Antonette Chan

Executive Housekeeper

PERSONAL

Nationality:

Singaporean

Date of Birth:

2nd January 1964

Language Skills:

English & Mandarin

Phone:

+65 9749 8620 (m);

Email:

adg4d0@r.postjobfree.com

EXPERIENCE

Movenpick Hotel Al Aziziyah, Doha May 2017 – 2018

Housekeeping Manager

Re-bramding of Grand heritage Doha to Movenpick Hotel Al Aziziyah

Irufushi Resort & Spa, Maldives June 2013 – June 2014

Executive Housekeeper

A 5 star luxury accommodation with 221 luxury accommodation options available, including 3 exclusive retreats.

Reporting to : General Manager

Responsibilities : Re-branding of the Sun Siyam Irufushi resort property .Reviews Standard Operating Procedures (SOP) for the Housekeeping department. Upgrade and procurement of quality linens and towels and change bathroom amenities from aroma therapy to Molten Brown .

Www.irufushi.com

Sutera Harbour Resorts April 2011 – March 2013

Sabah Malaysia/Kota Kinabalu

Executive Housekeeper

A luxurious 5-star The Pacific Sutera Hotel in Kota Kinabalu features 500 immaculately appointed rooms and suites with contemporary décor and dramatic views of either the sprawling golf course or of the sea and nearby tropical islands.

The Pacific Club guests enjoy the magnificent views from the top floors where breakfast and cocktails are served in the exclusive Pacific Club Lounge.

Reporting to : EAM

Responsibilities : Overall in-charge of the Housekeeping Operations of The Pacific Sutera located in Sabah, Kota Kinabalu a 500 rooms property.

Overseas the Pacific Club Floor renovation and upgrading of guestrooms and liaise closely with the Project Team on the handover of refurbished rooms.

Website : www.suteraharbour.com

Crowne Plaza Kuwait Oct 2007 to Oct 2008

Director of Housekeeping

Reporting to: General Manager

Responsibilities: Leading a team of 90 employees. Overseas and directs all aspects and overall Housekeeping operations which includes guestrooms, Laundry and other specifies back of the house areas.

Website: www.kuwait.crowneplaza.com

Tanah Merah Country Club, Singapore Apr 2006 to Oct 2007

Executive Housekeeper

Facilities: A premiere 18-hole Golf Course Country Club, with 4 F&B outlets and banquet facilities for up to 500 guests. Sports and recreation facilities include an Olympic size swimming pool, Tennis and Squash courts, Jackpot facilities, glass gymnasium and pool tables.

Website: www.tmcc.org.sg

Reporting to: Deputy General Manager

Responsibilities: Leading a team of 25 staff.

• Operations, ensuring operations within budgets

• Recommends improvements to the club environments

Achievements: Make recommendations to improve on Housekeeping and overall club operations and services to members.

Reason to move on: Career objective is to gain a position in Hotel Operations with a respectable company and at the same time to gain exposure in the Middle East region-expatriate status.

The Warren Golf & Country Club, Singapore Dec 2002 to Jan 2004

Executive Housekeeper

Facilities: A premiere 18-hole Golf Course Country Club, with 4 F&B outlets and banquet facilities for up to 800 guests. Sports and recreation facilities include bowling facilities, swimming pool Tennis and squash courts, gymnasium, jackpot and pool tables.

Website: www.warren.org.sg

Reporting to: Operations Manager

Responsibilities: Leading a team of 30 staff.

• Responsible for the day-to-day operations of the Housekeeping Department & attends project meetings following up on new developments

Achievements: Reviewed and improved on Housekeeping’s organizational structure according to new developments. Upgrade on club’s amenities and packaging used by members.

Reason to move on: Change of work environment.

The Empire Hotel & Country Club, Brunei Darussalam Jan 2000 to Dec 2000

Executive Housekeeper – Pre-opening

Facilities: 5* hotel, with 533 rooms, 7 F&B outlets & banquet facilities for up to 1000 guests, Leisure facilities with Spa and 18-hole Golf Course.

Website: www.theempirehotel.com

Reporting to: Executive Director- Dk. Rose bte Pg. Hj. Hitam

Responsibilities: Leading a team of 200

• Responsible for the planning, organizing, staffing, directing & controlling of all pre-opening activities

Achievements: Served in the APEC 2000 ( Asia-Pacific Economic Cooperation ), summit conference held in Brunei Darussalam with delegates and dignitaries from 21 countries. Planned, organised and execute critical path prior to grand opening for operations.

