510-***-**** (cell)

Roger C. Luong adg4dl@r.postjobfree.com

PROFESSIONAL SUMMARY

Self motivated, results driven senior level professional with over 20 years’ experience in managing end-to-end IT projects, designing applications and supporting various IT network systems. Proven ability to analyze existing business operations required for planning and implementing projects and training to improve efficiencies and effectiveness. ‘Can do’ attitude with the ability to deliver results in a regulated IT environment.

Expertise in:

Project Management & Leadership Vendor and Customer Relations

MES (Manufacturing Execution System) GxP Protocols

21 CFR Part 11 Assessment Electronic System Audits

SDLC Methodology Data Management

Business Workflow Process Validation and Procedure

Policy and Regulatory Analysis SLA Management

PROFESSIONAL EXPERIENCE

IFTF, Palo Alto, CA 10/2019 – Present

Director of IT

Drive cloud solutions roadmap to streamline, standardize, and strengthen performance, reliability, robustness and scalability across the company.

Design and implement a data collection, storage, management and dissemination strategy that supports key business initiatives.

Provide strategic direction for infrastructure and end-user support; deliver extraordinary customer service for end-user support for G-Suite Enterprise, MSO and collaboration tools.

Provide senior management with an enterprise-wide perspective and put strategies and plans for Information Systems to support business needs and manage associated risks.

Management of ERP and related business systems, network systems, communication systems, desktop support (Mac & PC), helpdesk operations, and facilities

Jabil Circuit, Inc., San Jose, CA 9/2016 – 9/2019

Site ITM

Responsible for all aspects for information technology at a $280 million, multi-division manufacturing company. Key areas included implementation and on-going support of cloud (AWS & Azure) network infrastructure. Lead multiple manufacturing business applications (SAP, MES, PowerBI, Visual ERP, MasterControl) automation projects.

Manage and optimize an infrastructure to support continuous improvement, and Quality initiatives. Set information technology direction for entire enterprise.

Standardize conference room A/V, VoIP and collaboration tools to provide the most productivity in a cost effective setting.

Built team to support Okta, Workday, ServiceNow, Microsoft and various cloud applications.

Vivus, Inc., Mountain View, CA 9/2015 – 8/2016

IT Director/Facilities

Responsible for reducing company cost and streamlining business with accordance with GxP environment. Oversee all IT technical projects including day to day tactical operations of the organization's Windows, Linux, Mac infrastructure.

Create, build and coordinate the framework for the data center setup including: VM servers, Nutanix storage, SD-WAN networks, etc. Develop and improve the current systems for scalability and advancement to an enterprise ready architecture.

Lead the efforts to define and improve the current IT processes.

Supervise a small team of IT Support staff, App developers, external vendors and consultants.

Heavy focus on building foundational architecture to support huge increases in user base in Veeva SalesForce, transaction volume, and flexibility in deployment of solutions. Transformed Business-IT interaction model by fostering the use of Agile (Scrum) methodologies.

Brookfield Homes, Danville, CA 2/2010 – 8/2015

Sr. IT Manager

Responsible for developing short (3 - 5 years) and long-term (5 - 10 years) strategic roadmaps to make certain infrastructure capacity meets existing and future requirements - sustainability.

United various functional Business Systems (BuilderMT, Sage CRM, Sales Simplicity and Great Plains) into a cohesive organization focused on core solution development, service delivery, and common business objectives.

Transformed a monolithic corporate support organization into an effective regionalized delivery structure to implement and support enterprise solutions. Trained distributed teams and implemented processes to maintain controls in shared systems.

Hands-on support for remote sales offices, construction trailers and headquarter. A roll-up my sleeve and get it done (jack of all trade) individual with highly technical skills.

A. P. Pharma, Inc., Redwood City, CA 9/2006 – 1/2010

Associate Director Information Technology

Collaborate with the SG&A business leaders to evaluate, select, implement and maintain those systems identified by the business groups as critical to their success. Leads RFP process to selection of systems and/or vendors used to support G&A with QAD application and modules.

Design and architect overall information management landscape and data flows related to SG&A systems. Establishes and assures adherence to budgets, schedules, work plans, and performance requirements. Lead the implementation and on-going support of business initiatives working with the appropriate internal and/or external resources to ensure on-going supportability.

Develop project plans, organizes and leads project teams, monitors progress, and evaluates the effectiveness of projects. Maintains on-going administration and roadmap of applications.

Responsible for coordination and standardization of processes across the company to best meet operational and business requirements, including generating, revise, and review SOPs.

Ensures that all GxP related activities associated with technical support are in full compliance with the ongoing dynamics of regulatory requirements.

Sourcecorp Deliverex, San Jose, CA 3/2000 – 9/2006

IT Systems Manager

Responsible and accountable for the efficient operation of our computer systems and IT infrastructure, including phone systems. Supervise the implementation and maintenance of our computing needs and security, with an eye towards efficiency, HIPAA compliance and customer satisfaction.

Identify problematic areas and implement strategic solutions. Extensive work with technical partners and vendors (Citrix, SharePoint, Oracle, etc.) to deliver both internal and external support in accordance with Service Level Agreements that aligns with business goals and strategies.

Maintain a customer-first mentality within the team and throughout the organization to ensure expert, scalable, modernized IT systems to optimize working conditions. Support operations projects and project portfolio; ensure the infrastructure has the capacity to support new projects, technologies, and maintain high level of system and network performance.

Manage vendor relationships ensure service level agreements with vendor partners are monitored, maintained, and maximized.

CERTIFICATION

BuilderMT Workflow Management System, April 2014.

Sales Simplicity Administrator, June 2013.

EDUCATION

B.S. Bachelor of Science, University of California at Berkeley, 1998

Resource Management

A.S. Associate of Science, Northwest Christian College, 1993

Computer Science Minor

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