Front Office Service Representative

Muksin Nimung

Nationality : Indonesia

Address : Doha, Qatar

WhatsApp : +628**********

Mobile Number : +974********

E-mail : ****************@*****.**.**

Height : 165 cm

Weight : 60 kg

CAREER OBJECTIVE: I am looking forward to making career with offers a prolific environment to develop myself as a professional as well as a person.

Work Experiences:

1. Front Office Team Leader (November 2019 - present) Company: Forty Four West Bay Residence, Qatar

Greeting guests upon arrival and making them feel welcomed

Administering check-ins and check-outs. Providing front desk services to guests

Assigning rooms and taking care of administrative duties

Handling complaint, answering the phone

Providing basic and accurate information in-person and via phone/e-mail

Arranging travel and accommodations

2. Senior Customer Service Representative (September 2014 - July 2019) Company: Qatar Airways, Qatar

Delivering exceptional face to face customer services within assigned locations at Hamad International Airport, such as transit areas, boarding gates, premium check-in, VIP & VVIP Lounge operations, all other areas as determined by the management

Assigning and allocating seats and print boarding passes for customers in accordance to the set standard operating procedures in order to ensure highest level customer satisfaction, ensuring a hassle free travel experience

Assisting customers with all visa related issues and attempt to solve them 3. Food & Beverage Attendant (Apr 2013 – September 2014) Qatar Airways, Qatar

• Responsible for delivering a high quality of standard food and beverage service to all premium passengers in all parts of the Hamad International Airport Lounges.

• Ensure that a high level of customer service is provided to customers with emphasis on increasing brand value at all times.

• Undertake general or special duties as required by the Supervisor Lounge Manager You will communicate and work together with other team members assigned in different areas such as the kitchen, stores and operations with the objective of seamless integration of duties and functions You will ensure that hygienic food and beverage management procedures are followed and that cleanliness are maintained at all times in all areas of the operations.. 4. Waiter (April 2012 - October 2012)

Company: Viking River Cruise, Russia

Welcoming the guests professionally with sales-oriented F&B service

Assigning areas of responsibilities in any F&B outlet according to direction from management

Responsible of serving food and beverage efficiently and in a courteous manner 5. Supervisor Reservation and Ticketing (September 2004 - March 2012) Company: Sriwijaya Air, Jakarta

Supervising all front desk activity to optimize all guest interactions into potential sales outcome

Ensuring Sriwijaya Air reservations and ticketing policies and procedures are correctly implemented

Assigning duties, responsibilities and staff roster

Providing coaching to ensure high quality service levels achieved and all policies and procedures correctly applied

Education:

2006 - 2010: Sekolah Tinggi Ilmu Economic Bongaya Ujung Pandang, Bachelor of Economics 1998 - 2001: Senior High School YP-KARYA Tangerang 1995 - 1998: Junior High School MI Al-Wasatiyah, Tangerang 1989 - 1995: Elementary School MI Al-Wasatiyah,Tangerang Others:

2002 – 2003: Garuda Aviation Training Jakarta, Diploma of Aviation Languages:

Indonesian – Mother Tongued

English – Advanced

Malaysian – Advanced

Skill:

Good ability and familiar working with under windows program like Microsoft Office Hobbies:

Travelling, swimming, and badminton

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