Service Housekeeping

Muhammad Yamin

Contact No: (92-031********

Email I.D: adg442@r.postjobfree.com

Address: Upper chatter Shahen book Land Muzaffarabad Azad Kashmir Pakistan. Objective:

To contribute to the experience of the hotel’s customers by consistently maintaining the cleanliness and upkeep of the various rooms and facilities. Personal Information:

Father’s Name Muhammad Altaf

Date of birth 7

th

December 1991

Nationality Pakistani

Religion Islam

Marital status married

Qualifications:

F.Sc. (Pre-Engineering) 2013 – Govt. Model Science College Muzaffarabad Matric (Science) 2011 –Ali Akbar Awan Government high school Muzaffarabad Azad Kashmir

Experience

• Worked as a housekeeping attendant from 8th august 2016 to 25th march 2017 in pearl continental hotel Muzaffarabad Azad Kashmir Pakistan

• Work as a housekeeping order taker from 26th march 2017 to 20th January 2019 in pearl continental hotel Muzaffarabad Azad Kashmir Pakistan

• Work as a housekeeping order taker in city Centre Rotana Doha from 18th February 2019 to till now

Housekeeping Attendant

• Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately

• Clean rooms and bathrooms, performing any combination of the following duties

• Keep fire exits and stair ways clear of any obstruction

• Check and report any maintenance work required immediately

• Pick up any litter from corridors and pathways

• Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets

• Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal

• Replenish bathroom supplies and room supplies

• Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary

• Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times

• Remove Room Service tray and trolley from guestroom and corridors

• Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services Housekeeping Order Taker

• Safe keep, record and collect all keys and papers held within the Housekeeping Office

• Ensure the sorting of all daily activity reports in the Housekeeping Office

• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards

• Record all incoming calls, ensure all messages are disseminated and followed up accordingly

• Update and maintain all housekeeping files

• Update and print Opera system for the room discrepancy report by morning at 10:30hrs, afternoon at 16:30hrs and evening at 20:00hrs. Ensure to submit a copy to Accounts and Reception.

• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll

• Keep and maintain the cleanliness and tidiness of the Housekeeping Office

• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping Lost & Found

• Receive Lost and Found items and record and store them as per standard. Handle the claiming and clearing of any Lost and Found items

• Assist guests regarding menu items in an informative and helpful way

• Have full knowledge of beverage lists

• Follow all safety and sanitation policies when handling food and beverage

• Consistently offer professional, friendly and engaging service

• Follow outlet policies, procedures and service standards

• Have full knowledge of all menu items, garnishes, contents and preparation methods Computer skills

MS Word

MS Excel

FMC

Decibel system

QEMS

PMS Opera

E mail

Hobbies:

• Cricket

• Football

• Networking

• Travelling

• E-gamming

References:

Available on request.

Declaration :

I hereby declare that above mentioned details are very true to my best knowledge

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