Social Media Customer Service

Jasmine Diaz

Jacksonville, FL *****

Phone: 904-***-**** E-mail: adg43t@r.postjobfree.com

Customer Relations Representative

Dedicated Customer Service Representative dedicated to providing professional quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and fiancé transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with superior knowledge of the customer service industry Bilingual, hardworking, and ready to join my next team.

Selected Highlights

Ability to maintain a calm and composed manner when dealing with potentially explosive client situations.

Highly motivated and driven to achieve set goals and targets.

Fluency in the English and Spanish languages, with excellent communication skills both in verbal and oral communication

Proficiency in numerous computer applications and software, including MS Word, Power Point, Excel, and several others.

Build and maintain business relationship with clients and companies by providing prompt and accurate service so as to promote customer loyalty.

Core Competencies

Time Management

Accounts Payable & Receivable

Strong problem solver

Operations Specialist

Business Development

Account Specialist

Training/Coaching

Telecommunication Knowledge

Outbound/inbound calling

Networking & Social Media Sourcing

Customer Services Expert

Scheduling

Dispatching

Fluent in Spanish

Proficient in Microsoft Programs

Professional Experience

AmeriGas Propane, Inc., FL December - 2013 – Present

Customer Relations Representative

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, and operations.

Build and maintain business relationship with clients by providing prompt and accurate service to promote customer loyalty.

Answered an average of 30 - 50 calls per day from unsatisfied customers related to delays in fueling, order mistakes, and lost payments.

Diffuse and resolve various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction.

Provided training to new customer service representatives and mentored them during their first few months.

Handles customer complaints regarding billing, payments, etc.

Made 30+ outbound calls per day to follow up with customers who were overdue in their payments.

Researched billing issues and misapplied payments.

Prepared and delivered large amounts of cash for bank transactions.

Processed accounts receivable from clients through check, cash, credit card and bank transactions.

Organized customer information and account data for business planning and customer service purposes.

Dispatch and manage route schedules to maximize time and fuel efficiency.

Turn on and disconnect services for new and existing clients and companies.

Emergency calls handling (gas leaks and refills).

Defusing volatile customer situations calmly and courteously.

Morpho Trust USA/Safran Jacksonville, FL September 2011 – June 2013

Customer Service Representative/Enrollment Agent I

Provide superior customer service to internal and external customers.

Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software.

Verify customer identity and scan required documents into database system.

Track processing time for each applicant and ensure applicants are processed in appropriate order.

Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary.

Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards

Analyzed and resolved issues to ensure customer satisfaction with all aspects of services rendered.

Assisted manager with special projects, Spanish members follow up.

Recorded customer information and assisted with placing orders and making payments.

Education

Southern Career College, Jacksonville, FL - Associate Degree

Medical Assistant

Jose Campeche H.S., San Lorenzo, PR, Diploma

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