. This includes greeting, enhancing sales through purchase suggestions to customers, proper serving procedure, checking for guest satisfaction in accordance with the standards established for guest satisfaction and recipe compliance Maintains product knowledge, knows the ingredients, presentation, price of all menu items and specials

Receives payment for all transactions following prescribed methods and with prescribed standards for guest service

Follows all required procedures outlined in cash handling policy Demonstrates full working knowledge of point-of-sale register system Completes cleaning and stocking duties in accordance with the appropriate daily operating procedure

Practices food safety and sanitation standards required of foodservice establishments

Follows established cost control systems, including employee food policy and waste guidelines

Assists other team members when required

Responsible for the proper use of gloves, utensils and portion size of each item, temperature of hot food and the attractive presentation of all food Communicates in a timely manner with the co-workers and management regarding the amount of food on hand and its quality Assists other team members when required

Other duties as assigned

Store Manager

Victra- Verizon Authorized Retailer,

Nov 2017- April 2018

Manage the daily operations

Achieve store sales goals and service performance requirements Foster a positive store culture for employees and customers Maintain inventories at adequate levels

Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories

Recruit, train and develop high performing Sales Representatives Lead weekly staff meetings to increase sales and product knowledge Analyze daily/weekly/monthly reporting and take appropriate actions to quickly close performance gaps

Maintain training requirements for themselves and their sales teams Conduct monthly performance reviews for their Sales Representatives Resolve customer issues

Oversee the daily operations and employees of the Service Center if store is authorized for Service and Repair

Comcast,

Oct 2016- Nov 2017

Responsible for promoting and selling Comcast products and services to both new and existing customers while engaging with them in a retail store location. Communicate effectively with customers to inform them of the features, benefits, and use of all products and services.Educate and assist them on their purchase decision and offer the best possible technology solution to meet their needs. Explain and illustrate the advantages of their purchase decision and place an order on their behalf while they are inside the retail store. Demonstrate strong customer-focused service, both on and off the sales floor, and transform every customer interaction into a positive customer experience. Provide effective collaboration with other Comcast employees and exhibit strong skills in the areas of relationship-building and sales presentation. Core Responsibilities: - Provide strong understanding and enthusiasm around technology,especially around Comcast products and services. Maintain detailed sales product knowledge, including competitive information.- Provide superior customer service with all customer interactions.Evaluate customer's potential product needs and make appropriate recommendations.- Utilize retention techniques to proactively retain existing customers from canceling service.- Meet or exceed sales quotas in an accountability-based culture.- Manage store inventory, process equipment transactions, and handle high volumes of cash and other payment activity with a focus of maximizing the customer experience.- Work in a fast paced, high-volume environment and, where applicable, cover multiple store locations throughout the operating area; may be asked to travel to other Customer Service Centers to offer additional support.- Regular, consistent and punctual attendance. Store Manager

Verizon AWireless Premium Retailer, Ruckersville, Virginia Jul 2014-Oct 2016

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales,

inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level.

Instruct staff on how to handle difficult and complicated sales.

Estimate consumer demand and determine the types and Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when

appropriate.

Assign employees to specific duties.

Keep records of purchases, sales, and requisitions. Enforce safety, health, and security rules.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling

merchandise.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Review inventory and sales records to prepare reports for management and budget departments.

Establish and implement policies, goals, objectives, and procedures for their department.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. of goods to be sold.

Sales Associate

Kay Jewelers, Charlottesville, Virginia

Nov 2013 – Jul 2014

Maintain sales goals.

Make small and large transactions.

Clean and send repairs on jewelry.

Open credit card applications.

Assistant Manager

Finish Line, Charlottesville, Virginia

Jul 2012 – Apr 2014

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Manage staff, preparing work schedules and assigning specific duties.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Develop or implement product-marketing strategies, including advertising campaigns or sales promotions. Lead Sales Associate

JCPenney, Charlottesville, Virginia

Aug 2009 – Jul 2012

Obtained High volume numbers with equally top tiered Gross profit, with every Customer interaction utilized a well developed and respected sales process, advanced from sales associate to lead sale associate. Aided in weekly as well as monthly visual sets as the Lead Sales Associate, I assisted in training new associates, participated in management meetings and provided leadership to associates.

Responsibilities include leading the sales team, doing hourly sales reads, making adjustments on the fly to boost sales, opening and closing the store, training new sales associates, and managing the stockroom, including maintaining organization and working through new products Lead, motivate and mentor the store associates and supervisors to deliver a consistently memorable customer shopping experience to exceed client's expectations whilst driving sales to achieve sale targets plans superior to a 30% sale through before the sales period.

Fire Support Specialist

Army National Guard, Lynchburg, Virginia

Jul 2007 – Jul 2013

Establishes, maintains and operates radio and wire communications and speech security equipment including encoding and decoding of messages using CEOI or grid thrust line templates. Prepares and maintains daily staff journal, fire support situation map, status charts, capability overlay, and other fire support and target processing records. Assists in preparation and dissemination of fire support plans, coordinating documents, and target lists and provides liaison support. Assists in initiating requests for field artillery mortar, naval gunfire, and aerial delivered munitions. Assists fire support sergeant in training of subordinates in fire support procedures, techniques, and tactics, and supervision of section operations, maintenance, and training. Leads and trains the forward observer teams and Combat Observation Lasing Tech in combat operations. Prepares observer target lists and assists in formulating offensive and defensive fire support plans. Initiates requests and adjusts field artillery, mortar, and naval gunfire using all methods of adjustment including continuous and coordinated illumination. Initiates suppressive and screening fire to support scheme of maneuver and performs crater analysis. Selects and occupies observation post. Orients map and prepares terrain sketch and visibility diagram. ADDITIONAL INFORMATION

-Former Security Clearance holder issued by the United States Government.

-Success in being promoted in management through 3 stores with a high sales increase and customer satisfaction rate.

-Former employment Finish Line Acting District Manager experience EDUCATION

General

Nelson County High School, Lovingston, Virginia

1996 – 2000

AFFILIATIONS

American Legion Member since 2010

Post 16 Lynchburg, Virginia

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