Henrietta Savage

Sugar Land, TX ***** 832-***-****

adg41u@r.postjobfree.com www.linkedin.com/in/henriettasavage

Accounting Leader

Results-driven, collaborative problem solver using analytics, process improvements,

project management to eliminate waste, drive significant cost savings, and increase cash flow.

Enthusiastic and dependable accounting expert focused on improving internal and external customer relations by building and cultivating professional relationships, swiftly resolving accounting issues, and consistently meeting commitments. Establishes internal controls, performs root cause analysis, and implements procedures that contribute to profitability and team efficiency. Embraces change and adapts easily, remaining flexible in tasking, approach, and mentorship for team members.

Customer & Vendor Relationship Management Analysis & Problem Solving Financial Reporting

General Ledger - Account Reconciliations Workflow Planning & Prioritization Vendor Negotiations

Foreign Currency transaction Processing Project Lifecycle Management Expense Allocations

Staff Training & Mentoring Value Added Tax (VAT) Account Payable Accruals

User Acceptance Testing (UAT)

Professional Experience

RAYTHEON TECHNOLOGIES (formerly United Technologies, Rockwell Collins, Air Routing International)

Houston, TX

Manager, International Billing and Controls 2010 - 2020

Managed billing and supported timely collection of $48M+ in annual revenue and payment of 2K+ multicurrency invoices monthly. Provided monthly and quarterly billing and cost statistics to executive leadership in support of new price increase initiatives, sales promotions, and volume discounts. Performed month-end close activities (General Ledger reconciliations and journal entry accruals).

Conducted and oversaw workforce planning, talent / performance management, training, interpretation of pricing impact on contractual obligations, identification of incremental revenue opportunities, writing of customer proposals, responses to internal / external audits, resolution of customer billing complaints, money refunds, and billing adjustments. Ensured customer negotiations met business goals.

Collaborated with engineering, initiating, testing, and executing 200+ system billing modifications and improvements.

oDeveloped client specific pricing table, allowing customer specific pricing to be populated into billing screen at the click of a button, reducing keystrokes and improving accuracy.

oDigitized supplier invoice tracking process by incorporating into billing system, enabling workflow assign / control and efficient response to vendor payment inquires.

oModified billing program, allowing creation of VAT-compliant invoices.

Created post-transaction monitoring system, swiftly identifying, tracking, and resolving customer billing inquires.

Served as program manager, coordinated design and implementation of billing system with SAP allowed, enabling go-live 5 days ahead of schedule.

Interpreted contractual billing requirement and designed customized solutions for 4 large government customers, resulting in business contract renewal wins at the end of trial period.

Earned high marks on all annual performance evaluations throughout tenure, receiving special recognition for customer service, process improvements, and change management.

Exceeded corporate customer satisfaction goal of 83%, cultivating existing and new relationships with vendors and internal / external clients by responding to queries within 48 hours.

Devised and executed remote work action plan within 5 days at onset of Covid-19 outbreak, allowing company to maintain business continuity and support 24/7 operations without any downtime.

Henrietta Savage adg41u@r.postjobfree.com Page Two

RAYTHEON TECHNOLOGIES (formerly United Technologies, Rockwell Collins, Air Routing International) (Continued)

Accounting Manager 2002 - 2010

Led cross-functional team of 12 financial coordinators and managed team development / performance. Acted as primary collection liaison for all high-visibility accounts with annual revenue of $5M+. Oversaw accounts payable / receivable, credit, collections, risk evaluation, credit limits, and approval guidance decisions on new and existing accounts. Implemented business rules and performed transition activities, analysis and reporting of accounting transactions, and generated ad-hoc reports for audits and internal business needs.

Held detailed weekly account reviews with collectors, identifying issues delaying timely payment and ensuring best steps to resolve issue were taken quickly.

Employed risk mitigation processes, ensuring 20K+ international invoices complied with US, UK, and local anti-bribery legislations.

Initiated monthly collaboration sessions with Order Processing, Order Management, Sales, and Finance teams, sharing customer and transaction findings to improve customer experience and gain efficiencies.

Reduced overtime 30% by restructuring department, realigning staff responsibilities, eliminating manual processes, and increasing productivity.

Contributed significantly to the integration of Air Routing international by adjusting monthly closing processes, reports, systems, to align with Rockwell Collins Fiscal Calendar.

Additional Experience

GLOBAL CROSSING, New York, NY, Credit & Collections

Education

Bachelor’s Degree, Business & Finance, Lewisham College, London, UK

Technical Skills

ERP Systems: SAP; Cost Point; Rev Chain; Platinum

Microsoft: Excel Pivot Tables; Access Queries; Power BI

Professional Training

United Technologies Leadership Development Program

Anti-Bribery and Fraud Leadership and Management, Critical Conversations, Crucial Conversations, Influencer, Leading a Multi Generation Workforce, Ethics and Compliance

ISO Audit Training

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