Master degree of Hospitality

Anni Wu

**** * **** **, ************ • 610-***-**** • ********@*****.***

Key Skills

• Professional knowledge of Microsoft Office tools, Opera, SPSS, SQL

• Fluent in English and Mandarin Chinese

• Strong critical thinking and problem solving skills

• Active learner; strong ability to learn quickly

Work Experience

Philadelphia Hospitality Sep 2018-Feb 2019

Marketing Associates

• Lead and organize annual events – 2018 Vision for Philadelphia Award Gala

• Assist Executive Director with influencer relationship management, strategy, and campaign execution

• Develop close relationship with influencer to maintain a strong level of communication

• Create thorough social media reports to evaluate business growth and identify future opportunity The Ritz-Carlton, Philadelphia Oct 2016 – Oct 2017 Front Desk Agent & Night Auditor

• Manage daily reports and verify room charges/rates

• Resolve issues and complaints and respond to customer’s special needs and requests The Ritz-Carlton, Beijing; Beijing, China Feb 2013 – Aug 2014 Human Resources – Training Coordinator

• Design and deliver training and other learning and development offerings to employee

• Monitor employee training performance

The Ritz-Carlton, Beijing Financial Street; Beijing, China Feb 2011– Feb 2012 Customer Relation Associates

• Manage customer issues and complains

• Assist in making operational decisions

Education

• Temple University, Philadelphia, PA Aug 2017 - Feb 2019 School of Sport, Tourism and Hospitality Management (STHM) Master of Science in Hospitality Management

Tourism and Hospitality Marketing Concentration

• Beijing International Studies University, Beijing, China Aug 2010 - June 2014 Beijing Hospitality Institute

Bachelor for Hospitality

Cumulative GPA: 3.40/4.00 Won the “First Class” Scholarship

• École hôtelière de Lausanne, Lausanne, Switzerland Feb 2012 – May 2012 Licenses & Certifications

• Master Certificate in Revenue Management May 2020 Cornell University

• Google Analytics Individual Qualification Jul 2020 – Jul 2021 Credential ID: 54931918

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