Career Objective

Travel Consultant/Accounting/Administration.

Looking to obtain a position in a well reputed organization where I am able to actively apply the knowledge and expertise acquired through my previous job positions. I personally consider myself to be a self-motivated individual with strong work ethics and dedication towards my given job. I am aiming for career advancement opportunities where I can make a significant and valuable contribution that may be beneficial for the organization as well as me.

Profile:

Wide range of experience in Travel consultant/Airline Operation/Accounting/Administration (Arabian Nights Travels, Air India, Delma Travels & Al Mansoor Travels) for a period of more than twenty(20) years.

Experienced with Amadeus, Galileo, Saber, Sita etc., Customer Service, Evaluation, Operating procedure development and Administration.

Professional Qualifications:

Diploma from IATA during 1995

Diploma in Travel & Tourism Management (School of Engineering, Govt. of Kerala, Trivandrum, Kerala) during 1994

Certificate of Amadeus & Galileo Core System

Certificate of Saber System

Certificate of Galileo View Point

Educational Qualifications:

Bachelor Degree in Mathematics (B.Sc Maths) from Kerala University, India

Technical Qualifications:

Post Graduate Diploma in Computer Applications from ABACUS Computer Centre, Kerala, India.

Professional Experiences : Arabian Nights – Abu Dhabi (2010 January to 2020 July)

Travel Consultant

Automated Ticketing and Reservation

Prepaid Ticketing Advice (PTA)

Attending to Telephonic calls and Faxes

Experience in computerized accounting system

Preparation of invoices, Follow up of receivable, Follow up of payments

Professional Experiences (Previous) Delma Travel Agency – Abu Dhabi (2005 December to 2009 December)

Ticketing and Reservation Officer

Automated Ticketing and Reservation

Prepaid Ticketing Advice (PTA)

Attending to Telephonic calls and Faxes

Experience in computerized accounting system

Preparation of invoices, follow up of receivable, Follow up of payments.

Professional Experiences (Previous) Air India, Abu Dhabi from 2000 to15th November 2005

Ticketing and Reservation Officer

Automated Ticketing and Reservation

Prepaid Ticketing Advice (PTA)

Attending to Telephonic calls and Faxes

Knowledge in Load Control.

Knowledge on check-in and boarding control activities.

Professional Experiences (Previous) (Al Mansoor Travel Agency, Abu Dhabi from 1996 to 1998)

Ticketing and Reservation Staff

Automated Ticketing and Reservation

Prepaid Ticketing Advice (PTA)

Experience in computerized accounting system

Preparation of invoices, Monthly pay roll, Bank reconciliation

Follow up of receivable, Follow up of payments

Preparation of Trial Balance and other financial statements

Preparation of Daily Sales Report, L.P.O, Receipts, Cheques etc.

Handling cash and its proper accounting

Attending to Telephonic calls and Faxes

Customer Service:

To maintain and provide consistent high level of customer service to our passengers by ensuring that customers are meeting the company’s set customer service standards.

Prepaid Ticketing Advice (PTA):

Sending all PTA’s for different countries as per customers requirement with keeping of high level accuracy and efficiency

Staff development:

Attending all staff briefings daily involving the frontline staff in the pertaining areas and discuss matters relating to customer service, operational policies.

Random spot-checks on daily shift basis, in order to ensure those company’s standards and procedures and adhered to by front-line.

Flight disruption:

In the event on any flight disruption, misconnection or critical flights:

Plan and execute a handling plan, which is line with the laid down standards and procedures. Conduct a briefing with all the staff that will handle the disruption and allocate the tasks to ensure smooth handling.

Plan Control:

Plan, organize and manage flight disruptions such as: Delays, cancellations, in order to ensure service delivery standard is maintained under adverse conditions.

Procedure:

Provide support to Management (Project, Operation issues)

Assisting in developing procedures and co-ordinate with other authority and operators at Abu Dhabi airport to ensure smooth handling of all flights.

Flight schedule updation.

System Development:

Co-Coordinating with Business Support Group for the new enhancement on SITA System

Thorough knowledge in Airlines Systems:

Amadeus, Galileo, Saber, SITA etc.

Professional Courses/Training:

Introduction to Civil Aviation

Basic Supervision skills

Passenger Service and Acceptance skills

Customer Service

Telephone Techniques

Strength:

Ability to establish productive working relationships and Good analytical skills;

Systematic approach in solving problems and to Work well within a team environment.

Presentations:

Thorough working knowledge of Office 2000 (PowerPoint, Word, Excel etc.,)

Competencies:

Planning, Organizing, Coordination and Quality;

Customer Service Orientation

In depth Operational/Working knowledge on Air India systems.

Contacts and negotiation skills between the departments & customers

Hobbies/Interest:

Debate, Presentations, Reading, Traveling etc.,

Personal Details:

Marital Status : Married.

Visa Status : Employment Visa

Date of Birth : 30th May 1971

Religion & Nationality : Christian, Indian

Passport No : L 1413019

Languages spoken : English, Hindi, Malayalam, Tamil

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