Manager Training

KELEBOGILE VICTORIA NGWENYA

***** ******** ******, *********, **********, 8345

CONTACT NUMBERS: 082*******

IDENTITY NUMBER: 771**********

DATE OF BIRTH: 1977-11-07

MARITAL STATUS: MARRIED

LANGUAGE ABILITY: SETSWANA, ENGLISH, AFRIKAANS, ZULU & SOTHO

DRIVER’S LICENCE: CODE 08

EDUCATIONAL QUALIFICATION

INSTITUTION: SOUTHERN BUSINESS SCHOOL

DURATION: 3 YEAR DIPLOMA IN MANAGEMENT (studying towards)

COURSE: HUMAN RESOURCES MANAGEMENT

SUBJECT (1ST YEAR): BUSINESS COMMUNICATION-BCU100 (60% pass)

MANAGEMENT PRACTICE –MAN100 (68% pass)

PROJECT MANAGEMENT-POM100 (59% pass)

TRAINING MANAGEMENT-TRM100 (90% pass)

HUMAN RESOURCES MANAGEMENT-HRM100 (69% pass)

SUBJECT (2ND YEAR) HUMAN RESOURCES MANAGEMENT-HRM200 (in progress)

MANAGEMENT PRACTICE 2-MAN200(in progress)

INSTITUTION: UNISA

DURATION: 1 YEAR HIGHER CERTIFICATE-INCOMPLETE

COURCE: ECONOMIC AND MANAGEMENT SCIENCES

STANDARD PASSED: GRADE 12

SCHOOL ATTENDED: FRANCIS MOHAPANELE SCHOOL

YEAR COMPLETED: 1996

WORKING EXPERIENCE

EMPLOYER:

FLAMINGO CASINO (SUNINTERNATIONAL)

JOB TITLE: GAMING FLOOR MANAGER

DURATION: JUNE 2015 TILL NOW

JOB DESCRIPTION:

Ensure that shift reports are generated and distributed to relevant departments

Making accommodation bookings and ensuring that guests are well taken care of.

Ensure that month-end reports are compiled and distributed to relevant parties.

Plan shift allocation, duties and conduct briefing and de-briefing sessions before and after the shift.

Compile, update and distribute the roster.

Update, audit the attendance register and prepare documentation for payroll.

Resolve guest’s disputes and ensure every dispute is resolved to the guest’s satisfaction and in accordance with the company procedures.

Process HR related documentations (Payroll, Annual leave, sick leave etc)

Charging and chairing disciplinary enquiries, ensure the implementation of the disciplinary process is adhered to.

Develop and implement programs for staff training.

Performing Duty manager’s role on complex.

Health and Safety Rep.

Facilitating training for new staff as well as new upgraded programs to the current employees.

Audit stock

JOB TITLE: DUTY MANAGER

EMPLOYER: GRAND OASIS CASINO

DURATION: NOV-2014-MAY-2015

EMPLOYER: GOLDENVALLEY CASINO (SUNINTERNATIONAL)

JOB TITLE: SLOTS SHIFT MANAGER

DURATION: JUN 2008-AUG 2013

JOB TITLE: SLOTS-MVG SUPERVISOR

DURATION: NOV-2007-JUNE2008

JOB TITLE: SLOTS FLOOR SUPERVISOR

DURATION: MAR2006-NOV 2007

JOB TITLE: GUEST SERVICE ATTENDANT

DURATION: 2003-2006 FEB

TRAINING ATTENDED:

Evacuation Procedures

Emergency Procedures

Induction and The Best training

Health and Safety Training

Money Laundering Training

RGP (Responsible Gaming Programme)1,2&3

Brain Power Training

Sexual Harassment training

Positive Living training

Campaign management

Campaign Take-ups

Operation briefs

Conflict Management

QLIK View program training

Opera Training

Management Development Program(Maurice Kerrigan)

i)The Authentic-Winning Leader Manager

ii)Personal Mastery

iii)Leading and managing high performing team

iv)Winning Leader manager

REFERENCES:

MS ELMARIE VAN WYK: GAMING MANAGER (SUN-FLAMINGO CASINO)

WORK TEL: (053-*******

CELL: 082*******

Mr VUKILE MJAJUBANA HR MANAGER (SUN-FLAMINGO CASINO)

CELL: 079*******

MR ISIAH GOSUPELWANG SURVEILLANCE MANAGER (SUN-MEROPA CASINO)

Cell: 074*******

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