Specialized in: Retail Operations, Store Operations, Team Leadership, Customer Experience, and Driving Results EDUCATION & CERTIFICATION

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David Duncan

McSherrystown, PA 17344 443-***-**** adg44g@r.postjobfree.com https://www.linkedin.com/in/david-duncan-21074a78/ OPERATIONS MANAGEMENT

Innovative, engaged leader with extensive experience directing operations across multiple locations including budgeting, hiring, merchandising, sales strategy, employee retention, performance management, high-traffic events, brand building, and driving KPI performance. Collaborative communicator demonstrating ability to partner with cross-functional groups to achieve mutual goals. Analytical professional skilled with leveraging data to evolve strategy and implement process improvements. Director of Operations – Community Aid Mechanicsburg, PA, 2018- Present Member of Executive team leading total company operations including all retail and production activities. Duties included developing and refining policies and processes, managing budgeting/P&L results, coaching and developing leaders, cross functional collaboration with peer departments, and presenting/interacting with the Board of directors.

Designed continuous improvement processes and standards for the organization including cash handling, retail operations procedures, and production improvements resulting in a reduction of expenses by aprox 12%.

Developed new grass roots focused leadership coaching program resulting in improved customer experience and 4.5% customer count growth across stores.

Partnered with Finance, CEO, & board to choose, design, and open new store locations- Finished 10/2019.

Establish KPI’s and track performance. Created a consistent set of Metrics to leverage performance across the organization.

Successfully reopened all retail and production post COVID shut down resulting in a 20% sales increase vs LY and mitigated added expenses in operations from an estimated 15% to 5% while meeting all CDC regulations. Regional Manager, Implementation Specialist – Food Lion Baltimore, MD, 2014- 2018 Manage multi-store operations supporting 20 store managers/locations including building management teams, change management, metric improvement, budgeting/P&L, and executing on company strategy to strengthen the brand.

Successfully Implemented “fast and friendly”/Front end monitoring strategy to establish best in market customer service resulting in an increase of NPS from 78 to 85.

Executed focused store visits to promote performance and consitent brand standards supporting the NPS acheivement.

Successfully developed "Local Brands" center store merchandising program resulting in 6% sales increase.

Successfully implemented produce, market, and deli/bakery freshness initiative, focused on local events and consumer demands resulting in 3% sales increase and estimated 2% customer count increase.

Improved profitability or UOP from 2.9% LY to 4.3% by ensuring performance consistency through KPI’s across 20 locations.

Developed a succession plan by identifying strong leadership skills or future interest for each store and across region resulting in a reduction in turnover and a reduced vacancy rate for key positions. Estimated savings of $500,000.

Monitor and evaluate store performance, identify/troubleshoot root causes, and work with store managers to develop plans to address shrink and holiday sales, resulting in consistent standards and a decrease in shrink of 1.5%.

Responsible for personnel management to include: hiring, employee development, training and personnel actions. Additional experience as a Store Manager with Walmart, Rent-A-Center, and Will-Call Delivery Coordinator with Home Depot.

Anne Arundel Community College

Certifications – Food Safety Manager- NRFSP, Walmart university (facilitator and participant) PROFESSIONAL EXPERIENCE

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Operations Management Merchandising Training & Development Change Management Cross-Functional Collaboration Office Administration Budgeting/P&L Hiring & Performance Management Inventory Project Management Driving Results