Melanie McKone

Ph: 587-***-**** Email: adg4a9@r.postjobfree.com

I am seeking full time employment and can be flexible with my schedule.

HIGHLIGHTS & QUALIFICATIONS

Manager and hospitality experience for 16 years

Ability to work independently and with a team to get the job done

Exceptional time management skills and the ability to meet tight deadlines

Safe food handling procedures and AGLC regulations

Computer skills include Microsoft office, Excel, Word, Aloha, Proserve and Protek

Valid driver’s license with no demerits and own reliable vehicle

EXPERIENCE

Sicilian Pasta Kitchen - Server and Management 2007 - Nov 2019

Manager responsibilities include day-to-day management of ‘on the floor’ restaurant and business affairs, management of all front of house activities, customer satisfaction and problem resolution involving both front of house and back of house staff, server and host scheduling and resource management.

Trainer responsibilities include the training of front of house staff including extensive menu and wine knowledge, basic and advanced server skills, time management and ‘timing of bills’, how to up-sell, completing cash-outs, table maintenance, friendly and efficient customer service for small to large parties.

As part of both managerial and training duties, I was responsible for designing the training program and co-writing of the training manual. The development of this manual required me to write descriptions of individual dishes that appear on the menu, description of all wine varietals, Scotches, liquors and liqueurs, safe food handling procedures and AGLC regulations.

REFERENCE: Rose Porter 780-***-****

Montana’s Cookhouse 2004 - 2007

Customer service, expediting food, bartending, daily liquor inventories, managing customer drink and food orders.

Baby Sam Children’s Furniture Supervisor 1999 - 2011

General furniture sales, warehouse receiving orders, order placement from manufacturers, customer service, daily sales input into computerized system, removal of inventory, responsible for opening and closing store, management of off-hours store issues, periodic responsibility of bank deposits and daily till balancing.

San Francisco Piker/Packer 1995-1997

Get all the items for the orders for all of Canada in a timely fashion even with extreme tight deadlines. Accuracy and efficiently from start to finish. Packing the order labeling and preparing on pallet for pickup.

EDUCATION: High School – Louis St. Laurent