Kimberly Schrauben

Senior Project Manager

Portland, MI 48875

adg3zm@r.postjobfree.com

517-***-****

I am self-motivated, efficient and welcome new challenges. I can work effectively as part of a team or independently as necessary. I have successfully managed multiple projects including process and procedure changes; software conversions and upgrades; operational changes; and legal, compliance, and regulatory changes. Project Management skills include creating business cases, business requirements, managing project financials, project plan development; as well as the ability to influence others, negotiate, and provide leadership.

Work Experience

Program Manager

Dewpoint - Lansing, MI

March 2018 to May 2020

Program Manager supporting the Child Welfare Program Management Office (PMO) with overarching responsibility and accountability for the activities within a specific program area.

Managed complex system integrations for implementations with minimal impact to system availability.

Managed vendor relationships, collaborated with vendor, and project team to deliver quality products.

Managed Implementations of COTS, SaaS and Cloud-based applications.

Organized and facilitated sprint ceremonies such as, daily stand-ups and retrospectives at the end of each sprint.

Collaborated closely with product owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria was agreed upon and stories were ready for sizing.

Responsible for team dynamics and accountability of the project managers, matrixed support personnel, and operational leadership team.

Established and enforced the use of the program’s governance processes.

Facilitated the Program Ownership Status Meetings and provideds program and project status updates.

Worked as part of the Management, Program Ownership and Program Leadership committees.

Facilitated Operational Leadership Committee met and worked closely with the Operational Leadership team to create and provide materials to present.

Served as key contributor to Statement of Work creation and procurement coordination.

Accepted responsibility and held team accountable for delivery commitments.

Provided program updates to Tactical and Operational Status and Management meetings.

Provided an executive presence and attended executive committee meetings as needed.

Provided support for financial planning, budget execution, and status reporting. Senior Project Manager

Dewpoint - Lansing, MI

March 2015 to March 2018

Senior Project Manager supporting the State of Michigan’s Eligibility Program Management Office. Responsible for planning, scheduling, coordinating, and supervising software development, system security accreditation, and system integration tasks associated with the ongoing development of interactive beneficiary eligibility systems.

Managed multiple critical and highly visible projects concurrently using the State of Michigan’s SUITE Methodology.

Provided project status reporting for project stakeholders and executive teams.

Prepared team and managed Go Live activities ensuring smooth implementation and stakeholder awareness.

Coordinated and managed quarterly releases between vendor and the State of Michigan which included managing the monthly cost and capacity of the vendor.

Ensured project objectives were attained on time and within budget.

Designed and maintained schedules.

Assessed, mitigated, and escalated risks.

Recruited team members, as well as monitored staff and sub-contractors.

Monitored budget and tracked project progress.

Employed all aspects of project management, from charter development to project closure, while ensuring compliance with the State of Michigan’s SUITE, SEM and Software Development Live Cycle (SDLC) processes.

Provided guidance and leadership to business analysis staff and junior project managers throughout the project cycle.

Routinely supported facilitation of multi-functional business and technical staff meetings to identify requirements and develop system integration strategies, as well as determine risk/issue mediation strategies.

Routinely provided executive status updates, including preparation and presentation of detailed decision briefings.

Senior Project Manager

First Data 2011 to 2014

Managed and lead many types of efforts within the organization including design, application development, system conversions, system implementations, business process improvement, and financial budgets. Primarily used Agile and Waterfall methodologies.

Managed a $1.2 million project through the design and implementation of a new fraud system to combat phishing scams. Managed a team of up to 40 people for the 12-month project.

Managed a $360,000 implementation project which enabled a Credit Card processing system to accept chip-based transactions for all Credit Card types. Managed a team of up to 25 people for the 6-month project.

Managed a $500,000 implementation project for the Smart Routing Front End product to support the Durbin initiative, including transaction level indicators required for billing and feeding settled data to a Smart Routing tool for subsequent reporting for merchants. Managed a team of 25 people for the eight-month project.

Managed a $300,000 Compliance project to support a VISA mandate to implement a VISA Fixed Acquirer Network Fee (FANF). Managed a team of 10 people throughout the two-year project.

Senior Change Manager

Bank of America 2007 to 2011

Managed implementation of Bank of America credit card products and tools into the legacy LaSalle Banking Centres.

Managed conversion of 1.3 million ATM and debit cards, all account linkages and customer data to the appropriate Bank of America systems.

Project Manager II

LaSalle Bank 2000 to 2007

Managed conversion of the ATM deposit processing system.

Managed implementation of a web-based mortgage application tool as well as the quarterly enhancements.

Project Manager I

Michigan National Bank 1997 to 2000

Assisted with the development of a global call centre desktop application.

Managed Debit Card Conversion from VISA to MasterCard. Call Centre Sales Manager

Michigan National Bank 1995 to 1997

Responsible for the growth and development of 30 FTE. Education

High school Diploma

Skills

Program and Project Management

Project Management Office (PMO)

Change Management

Software Development Life Cycle (SDLC)

State of Michigan’s SUITE Methodology

Integration

Agile Methodologies

Certified SAFe Scrum Master

Vendor Management

Business Process Reengineering

Organizational Skills

Customer Relationship Management

Human Resources Management

Building Team Environment

Coaching and Mentoring

Awards

Delivery Excellence Award

January 2020

Received from Dewpoint for outstanding delivery of projects while supporting the Child Welfare Agency within the State of Michigan.

Centre Stage Award

2014

Received the highest honour from First Data for successfully enabling the credit card processing system to accept chip-based transactions for all credit card types. Certifications and Licenses

Certified SAFe Scrum Master

November 2019 to November 2020

PMP Certification

In the process of becoming PMP Certified. Preparing to sit for test in 2020. Groups

Project Management Institute (PMI)

2018 to Present

Additional Information

Computer Skills

Proficient in the following Microsoft applications; Word, Excel, Project, Power Point and Visio.

Microsoft SharePoint

Clarity (PPM)

Changepoint (PPM)

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