Social Media Customer Service
Resume:
NABINA LOPCHAN
Contact No: +971-*********
Address: Ras AL Khaimah U.A.E
Email: adg45k@r.postjobfree.com
ACCURATE, EFFICIENT, DEPENDABLE, CUSTOMER FOCUSED, TEAM-ORINTED
CAREER OBJECTIVE:
To be able to have an opportunity to practice and conduct my acquired skill and
Knowledge in a manner compatible with the dignity of my profession, and to be able to meet new challenge that would promote constant learning and professional maturity.
PROFESSIONAL PROFILE:
A Reliable, adaptable and loyal person who possess excellent communication and personal skills.
A self-motivate person with enormous energy and determination.
Attentive and details enthusiasm, strong determination with positive perception.
A fast learner and team work person.
EDUCATIONAL QUALIFICATION:
+2 in Management from SGBC (HSEB Board, Nepal ) SLC from Board of Nepal.
WORK EXPERIENCE: As a Waitress at DoubleTree by Hilton Resort and Spa Marjan Island Al Ras Al Khaimah (July 2018- till now ).
DUTIES AND RESPONSIBILITIES:
Greet and escort customers to their tables.
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
Prepare tables by setting up linens, silverware and glasses.
Inform customers about the day’s specials.
Up-sell additional products when appropriate.
Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.
Communicate order details to the Kitchen Staff.
Serve food and drink orders.
Arrange table settings and maintain a tidy dining area.
Deliver checks and collect bill payments.
Carry dirty plates, glasses and silverware to kitchen for cleaning.
Provide excellent customer service to guests
Perform basic math functions to collect payments and make change.
Operate registers, scanners, scales and credit card/debit card terminals.
Handle exchanges and refunds in a quick, efficient manner.
Collect payments from customers.
WORK EXPERIENCE: As Waitress and cashier in Delima Garden Café, Nepal. (2016-2018)
DUTIES AND RESPONSIBILITIES:
Perform basic math functions to collect payments and make change.
Operate registers, scanners, scales and credit card/debit card terminals.
Handle exchanges and refunds in a quick, efficient manner.
Collect payments from customers.
Maintain accurate cash drawer.
Take a tally of the funds in the cash register when required during a shift and produce transaction reports.
COMPUTER SKILS:
Proficient in Microsoft Office
Social media marketing
Internet and surfing
PERSONAL DETAILS:
Nationality
: Nepalese
Date of Birth
: 08 July 1997
Gender
: Female
Marital Status
:Single
Passport No
: 10100236
Date of issue
:21-11-2016
Date of Expiry
: 20-11- 2026
Visa Status
LANGUAGE KNOWN:
: Employment visa
English
: Speaking, Reading, Writing, Excellent
Hindi
: Speaking, Reading, Writing, Excellent
Nepali
DECLARATION:
: Speaking, Reading, Writing, Excellent
I hereby declare that all the information's furnished above are true and correct to the best of my knowledge and belief.
NABINA LOPCHAN
Contact this candidate