CURRICULUM VITAE OF AYANDA B. MLOTSHWA

PERSONAL DETAILS

Surname: Mlotshwa

Full Names: Ayanda Brian

Date of Birth: 1990-01-20

Identity No: 900**********

Gender: Male

Race: African

Nationality: South Africa

Home Language: English

Other Languages: Zulu Afrikaans

Address: 2622- 120 END STREET

DOORNFOTEIN

JOHANNESBURG

2094

Drivers License: Yes (Code 10)

E-mail address: adg43i@r.postjobfree.com

Contact details: 076-***-****

EDUCATION

SECONDARY EDUCATION

School: Piet Retief Combined School

Highest Grade: Grade 12

Subjects:

Completed: 2008

English (1st Language)

Afrikaans

Mathematical Literacy

Life Orientation

Life Sciences

Accounting

Geography

Tertiary Education

ADY Staffing PTY Ltd

Qualification: National Certificate Contact Centre Support

NQF Level 2

Tshwane University of Technology

Qualification: National Diploma in Marketing (Incomplete)

Modules: Marketing I, II and III (complete) Sales (Complete) Accounting for Marketers I (complete) Advertising (Complete) Personal Selling (Complete) End User (Complete) Economics (Incomplete) Statistics (Incomplete)

EMPLOYMENT HISTORY

Company: CUM Books

Position: Casual Worker

Duration: 1 year and 6 months

Duties:

Attending to Customer Needs.

Ensuring that workplace is Neat & Tidy.

Storing, Pricing & Packaging Stock

Company: Telkom

Position: Sales Rep ( E- learning )

Duration: 2 months

Duties;

Presenting at different schools

Showing teachers the E- learning software

Collecting application forms

Company: ADY Staffing PTY Ltd

Position: Consultant

Duration: May 2014 – May 2015

Duties;

Interviewing Call Centre agents who have experience

Briefing Call Centre agents

Assessing Call Centre gents

Answering calls and making calls

Answering queries

Capturing Agent information

Placing ads

Replying e-mails

Company: Webhelp Outsourcing

Campaign: Vodafone UK

Position: Customer Service Advisor

Duration: September 2015 – January 2016

Duties;

Answering calls

Advising customers on Vodafone products

Helping customer with network issues

Helping customers understand their statements

Problem solving

Company: Webhelp Outsourcing

Campaign: Vodafone UK

Position: Floor walking / SME

Duration: January 2016 – May 2016

Duties;

Supporting Advisors on the floor

Taking escalations

Coaching Advisors

Compiling Timesheets

Company: Webhelp Outsourcing

Campaign: Vodafone UK

Position: Team Leader (Acting)

Duration: May 2016 – July 2016

Duties;

Coaching Advisors

Up skilling Advisors

Driving Net Promoter Score amongst the team

Reporting to the Operations Manger on Team improvements

Company: Webhelp Outsourcing

Campaign: Shop Direct UK

Position: Customer Service Advisor

Duration: July 2016 – Dec 2016

Duties;

Answering calls

Advising customers on Very.co.uk and Littlewoods.com products

Helping customer with their accounts issues

Chasing customer orders and placing orders for customers

Problem solving

Helping with statement queries

Company: Innovation Group

Campaign: Driven Solution

Position: Customer Service Advisor

Duration: Feb 2017 – October 2018

Duties;

Answering calls

Advising customers on Tow Services

Helping customer with their accounts issues

Problem solving

Helping with Tow Service Coordination

Company: Innovation Group

Campaign: North America Innovation Property

Position: Customer Service Advisor

Duration: October 2018 – Present

Duties;

Answering calls

Advising customers their property repairs

Managing Files and progress of the repairs

CORE STREGTHS & SKILLS

PERSONAL ABILITIES

Work very well in teams both as a leader and team member.

Very good computer skills, experience in working with Excel, Power Point and Microsoft word (2007 & 2010 versions).

Friendly & approachable.

Self-Motivated, Strong-willed & Pro-active.

Willing to Learn & Open minded.

Dedicated & Ambitious.

PROFESSIONAL ABILITIES

Good interpersonal relationship skills

Excellent client orientation

Ability to work extended hours if required to do so.

Computer Literate ( Excel, MS Word, PowerPoint)

Planning and organizing skills

Good verbal and written communication skills

Prepared to travel

About me:

I’ve got over 6+ years customer service experience. I am a highly motivated & outgoing person who works well with people and can take as well as give out instructions. I am also reliable and I understand the value of time when it comes to deadlines as well the value of professional grade work and how it can affect a company’s reputation which can affect its bottom line. I believe in hard work and dedication.

REFERENCES

Name: Nastassja Hendricks

Occupation: CEO at ADY Staffing

Contact: 011-***-****

Name: Lauren Van Wyhe

Occupation: Operations Manager at Webhelp Outsourcing

Contact; 081-***-****

Name: Khaya Mbelekane

Occupation; Team Leader North America Innovation Property

Contact; 072-***-****

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