Challenges : Open large scale property with 200 staffs from different locations specializing in Rooms, Public Areas, Linen & Uniforms. Able to work with people as a team with multi-cultural backgrounds. Mass orientation of staff to Hotel property and hands on training in set up mock up rooms.

Reason to move on : APEC event concluded.

Holiday Inn, Wuhan, China May 1998 to May 1999

Executive Housekeeper – Pre-opening

Facilities: 4* hotel, with 378 rooms, 3 F&B outlets & banquet facilities for up to 500 guests

Website: www.HolidayInn.com

Reporting to: General Manager-Mr Leo Muehlabach

Responsibilities: Leading a team of 150 staff

• Responsible for the pre-opening activities and setting up of the Housekeeping Department.

Achievements: Grand Opening a success.

Challenges : To open a hotel in a location where there are inconveniences in getting suppliers to meet up. Most FF/E items are overseas purchases that require time for shipment to hotel location. Require proper planning in large size purchases.

Reason to move on: Re-locate.

Melia At Scotts, Singapore Jan 1996 to Dec 1996

Executive Housekeeper

Facilities: 4* hotel with 300 rooms and Executive Club

( property sold by owner )

Reporting to: General Manager- Mr Antonio Escobar

Responsibilities : Leading a team of 70 staff

Responsible for the day-to-day operations of the department and communications with other department.

Achievements : Renovation and soft refurbishment on Executive Club floor.

Reason to move on: Property sold by owner.

Shangri-La, Singapore, Singapore May 1994 to Oct 1995

Assistant Executive Housekeeper

Facilities: 5* hotel with 760 rooms- Tower, Garden & Valley wing and Horizon Club Floors.

Website: www.shangri-la.com/singapore

Reporting to : Executive Housekeeper- Ms Suzanne Heinemann

Responsibilities: Responsible for assisting the Executive Housekeeper in her operations and attends operational meetings on her behalf.

Achievements: Included in the task force during the change from Hotel Information System to Fidelio software. Changed to pro-host system recommended by the Executive Housekeeper.

Shangri-La, China World Hotel, Beijing Feb 1990 to Aug 1992

Assistant Housekeeper ( Expatriate Status )

Facilities : 5* hotel with 738 rooms and Horizon Club Floors, Conference Hall,

Exhibition Centre and Trade Centre Restaurants

Websites: www.shangri-la.com/chinaworld

Reporting to: Executive Housekeeper – Mrs Susan Lickert

Responsibilities : Responsible for assisting the Executive Housekeeper in the training of staff according to Shangri-La China World Hotel, Rooms Division Manual and setting up of guest rooms, club floors, public areas which included the Conference Hall and Exhibition Centre.

Achievements : Successfully opened China World Hotel, Beijing at full occupancy and Conference Hall, Exhibition Centre and Trade Centre Restaurants to the public. Contributed to the operational procedures for mini-bar operations in the rooms taken over by Housekeeping Department from Room Service. Organised Housekeeping Operations during the World Economic Forum held in China World Hotel’s Conference Hall.

SYSTEMS

MSOffice (Word, Excel, powerpoint ), Hotel Information System, Hotel Fidelio Opera

EDUCATION

1992 Singapore Institute of Management, Singapore

Member

1982 to 1983 Catholic Junior College, Singapore

G.C.E.’A’ Level

Courses & certificates:

Professional on-the-job training in the hospitality industry. Induction programme by Human Resource and attachment to different sections of the department and rooms division.

SKILLS AND ACHIEVEMENTS

Pre-opening of Hotels in South East Asia

Served in APEC 2000 ( Asia-Pacific Economic Cooperation), summit conference with delegates and dignitaries from 21 countries.

INTERESTS

A traveller myself, exploring to different cultures and work with them.

REFERENCES

Mrs Susan Lickert

Owner & Housekeeping Consultant at SHL Hospitality Consulting Ltd.

adg4d0@r.postjobfree.com

Mr Olivier Robinet

CEO at Souillac Golf & Country Club

adg4d0@r.postjobfree.com

Mr Douglas Louden

MD at Perception Hospitality

adg4d0@r.postjobfree.com

Mr Didier Gaurmaud

Resident Manager at IHG Muscat

adg4d0@r.postjobfree.com

Contact this candidate