Maya Ellis

adg3y2@r.postjobfree.com

510-***-****

CAREER OBJECTIVE

Seeking an entry-level position in an organization where my work-related skills can be utilized. An energetic and organized administrative assistant with an exceptional work ethic.

ADMINISTRATIVE SKILLS

· Computer literate in Microsoft Word, Excel, e-mail & social media

Accurately typing information into computer database

Precisely taking messages and distributing

Using office equipment such as photocopiers, fax machines, etc.

Professional telephone manners

Proven skills in problem-solving and listening

Strong oral and written communication skills

· Able to work under pressure and meet deadline

Excellent organizational and administration skills

Skilled in managing front-desk operation

Excellent people skills and ability to handle multi tasks

Outstanding secretarial capabilities with good typing speed

Skilled in data entry and working with customized software

Strong interpersonal and customer service skills

PROFESSIONAL EXPERIENCE

American Automobile Association (AAA) (Contracted – Apple One), San Ramon, CA

Receptionist/Accounts Payable Specialist November 2019 – present

Handle daily A/P processes and oversee the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions.

Resolve months of backlogged work, restore order and organization to processes/records in disarray, research and solve billing problems and correct invoicing and journal entry errors which were previously been missed.

Greet and welcome guests and provide them with a positive first impression of the organization.

Maintain security and telecommunications system.

Answer the telephone and take and relay messages.

Provide administrative and clerical support.

Prepare letters and documents.

Order office supplies.

Windsor Rosewood Care Center, Pleasant Hill, CA

Receptionist April 2019 – November 2019

Greet visitors, family members, sales representatives and residents and assist with all queries.

Administer all the phone calls while directing to the appropriate personnel.

Maintain organized environment by updating necessary paperwork, filing charts and notifying nurses and staff of patient needs.

Handle the tasks of receiving and forwarding admission inquiries and room changes.

Responsible for providing full range of administrative support to the nursing staff and physicians.

Ensure that the confidential information of the residents and the patients is always maintained.

Williams-Sonoma, Inc (Contracted – Select Staffing) Richmond, CA May 2018 – May 2019

Service Representative

Analyzed customer, manufacturer and vendor issues quickly, determined approach and prepared solutions.

Utilized advanced communication and problem-solving skills.

Quickly mastered deep product knowledge for all products and parts.

Maintained 91% customer satisfaction.

Consistently acknowledged for logging the most resolved calls daily.

Old Republic Home Protection (Contracted – Ajilon Staffing) San Ramon, CA January 2018 – May 2018

Authorization Agent

Coordinated with various departments to ensure work orders were processed and completed in a timely manner.

Educated plan-holders on features and benefits of their home warranty plan.

Assisted plan holders by utilizing available resources to resolve complicated work orders and placed a strong emphasis on diffusing and de-escalating plan holder concerns whenever necessary.

Lucille’s Smokehouse Bar-B-Que, Concord, CA May 2017 – January 2018

Lead Hostess

Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service.

Filled and packaged online and phone orders.

Scheduled dining room reservations, arranged parties, special events, or special services for diners.

Greeted guests and escorted them to table or waiting area.

Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.

Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed.

Stein Mart Department Store, Walnut Creek, CA May 2017 – August 2017

Service Associate

Welcomed customers, modeling a positive customer service spirit, exhibiting a friendly and helpful attitude with customers and associates.

Answered customer questions regarding products and services; assisted customers with buying decisions.

Operated cash registers to complete customer transactions.

Displayed merchandise and maintained a clean shopping area to maximize store appeal.

Assisted in the receiving of new merchandise from vendors and prepared merchandise for the selling floor.

Pappas BBQ Catering, Houston, TX February 2017 – April 2017

Lead Catering Assistant

Assisted Culinary Manager with general oversight of events to ensure set-up, breakdown and assuring services are properly in place.

Led management of catering events, managed time and directed employees/co-workers in a professional manner.

Assisted with inventory control, organizing and cleaning of kitchen and on-site operations.

Trained new staff as needed.

Ensured consistent quality/recipe standards.

Catering Assistant January 2016 – February 2017

Ensured exemplary guest service through all forms of banquets service, carving stations, running food during events, buffets, replenishing products and supplies in compliance with event standards.

Verified events were properly equipped and executed by transporting, setting up and breaking down, as well as returning equipment to designated storages in compliance with event instructions.

Performed side work by helping to provide a safe and clean work environment.

Cleaned, organized and restocked equipment/product returning from catering events.

Understood safety responsibilities as well as environmental laws by following established procedures and policies.

VOLUNTEER EXPERIENCE

Student Academic Support Services, Texas Southern University, Houston TX August 2015 - December 2016

Office Assistant

Helped students with tutoring resources.

Designed a presentation outlining how to most effectively use TSU’s Support Services.

Answering phone calls, taking messages, responding to inquiries and providing clerical and secretarial support to the staff scheduled tutoring appointments for students.

Assisted with maintaining office files to increase efficiency and maintained confidentiality of student records.

Performed general administrative duties to support professional staff.

Drafted emails and memos as instructed by staff.

Aided in opening and closing of facility at the start or end of each day.

EDUCATION

Texas Southern University, Houston, TX 2015 - 2017

Studied Business Management

Contact this candidate